Sonesta ES Suites Cincinnati

This could be one of the worst hotels I’ve stayed in. I booked the room because it was a Hilton, but I arrived and found that rather than spending money renovating the hotel, Hilton sold it to Sonesta. The hotel looks like it used to be a nursing home and hasn’t been remodeled in 40 years. If I had not arrived so late, and had to leave so early in the morning, I would’ve left and found somewhere else to go.

This is a very clean well run Business hotel.
The only reason it’s a three to me instead of a four is this hotel could use some updating. There are no 110 plug-​ins anywhere near your bed or nightstand you will need an extension cord to charge your laptop or phone or put them on the floor which I find totally ridiculous in 2015. This is a wooden built structure which means it’s noisy as hell the walls are very thin if you’re on the bottom floor you will hear everything they’re doing above you. Don’t think about using the gym the treadmills are completely wore out and do not work. You will find no fruit at the free breakfast. If you’re a health buff like to run and eat good might want to try a different hotel. I paided way too much I would recommend using a website app to get a discount if you need to stay here the location is good and the management was great it is what it is.

I was really unhappy with my room here. I travel a lot and Homewood is my hotel of choice.
I always request a top floor room so that I don’t have to hear the person above me if there are noise issues. In this hotel, my floor was so loud, it bothered me. I felt bad for the person under me, if there was one.
I woke up on my first morning and noticed some things I hadn’t when I checked in. Mostly hair — and not mine. There were random hairs on the coffee table in the living room, curtains in the bedroom, on the mirror, and on the shower wall. When I had breakfast, I spoke with the front desk and asked that my room be cleaned really thoroughly because it didn’t seem like it had been fully cleaned since the last person checked out. When I came back in the afternoon, it was clear they’d been there and even wrote a note, but the shower hair was still there and mirror was still obviously really dirty. (My shower buddy, the hair on the wall, stayed until day 3 cleaning).
I took a plate out of the cabinet and it had not even been run through the dishwasher. It had been eaten on and put back in the cabinet.
The outlet situation here was very disappointing. The last Homewood I was at in Indy had a power strip mounted to the bedside table that even had USB ports on it. Big win for Indy! This hotel, on the other hand, had ONE usable plug for something that would sit on the nightstand. The other plug in the outlet was utilized by the lamps. I had to use my suitcase as a nightstand so that I could have 2 plugs at night.
The location was convenient for me because the building I was working in was just a few doors down, but I would not stay here again if I need to come back to Sharonville.

I stayed on a Wednesday through a Monday. During the week the staff cleaned my room beautifully and even had nice touches like folding a cloth sunglasses case nicely. Breakfast and dinner was a nice savings and served our needs. The problem is with the weekend staff. Service to our room was completely overlooked on Saturday. I was gone from 10 am-​11 pm, and I made a point to take down the «do not disturb» sign and I came back to the same mess I left after a long day. Sunday they came in (after I told them about Saturday) and we got new towels but the tub wasn’t clean, we ran out of toilet paper, they forgot to give us wash cloths, and they didn’t clean the bathroom sink. This is AFTER I told them about the dirty room from Saturday. Bummer. The week days were great but they could use some training for the weekend crew. Also the ceilings have visible dust hanging where the ceiling fan and ducts blow the AC/​heat.

I’ve stayed in alot of hotels across the country, I travel for business, but don’t usually review them. I felt I should say what a good hotel this location is. It’s not luxurious but certainly comfortable. The thing that really sets it apart though is the dinners. I had come to the point of avoiding the free meals at this hotel chain as they consistently sucked. Eddie runs the dinner menu at this location. He does a great job CONSISTANTLY, which is the trick. The food isn’t haute cuisine just good home style offerings. I had to give him this shout out and a big thanks for making my two week stay all the better!

Stayed here over Memorial day weekend for a family wedding. The rooms were clean and spacious, if not a bit dated. But were comfortable. We had a 1 bedroom king suite, which included a full kitchen and separate bedroom with an en suite bathroom. It was like staying in a 1 bedroom apartment for the weekend.
They offer a complimentary breakfast each morning with the usual offerings, eggs, bacon, toast, bagels etc. They even had a «make your own waffle» bar, which was clever. Clearly this was the popular choice for breakfast. They also had coffee available at all times throughout the day, which was nice.
The hotel was conveniently located to where the wedding was taking place (just up the road), and convenient to downtown Cincinatti, which my sister and cousins took advantage of.
Would I stay here again? I suppose if I had to go to Sharonville again, then I’d look into it. But I feel the rooms are a bit pricey for just a couple nights. The place is designed more for the long term traveler versus the short term weekend visitor.
All in all, a good place to stay.

I agree with Matthew, the smoking can be pretty bad and flow throughout the hallways. Yuck!
Overall, the rooms are clean and staff are friendly. Breakfast was not bad.

Not my favorite Homewood. My room smelled like smoke, although the manager insisted the 2^nd floor was non-​smoking, he thought it might be filtering down from the 3^rd floor. Also in the middle of the night a slight rotten egg smell came out of the bathroom.
Breakfast was decent; easy on/​off from the highway. The staff was friendly, the Wi-​Fi slow at times

I stayed here again and got my usual room location on the first floor with a fireplace, separate bedroom, living room, and small kitchenette area. They serve a different breakfast each day, usually alternating amongst sausage, eggs, omelets, bacon, and potatoes. They have a dinner that is also rotated and changed each day. The dinners are just okay but at least it’s free or included in the cost you pay for the room. Their exercise room is decent, not too many machines, but nice at least.

I mistakenly booked a smoking room, my bad, zero stars for me on that one. Even though this was a smoking room, I felt like it could have been kept up a little better. The door jambs were pretty banged up, the carpet was in «OK» condition, the drapes were a bit yellowed from smoke (should be washing these more often) but otherwise the room was OK. The pool was pretty decent as was the breakfast they serve. I would probably pass on this hotel the next time, but that might be a bit unfair since I didn’t stay in a nonsmoking room. I’m just being honest!

The service here is impeccable. I had checked in here last week and was a lil annoyed that my room didn’t have a kitchen, so do beware. I had gone grocery shopping right before and was stunned to see that I didn’t have a fridge, so my ice cream was going to go to hell.
I went to the front desk to ask if they could put it in the freezer and they did, but someone tossed it out the next day. The hotel staff was intensely apologetic, but it really wasn’t that big of a deal so I didn’t make anything of it. Another night I come down, and even the HOUSEKEEPER knows about the ice cream and says that I can take one from the store. I decline again, and say that I’ll just get it the next week.
Next week, I check in to my room (with a kitchen) and what do I find in my ing freezer? Ice cream! And it was Graeter’s ice cream, which was even better than the UDF ice cream I had bought. WAY better.
Soo, yeah, impeccable customer service. Someone sent me a package (ice cream) which I got right away and I received a phone call about the service requests I had put in. Breakfast is served every morning (though I rarely make it on time) and everyone is eager to help you. There is a small gym that has tvs on each machine and a small pool that wasn’t available at this time.
I’m happy to be staying here and the staff has really gone above and beyond to meet my needs even when I assured them it wasn’t necessary.