The Atrium Hotel

I had the worst experience ever!!! We originally were staying at a motel 6 but they were booked the rest of our trip for a nearby concert, so we were forced to find another room… as soon as we arrived and got escorted to our room, we were hit with an unbelievable smell of moldy mildew and heat. The host then started to share with us that they no longer had a vending machine because residents where stealing money from the machines… I immediately started to think. am I safe here!!! Then later on that night as we were sleep, our air condition and lights cut off completely!!! When I asked the manager what was going on he then stated that he didn’t know and that there was nothing that he could do but give me 20 dollars back. Please keep in mind that it was 200am and that it was 93 degrees outside. There were no other rooms available at that time so we where Stuck in a moldy hot mildew room… we left very early the next dAy we terrible headaches… never again!!! Beware!!!

I was recently at this hotel for a convention. I had stayed there previously and had a good experience, but not this time. I reserved a room with two beds in the Atrium area monthes before the event, as I was both a vendor and participant in the event.
When we got there, we were very busy, and I was trying to get my vendor spot set up, so I sent my teenager and younger child to the room to drop off our stuff, while I set up the vendor space. I realized my clothing was damaged, and needed to go change, so I went down to the room. When I got there, my daughter was just starting to look around, and said the place was filthy… it was then that I actually stopped and looked at the room. There were no sheets on the beds… a trash can full of beer bottles in the front area… garbage on the table, and on the floor. There was a container of brown liquid in the frdge, which was also dirty, and had water leaking out of the bottom, and the whole room reeked of cigarette smoke. I went and complained… they said someone would come clean it… I grudgingly said ok, as I had other things to do.
Several hours later, I complained again, as it had not been cleaned. they did kindly open the large, man sized ground floor window to air it out, so anyone could have come in and taken my things… good thing I am not trusting and left nothing of value in the room. So now, this guy says he will give me a new room. He takes me to it, it is clean and smells nice, he points out that I may have a little water leak in the corner, but at this point it is heaven compared to other room, so I say no problem.
He also said to keep the first room if I want… I’m thinking hey, maybe I will let the kids have that one…
So a couple more hours pass, I am finally done for the day, it’s about 10:30…we go back to the first room to start moving things, and then I go in the bathroom… which was never cleaned. It had brown stuff on the toilet seat, and pubic hairs (I am not kidding). It had dirt and what looked like food remnants on the bathroom counter. I was completely grossed out at this point, told my daughter to grab everything, that we would all sleep in the new room, right?
WRONG. I go to the new room, and the key won’t work. I go up to office, and I’m pretty unhappy at this point, he tells me I’m doing it wrong (same thing said in another review here, I laughed when I read it), and he walks me down, and when the key won’t work for him either, he doesn’t apologize, just whips out his management key, and opens the door… to find a woman sleeping in the bed, who gets up and is confused. she tells him he checked her in at 7, and I say I had a key at 3pm… he is lucky I was not the one he woke up, as I would have been very very angry, and probably complained to the police.
So at this point, I am becoming really truly irate, and the restaurants are closing (there was only one open by the time this was done), and he tried to offer me a room with one bed… and I said no, I reserved two beds two monthes ago and that is what I am getting.
So he shows me to a room with two beds that is actually clean and well stocked etc, and the rest of my stay was uneventful, other than the «breakfast» is awful… the worst coffee ever… the food made me sick.
I understand that this is the only facility of this size in the area, and the convention was wonderful, but these people will not get another red cent from me, no matter how nice it is to walk out of my room and right into the event.

