HELP

The owner’s assistant contacted me and apologized for their technician and they refunded part of my club membership to me. I can appreciate what they did.

Thompson have been looking after our air conditions and heating for 4 years. They have always been professional, informed and well trained.
We had a water heater go out and they were able come quickly and replace it professionally and resolve some other installation issues that made the old water heater inaccessible.
We highly recommend them for reliable, informed, professional work.

Great job — fast and complete — Thompson has us set for winter!

Jeff Blanchet and the rest of the crew are awesome. When I read bad reviews I think I must be a very lucky person because they have never been anything but helpful… going the extra time and service for us. This time we had them out to fix an outdoor leak and did end up finding a gas leak from the water heater… since it was very old and no new parts were available we went ahead and installed an on demand water heater, something we were contemplating, and so much plumbing that the house seems new. We certainly knew the foibles of the house and were glad to get competent, reasonably priced, and courteous service… all wrapped in the Thompson logo. They are still our go to for plumbing, heating, air conditioning. This journey with them started with a whole house inspection and we have been clicking things off our list… I hope I don’t see them until we do some major bath remodeling… no offense guys.

I was very pleased with Stan P. and Hubie H. on the recent installation of a new air conditioner. My old one was about 25 years old and not efficient, and for the past three years had not been working properly. Compared to the cost of repair, it just made more sense to have it replaced. The new unit works very well, and I enjoyed the time with both representatives of Thompson.

super curteous and helpful. I really appreciated the attention to detail and helpful explanation of the problem we had and how it was solved.

After purchasing our new (old) home we’ve had a planned furnace replacement and an unplanned sewer repair. Both items were sizable expenditures.
In both cases, the estimators and technicians were courteous, professional, and flexible with scheduling the work. On the furnace replacement, they were cheaper than the competitor’s bid and included extras that the other bid did not. The sewer repair was an emergency, so I didn’t have time for a second bid, but the quoted price seemed in line with the magnitude of the work being done. In both cases, the work was scheduled and completed promptly. In fact, in the case of the sewer repair, one of the technicians actually picked me up from work so he could get into the house earlier than scheduled so they could get the job completed more quickly.
They have flexible financing, too. We got 0% for 48 months on both jobs, which saved us some out of pocked money and made it easier to budget the not-​quite-​cheap work.
Overall, I’m very pleased with my experiences with Thompson. Looking at the BBB profile, I see that many others aren’t so I’m crossing my fingers that the equipment and materials hold up.

Again, another negative experience with this company. they came out for a plumbing issue (for which I overpaid) but i was more stunned by the recommendations they made. They said that I should replace my garbage disposal and the estimate was $ 400! They also said I needed to replace a toilet for another $ 400 snd sign up for some program they have. Needless to say, both items have worked fine now for two years since their recommendations. Stay away from this company!

Preface: Hindsight is indeed ²⁰⁄₂₀. As I type this, yes, I see what a fool I was. Yet I feel I must write it to make sure others do not call this awful business.
Autumn 2009: Furnace needs to be cleaned and prepped for winter. We call Thompson out to do the work (first time using them).
December 2009: Furnace *just so happens* to stop working. Repair guy comes out *just so happens* to have sales brochures, and a contract. Our old furnace was 30 – 40 years old, so we knew it was going to happen at some point. Just didn’t put the pieces together at the time.
Summer 2010: (still clueless) A/​C breaks down. Call Thompson out to look into it (by now they see us as a cash cow, I’m sure). Repair guy says it’s fixed, but to prepare to replace it soon.
Intuition tells us to have another set of eyes look at it. Call an independent contractor out to take a look, show us *freshly snipped wires hastily taped together* and asks why we snipped the wires and did a poor job repairing it. We didn’t; Thompson did.
Everything hits us at once: My wife and I were preyed upon by Thompson Plumbing, Heating and Cooling. They «fix» HVAC stuff alright — «fix» it so that it will be replaced by them in the very near future.
I tell as many people as I can about this story because this is a malicious, untrustworthy business. Avoid them if you can.
We are one of the many who have contributed to their «F» rating by the BBB. We also made formal complaints directly to Thompson. They, of course, denied any kind of wrongdoing.