Macy’s

Truly all about customer service and the shopper experience. This Kenwood, OH location has all the bells and whistles. We came here to register for our wedding registry. The staff was very kind and was able to help us find all of the right houseware, kitchenware, and additional amenities. They even gave us bottled water and cappuccinos to help keep us concentrated during the registry. The overall appearance of this store is organized and laid out beautifully. Hats off to the visual merchandising team!

**BUYER BEWARE**This is an update from a post that I originally posted on December 18, 2015 on Macy’s Facebook page. It appears that Macy’s deleted the original post, good thing I kept it on my notepad.
ORIGINAL POST FROM 12÷18÷15
BUYER BEWARE! We purchased a master bedroom furniture set back in September from the Macy’s Furniture in Kenwood, Ohio. Delivery was made September 19, 2015 by (unbeknownst to us) a company contracted by Macy’s, Spirit Delivery & Distribution. The two men damaged our open staircase wall and our open hallway wall after hitting the walls with the furniture as they were bringing it up to the bedroom; the also subsequently damaged the dresser. My husband called Macy’s on September 22, 2015 and scheduled for another dresser to be delivered and told the representative about the damaged walls. He also advised the representative that he didn’t want to do anything yet about the damage until the new dresser was delivered to ensure no other damage needed to be reported. The (second) new dresser was delivered September 26. My husband attempted to reach some one from Macy’s customer care for approximately two weeks with no call back. He finally spoke to a Jason who advised him that since the damage was over $ 200, he would need to schedule a contractor to come out to complete an estimate and that this contractor would be in touch. We then received a letter from Spirit in mid October telling us to complete an enclosed claim form, obtain two estimates, and take photos of the damage to send to them. All of the above was sent to a claims manager at Spirit the first week of November. It is now December 18 and Spirit has ignored us and not responded to any requests to properly adjust the claim and indemnify us for the damage their negligence caused. I finally contacted Macy’s back last week and was told they would «contact the warehouse» to «expedite the process.» I was told to call back today if I had not heard from anyone. Perhaps not shockingly, I never heard from Macy’s or Spirit. After being on hold on and off (more so on) for around 35 minutes tonight, the customer service manager at Macy’s pretty much said I was out of luck and that all she could do was send another requests and pushed all the blame on Spirit and that Macy’s was not responsible. It’s been three months and I still have to look at damaged walls in the main entry way of the home I JUST bought two weeks prior to purchasing this furniture. Macy’s hired Spirit to deliver their furniture, Spirit was acting as an agent of Macy’s. Both Spirit and Macy’s are culpable for the negligence these delivery men caused. Macy’s failure to respond and right the wrong an agent of theirs caused is egregious and appalling. I will not be shopping from there again as it seems they do not care about their customers at all. I will be reporting this to the Better Business Bureau among other agencies.
Status as of today
After posting the above, I did receive a call from some one in the Cincinnati, Ohio corporate office Monday the 21^st. I finally received an offer to resolve the property damage in which we accepted, signed and mailed a release of claims on December 23, 2015 (the same day we received it). It is now January 15, 2016– almost four months post sustaining damage to our home by Macy’s and just shy of a month since we mailed in their release and guess what? Still no check. I sent an email Monday requesting a status update– to just advise when the check was issued– to the address that sent us the release as well as carbon copied the individual from the corporate office. It is now Friday– an entire business week has passed and crickets. I have not received a response outside from an automated reply. Macy’s lack of ownership, accountability, and their apparent obsolete desire to abide by business best practices standards is atrocious. My whole experience has been a complete and utter nightmare. I will never step foot in one of their stores again.

Saturday was return day… stopped in around 3pm… store was crowed as expected. The associates I encountered were pleasant considering the crowds and the discounts. There are plenty of winter clothes available and one would expect additional discounts later due to the warm temperatures.
Patience for parking and egress into the mall lot is warranted but shouldn’t be considered a deal buster. I you don’t mind a walk, park in the garages to the east at the Kenwood Collection.
Can’t wait for the new stores at the Kenwood Collection open next fall.

So maybe my loyalties lie elsewhere, but I find it very difficult to find anything I want at Macy’s. I won’t lie — they don’t have my favorite brands, but I try to keep an open mind. My best friend found a bunch of dresses she thought I should try and I did find a beautifully elaborate cocktail dress that made me feel a bit like Taylor Swift. I just wasn’t in a place in my life to spend $ 200 on a dress. Where am I going to wear the thing? It doesn’t help that I’m not exactly a dress person. I would totally recommend Macy’s to a high schooler looking for a knockout prom dress, but I don’t see it as being functional for me, so I choose to respectfully abstain.

I went in looking for a Coach purse that I liked. There were good sales and the girl who was working the Coach counter was helpful and even went through a few other brands with me. I settled on the bag and wallet I wanted. This took a while as these purses arent cheap so I wanted to make sure I got what I wanted and would carry.

Meh. Didn’t have the belt I wanted. Of course that’s just my own bad luck, but by happenstance found a butter dish we needed and it took forever to find a customer service rep to help us check. When she finally showed up though, she was very helpful. In the end, it all turned out good.

Had a horrible experience years ago when I couldn’t get the store manager Orlena to return my call. I stopped going to Macy’s. I decided to go again today to visit the Lush store inside of Macy’s. I also had an exchange from another Macy’s I had purchased. The Manager cosmetic manager Angie and the Clinique manager Kristina were extremely curt and rude, to the point and nothing further. When I was shopping at the Lush counter there. As I would turn to look at more product I could see Kristina and over white coat Macy’s associates eyeing me down and whispering like teens in high school. When I went to the offices to complain they were all rude and was trying to please as short and curt with me. This is the worst Macy’s I have ever been too. Thank god Lush is getting their own store in the mall so I will never have to step foot in this store again.

