Symmes Branch Post Office

I actually really like this location aside from the traffic to get here. It’s super clean and has a lot of options available at the self service kiosk. The staff here has always been friendly which is not the case at every postal office, as I’m sure you have experienced. I prefer this location over all other post offices in the area.

Generally helpful employees but they might take too much time helping people tape up their packages. Send the people to the side and make them do it themselves so you can process everyone who is ready.

I I just got off the phone with an extremely helpful employee who not only was very helpful, but was extremely nice (especially for 7:30AM). Even though the lines are frequently long in this branch, everyone is always courteous, kind and friendly.

The employees are nice and the lines aren’t long.
Con — I miss the 7pm weekday closing time (it’s now 6pm).

This is one of the smaller post offices I’ve come across in Cincinnati. It is set up with only 2 stations for USPS workers to assist customers. As a result, having to wait a few extra minutes for service is not uncommon at this location. However, when you get to the front desk, I believe you get great customer service. I had a worker express genuine sadness my way one time when I came in with a flat-​rate box that didn’t have a lot of weight to it. She wished I had been able to pack it with more things. That friendliness goes a long way.

Slowest post office in the world, next to the Loveland branch !!!
It is new, but the staff is rude and the lines are long. People continually pop their head out to look at the line but no one helps. No wonder why they are closing these places. Stood in line to buy a couple stamps … you can only buy an entire book in the machine.

Really? I’m reviewing a post office? Well, why not. This post office is busy. Very busy. It is especially busy late in the day and on Saturday. The parking lot, like most post office lots, is small and fills up quickly. The nice thing about this post office is the fact that they have a self-​service machine… although, this too, can have a line.
Overall, the service is fairly speedy (I mean, we’re talking snail mail, here) and generally pretty friendly. So, if you’re in the area and need a post office, definitely stop into the Symmes Branch.

You would think that all post offices are the same, but it’s not quite like that. Some are slower, some are friendlier, some are physically nicer… The U.S. Post Office off of Fields Ertel Road is no exception.
Let’s start with the positives: the Symmes Branch Post Office is one of the newest and nicest around, it’s in a great location, they have many daily pickups, they offer a self-​mailing/​computerized postage station inside, and unlike some in the area they are open until 7:00 p.m. during the week and 3:00 p.m. on Saturdays. The parking lot also doesn’t get too cluttered and is easy to drive in although the spots can fill up quickly.
In my most recent visit, the wall that wass supposed to have mailing supplies badly needed to be replenished, while the wall with stamps and collectibles was bare. Maybe the Fields Ertel Road location’s biggest issue, however, is that they have only two service stations. I’ve been there when there was just one person working and the line was nearly out the door. At other post offices with four stations, even if only two are in use, they always can add more people if they are getting swamped. Generally the lines are long and very slow, which shouldn’t be a surprise seeing that it’s a post office, but it’s small size is the root of at least some of the problem.
I like this post office because of its location and the ease of going through the parking lot, especially for simple drop-​offs. I would advise, however, not to stop at the Symmes Branch Post Office if you’re in a hurry, as it will only eat up more of your time.