Thomson MacConnell Cadillac Inc

They do their best to make the customer happy. You won’t be disappointed if you take your car to this dealership.

Always great service and great deals at Thomson MacConnell. Very loyal to this dealership. The product is a great value!

OMG this dealership is AMAZING! Drove 150 miles to buy a Cadillac I saw online. I was treated like a KING at this dealership. No hassle, no haggling, just straight up business. Mr. Macconnell came and thanked me personally for my purchase. F and I went great. I will definitely buy my Cadillac’s here and GO See Brandon Ozier!
He will put you in the Caddy of your choice.

Fast in and fast out. Had barely enough time to finish my coffee & paper!

These idiots sold my contact information to a third party, now I am getting calls EVERY SINGLE DAY from people trying to sell me an extended warranty on a car that I no longer own. I got rid of my CTS after it lost all power on the interstate and the dealership did nothing to fix the problem.

If you like waiting a week for a simple response to questions regarding purchasing your vehicle then Thomson Macconnell Cadillac is for you! The whole process was the most drawn out annoying sales experience I have ever had. When you leave multiple voicemails and emails and don’t get responses for days on end it can drive a sane man crazy. After finally getting approved on a loan, the sales person (Mike Fitzwater) still doesn’t return you calls for days on end when you have simple questions about taking the next step. Ultimately we were told we would have to fly into Cincinnati (we live in Seattle) to sign the loan paperwork. That’s $ 1000 roundtrip for my girlfriend and myself. That’s ridiculous. And of course they couldn’t put us in touch with the bank to work out other options on the loan. Oh and the cherry on the sundae was when they decided to lower the price of the car during the time after our loan was approved for the higher price! WTF. Worst car buying experience ever. Go elsewhere…

Top notch service. Very friendly knowledgable staff makes sure you know what your car needs without becoming a sleezy salesman that sells you what you don’t. Nice lounge area for customers to wait in. Russ is my go to guy when my SRX needs something. Conveniently located less than 5 minutes from downtown.

We were welcomed almost immediately and care taken to determine what we were looking for and how our needs might be met. The salesman was very helpful and took a lot of time with us answering questions. I’m glad we came here to purchase a CTS Sedan.