The Clinique counter girl was fantastic! she walked us through what we needed for our skin and for the look we were trying to hit. She spent a good deal of time and attention educating us on how to use the products.

Bought two jeans in store, went home and discovered they are running a sale that my purchase qualified for in store and online. Went back to store, they wouldn’t give me the discount, so I had to return the jeans, go home, and order the jeans online. Very annoying. Checkout lady was rude about it too!

HORRIBLE! AVOID AT ALL COST! I REPEAT AVOID AT ALL COST!
I only go to this Macy’s if I can get a really good deal or absolutely have to. Service is blah, merchandise is all over and overwhelming, fitting rooms are notoriously cluttered and dirty.

Rarely to I purchase clothing but this was the exception. I usually get some new outfits around the new year time. Today was that day.
Good selection and good deals/​coupons. I bought some things that were expensive that I later returned in Chicago. Other items were relatively cheap. Found some Timberland’s that I later purchased online for cheaper.
Shopping…

I typically hate and detest big department stores. However, I was in desperate need of a winter coat. I was looking for a specific color and style, while searching the coat section a sales representative asked if I needed any help. I informed her of what I was looking for, she then combed through the section presenting me with several options. When our search did not turn up anything that I liked she helped me search other locations that had the coat I sought in stock, and printed information for me to assist me. She was patient and very helpful, I was very impressed.
The only complaint I have is that within the coat section it was a little frustrating because the sizes on the hangers were not accurate when compared to the actual sizes of the coats. I continually would get my hopes up, only to be disappointed when I looked at the inside of the coat.
Other than that, a great experience.

Macy’s is a great place to shop! I like that this location is located near food options. The store is kept clean and the merchandise is well-​managed.

The credit card policies are also horrific, and certainly straddling the line of best FDCA practices. I talked my boyfriend into getting a card here a few years ago to be able to take advantage of discounts using the card.
This started the great Macy’s caper:
1. He went a few months without using his credit card — Macy’s started charging a surcharge for non-​usage of the card. Ummm, okay? I know zero other creditors who do this. Seems like a very scam’ish way to get around advertising yourselves as «no annual fee».
2. Then, unbeknownst to us, they attached their close to usurious interest rate to the non-​usage surcharge. Before you knew it, he had amassed a nice little balance he didn’t know he had (because again, he hadn’t actually purchased anything in a few months).
3. What happens when you don’t pay a balance you’re unaware of? A late fee is added.
4. And what happens when you’re unaware you are delinquent with your creditor? They report you to various credit reporting agencies.
So, now we have bought no merchandise, a scam fee was tossed on, a ridiculous interest rate attached to a junk fee, plus a late payment on a balance we didn’t know we had.
On and on. Once he became aware of the great Macy’s caper, he quickly paid the junk fees to make it go away and cancelled his card. I have since done the same. Thanks, Macy’s. We spend our money at Nordstrom now for the additional reasons I detailed in my original review. Service.

I love Macy’s one day sales! I usually go straight to the shoe department and this location always has something for me! If they don’t have what you are looking for they will check other locations. The staff are friendly and attentive. On the weekends it can be a little hectic but I would recommend this location for your shoe needs.

This Macy’s is top notch. It’s fantastic. One thing Macy’s always gets right is they know their customer and they know who shops at the stores and they cater the experience to fit that clientele. With that said most of the Macy’s mens sections have went to Sean Jean as a primary designer and while I love fashion just can’t quite get into shirts that can reach my ankles at my local Macy’s… And thankfully this one is very high end from crystals for your kitchen and silver flatware, to fur coats, and a huge suit section. I’m in love with this Macy’s, very high end which is unique for this area of surrounding Macy’s. Top notch!

Good to know there is a Macy’s nearby for a variety of clothing selection. I noticed that for the dress department some sizes are not always available. I’ve never had any problems returning anything and everyone there has always been friendly.

Macy’s often has good sales and even better, has good clearance.
This store has a design that reminds me of the newer Macy’s around the country – it’s not a Burdines/Lazarus/Shillito’s/Rike’s – it’s a Macy’s. It’s also nice that they have The Cellar on the lower floor. It always made me wonder who would put a department with that name on the higher floors.
It seems well-​stocked, although the store seems a bit small. Maybe, it’s just that Kenwood Towne Center is a small mall. However, no matter what, it’s going to beat Dullards, errr, Dillards, JC Penney, and Sears quite easily.

I love this Macy’s — especially when they have sales.
The sales associates are always very helpful — they keep the store staffed appropriately so everyone gets helped.
There is always a wide selection of full price, sale, and clearance items.
The layout is easy to navigate and I never forget where I park!

Once again, I’m breaking my own rule — I don’t like to review chains because they are exactly the same everywhere you go, but I had an experience I wanted to talk about.
I don’t know a lot about shopping and giant stores overwhelm me, not going to lie. I go through the door and immediately want to run out again. I don’t know where anything is, I don’t know where to start, I don’t know it all. Yikes.
However, I needed a belt, so I pushed through and found the men’s section … where I was still lost. And I clearly looked lost, as the nicest saleswoman ever came over to help me. She wasn’t pushy, she didn’t demand anything, she just helped to show me where the belts were — and not just the high-​price belts, but the ones on crazy discount too. She also helped point me to other discounted things, like shirts and blazers, which she thought were a steal.
I wish I could remember her name. Lauren maybe? Sorry saleswoman, you were awesome though.
I know she was trying to get me to buy things, but the fact that she was so nice and showed me discounted stuff — I’m bumping this normally three star place to four. Why? Because I can.