Lowe’s Home Improvement

This is a really great Lowe’s. I’m a new homeowner, and I’m here just about every week to pick up something new for my next home improvement project.
Since I have no idea what I’m doing, I rely pretty heavily on the employees here, and they have always been extremely helpful. The staff is really great at pinpointing that one person who looks clueless (aka me) while staring at a thousand options for different door locks and then helping make a decision.
I especially like the guy that works in the paint section… He helped us pick out all the tools and choose the paint style and color that would best fit our new home. I come back to him every time I have a new project to work on!

Bought a small amount of goods. The customer service was adequate. There were very few registers open though.

Lowes is always my first choice for hardware and lumber and tools.
This particular location is always very clean and well organized. The people working there are friendly and more than willing to help.

Customer Service & Employees Far Below Average — Also This Store is Robbed Atleast Once a Week
As a huge fan of Lowes, I’m so disappointed every time I go into the Norwood location.
The store managers are pathetic and not only do not know their own products/​processes, but also rude and a complete headache to deal with.
The district managers in the Tri State area must be at the bottom of the Lowes corporation charts.
I have also seen this place get robbed before and watched an employee chase two men out in the parking lot. One of the clerks said, «oh that happens here at least once a week.»
I really hope that this store can turn itself around in the next year. Not likely, but one can only hope.

This location usually has what we need. Glad that they offer a 10% discount to military, saves us a lot of money!

It has been a long time since Ive had such a great customer service experience. I had a list of quite a few different items because I just moved to the area and has a lot of things to fix, and someone helped me find the right screws I needed, then walked me to the furniture polish area, then the plungers, then told me the aisles for the rest of what I needed. Finally, I needed a piece of wood cut for one of my shelves, and another person in the lumber area was extremely helpful and nice. Even the checkout was easy, no one in line in front of me, and the cashier was very pleasant. The whole experience was very easy and they had EVERYTHING on my list!

I love this store. I actually went in this store for just a few things and came out with just that. There was no pressure to buy stuff I didn’t need. I told them about how much I wanted to spend and they kept me in that range. I just really enjoyed the customer service. I use to stay away from big box stores but I really do love this one and of course I’m going back.

My preferred Hardware store. I’ve bought many items here and while it is huge and sometimes difficult to find things, their staff is helpful. They don’t have the most experienced staff that I’ve seen but sufficient.
They do have good customer service. I shopped there a couple weeks ago and left behind a roll of duct tape I bought. I brought this to their attention a couple days later and they just gave me another roll of tape, no additional questions. I continue to go back.
Also, military get a 10% discount. Just ask for it and show your ID!

First the sales associate tells me they are not allowed to cut wire by the foot if they have it on spools. I could see the THHN I needed on their carousel of wire by the foot. I needed 25 feet, not 500. Secondly the sales associate would not cut PVC conduit in half so I could fit the sections I needed in my car. Went to Ace Hardware and they were happy to help me get the wire I needed and they had no problem cutting the conduit in half for me. Ace Hardware is much more helpful. Next time I will take my business elsewhere, even if I have to spend a little more.

I like this place a lot better than Home Depot. It always seems better organized to me. The staff are very friendly and helpful (although there aren’t always a lot of them around). But they pretty much have everything you could ever need for home repair and hardware.

Shout out to the staff in lighting and the registers, they tend to go above and beyond for us, its that simple service is what has me go here as opposed to the other big box for my home improvement needs, it’s not local, but in a pinch, they help out

It is so cliché to say that I love Lowes but I totally do. I was on a mission to buy a washer and dryer that also worked well with my needs and budget. Because I didn’t have a huge budget I knew that I had to do my homework. I went to about 6 different stores and worked with sales associates to find out how low I can get the price on the machine. I would totally recommend that everyone does this. The washer and dryer I wanted was priced at mostly everywhere for 500 dollars each. By the time we got to Lowes I found the best price of the machines to be at Best Buy.
So I went up to the Lowes sales associate and explained to him that I have done my homework and am searching for the best price on a certain machine. I told him about Best Buy and asked if he could match or beat their price. He immediately got out his handy iphone and scanned the machine. He brought it up on the phone and showed us the price that Lowes buys the machine from the manufacture ($ 324). He explained that Lowes has to pay to keep the lights on and him to sell the machine. He then said that he would give me this machine that retails at $ 500 for only $ 360. I could not believe my luck. I was almost jumping up and down. I was so happy.
Not only did Lowes give me an UNBELIEVEABLE price but also delivered it the next day. The guys who delivered the machine were awesome too. I was missing a part and they worked with me and made lemonade out of lemons. They even turned on the machine and made sure it worked. Also one of pipes was dripping (not related to the washer but close by) and they got on their hands and knees and tightened it for me.
I insist that everyone goes to Lowes for these kinds of things. I was so happy with this experience.

I have not really figured out yet why I prefer Lowe’s over the other store, but for some reason I tend to go there first. The Staff is very knowledgeable and helpful. For hanging pictures they have a great supply of the no damage nails which are the only ones I use, they are great and actually do not damage your walls, they only leave a pin prick size whole in your wall, and they make them to support even large pictures., They also have a great selection of environmental friendly cleaning supplies. I really like their plant selection and supplies in the spring. Although, sometimes I go to their competitor, I tend to go to Lowe’s first.

I’ve been there like 7 times in the past two weeks for home improvement stuff and the staff are friendly and knowledgeable.

As far as Lowe’s stores go, this isn’t the best, isn’t the worst. They have a pretty good variety of items, and the staff is very knowledgeable. Nice to know you can ask for help if you don’t know what you’re doing!

More knowledgeable than folks in that orange store. Nicer, too.

This locations is big and full of a wide variety of items. The shelves and aisles seemed more organized that I remember other Lowe’s or Home Depot stores being. I was able to find exactly what I was looking for with little effort or help from the employees. Plus the item I really wanted was on sale!