— My hotel room wasn’t ready until two hours past the check-​in time.
— At that point, the bathroom still hadn’t been cleaned.
— When I came back from dinner an hour and a half later, occupying the room for the first time at 6:30pm, the door was propped open, but the room was finally «ready.»
— Except it had no toilet paper, so I went to the front desk to get some, at which point the manager, «Denny,» rather than taking the blame on behalf of the institution, berated the housekeeper right in front of me.
— When I got back with my toilet paper, the lock was broken – the key would make it beep, but then it wouldn’t open.
— Denny told me I was doing it wrong, and had a housekeeper demonstrate the locks to me. The lock was still broken.
— Denny told me that the housekeeper and I were both doing it wrong, and tried to demonstrate the locks to me. The lock was still broken.
— Denny accused my fiancé, still in the room, of having thrown the bolt, then stormed off when we demonstrated that this was not the case.
— Denny completely ignored me for ten minutes while I stood in front of him demanding a new room, to the point of answering the phone – twice – while I was mid-​sentence.
— I was given a new room in the middle of the «do not enter – construction» area. It had no furniture.
— I was then given another room in the construction area that did have furniture. The keys did not work, although the master key would open it.
— The head housekeeper tried to give me his master key, and was only dissuaded from this plan when I pointed out that we had two guests, and we needed two keys.
— I was then given a room back in the safe-​for-​occupancy area. Once I entered, I discovered someone else’s stuff, because the room had already been given away to them.
— I was then given another room that appeared to be empty. This is room #5; it was at this point 7:30pm.
— At 11pm, the manager – still Denny – opened the door two let in the two guests to whom this room had been assigned some time around 3pm, who had not yet dropped off their stuff, and didn’t understand why my fiancé was asleep in their room.
— Bonus: He was letting them in because their keys didn’t work.
— Bonus bonus: His response to all this was to offer me a $ 10 discount.
The next morning, I spoke to Denny’s boss, who comped my stay as would any sane person in the hotel industry. I’m tempted to give this review two stars to reflect that someone there knew what they were doing, but the fact remains that the carpets were randomly damp in spots, the tiled floors were all sticky, the breakfast was a joke, the coffee grounds were the wrong size for the machine they used (meaning there was a quarter-​inch of grounds in the bottom of every 5 ounce cup), and between their inability to determine which rooms were occupied and the reckless disregard for the responsibility of holding a master key, I didn’t feel comfortable leaving anything valuable in my room at any point.
I was there for a convention, and I think they’ll probably be there next year too, because it’s a favorable deal for them with a lot of space. Next year, I will call and ask if Denny still works there. If he does, I will stay somewhere else. If he does not, I will give them one chance, because my understanding is the over-​boss is new, and actually has some interest in providing a customer service experience slightly above the level of «guests giving up and asking whether they’re being ‘Punk’d.’»
tl;dr: I can’t, in good conscience, recommend this. But if you do feel compelled to try it out, call and ask if Denny is still employed there – and if he is, go somewhere else, and tell them why you’re doing so.

A jewel in the rough, definitely don’t judge a book by its cover. Also, a steal for the price! I recently stayed here for a family wedding and couldn’t have been more pleased with the room and atmosphere of the hotel. They recently went through a remodel and the rooms are great. Nice bedding, new bathrooms, and free wifi.
The staff is super friendly and easy to work with. Plenty of restaurants and a mall nearby. Wouldn’t hesitate to recommend this hotel to others!

This hotel would get zero stars if that were an option. I attended a convention here and while they told us over the phone that they were booked solid, it was not the case. The hotel was nearly empty but they conveniently «lost» everyone’s reservations and tried to get people to pay for more expensive rooms than the ones they had reserved. Honestly, it would have been a blessing if they were booked solid and lost our reservations! The rooms have cigarette burned bedding, rock hard matresses, stained upholstery and flooring and sticky walls. My shoes stuck to the bathroom floor, there was water damage to the ceiling and walls of the room, the shower did not work properly, the towels were like sandpaper and there was only one electrical outlet in the entire room! Furthermore, there were stains on all of the upholtery and carpeting and we found prescription drugs on the floor of one of our rooms. This all suggsts that they never bother to vacuum or clean and I’m pretty sure this place was last redecorated around 1982 judging by the Golden Girls peachy pink color that is splattered everywhere. The fact that HBO is scrambled suggests that its not actually a part of the cable service even though it is advertised.
The nightmare doesn’t end with the rooms however. The hallways are dark, full of water damage and the wallpaper is (I kid you not) STAPLED to the walls! The fire exits are not easily found and there are no maps posted to help you find them. The continental breakfast consisted of sour milk, bruised apples and stale danish. This nightmare hotel appears to be a family operation and several staff members are rude or just flat out refuse to communicate. The advertised pool no longer exists. There are also no vending machines to be found and there are 2 ice machines in the entire building. The old vending areas now sit empty with rusted pipe and nasty drain lines out in the open and public restrooms smelled like used sanitary products, suggesting that the bins are never emptied. I have traveled on many occasions and never in my life have I been so appalled! A friend and I were sick the entire weekend due to an obvious mold problem. When confronted about that, the management denied that there was a problem. They also stated that water damage can’t cause mold and we were being «overly dramatic» in saying so.