Jeff Wyler Honda of Colerain

While i am very satisfied with the vehicle it self, I have to say that my post purchase experience has left a lot to be desired. I wanted to include a navigation system after purchasing the vehicle and explained that on the time of purchase to the dealership and was quoted a price along with the understanding that I would be able to bring it back for a purchase and install. 6 weeks later after I relocated to Louisville not only is the Jeff Wyler dealership ignoring me, service dept not returning calls or emails, I just found out after calling Honda USA that dealership service dept don’t do that and I’ll have to address it through an outside source. While this does not affect how I feel about the vehicle it definitely dampens my opinion of this whole process.

Very disappointed with the unfriendly staffs and services.

Recent review reminded me to write about my experience last spring. I wanted to trade a clean, low-​mileage 1993 CR-​V for a newer one in about the 2011 age range. They made me a ridiculous low-​ball offer on my trade, apparently assuming a 64-​year-​old woman wouldn’t know to check prices online or to get a quote from Car Fax. After I told them we were too far apart on price and walked out, they harrassed me with phone calls for at least 10 days. Never again.

Brad was great to work with but this dealership still uses bait and switch tactics. They send me an offer letter advertising a big sale event with a pending offer to buyout my lease. The buyout was $ 1500 more than the payoff. Of course they come back saying that the car needs a lot of work and they can only give me the payoff plus the last 2 payments, which is $ 1000 less than the offer letter. I should have known better but had hoped that dealership tactics might have changed over the years… the bait and switch game is still alive and well at Jeff Wyler!

I was being a good wife and volunteered to take my husband’s car to get an oil change. We had an appointment but it took over an hour and a half! I didn’t understand why an oil change would take that long.
As well, their waiting area was less than impressive. The space is small and the tv was extremely loud.

I was hesitant in coming here to be honest. Other dealerships didn’t think I was serious about making a vehicle purchase. At the end I’m glad I came!
After walking the lot looking for the car I saw online I walked into the sales floor. I was greeted by Ken Lillard! He was really courteous and friendly! Went for a test drive and with the help of a sales manager I was able to negotiate an amazing deal!!! Although I did have an issue with one of the finance managers, another manager by the name of Anthony (I believe) did everything to rectify the situation and made sure I was taken care of! Thanks for my new car!

I bought a 2005 Honda Cr-​v from there. It started burning oil immediately. When I took it to the service department, they said that was typical and a honda can burn up to a quart every 1,000 miles and thats normal. The car then stopped on the highway (because it was low on oil) and caused some sensor to go bad. I bought the car for $ 12,000 and they offered me $ 7,500 to buy it back. After the salesman told me that Hondas hold their value really well. I will never be going back here again.

100% Satisfied on the Oil change I received today. This service center is always very quick and up front about any service they think is needed.
Alex

Great customer service! They got me in on a last minute Saturday call to service my car which was very convenient. Took care of everything and gave some recommendations of things to check or fix in the future. Car is running great. The only thing I didn’t like was Colerain avenue traffic — yuck! But the dealership itself was easy to get in and out of, especially with the light right there.

Took us quite a long drive to get to this dealership, and we thought it would be a good experience buying my next car. We were greeted quite nicely in the beginning by Ryan Page. The test drive was a complete turn off – he would not stop asking us questions about purchase. Also, we felt very unwelcome; perhaps, Ryan needs a little diversity training – Cincinnati isn’t just for white folks like him, you know? People of color also have money to spend! (Sorry to invoke class privilege here, but all people should be treated nicely, and I felt he had an attitude toward me either because I was a woman or a person of color or both.) Needless to say, I was bothered by him up to a month after we visited the dealership. I decided to take my business to another dealership and added him to the spam list! Total turn off during holiday season, but let’s not lose hope… I will probably give the dealership another try if I am in market for a Honda in the next decade or so, but for now, I am just disappointed in the customer service at this dealership.

I went to Jeff Wyler in Colerain (far out of my way) after having a bad experience at Kings Honda in Mason (see review).
The staff at Jeff Wyler’s Service Department was very friendly and knowledgeable. They recommended a fix at a reasonable price for the problem I was having and it worked.
The only downside is the lack of free wireless in the service waiting area. They have LAN connections but who carries an Ethernet cord anymore?
Def. going here for all service instead of King Honda; 30 miles further but well worth it.