Valvoline Instant Oil Change

Great group of guys! Made the oil change fun and fast:) nice work on this New Year’s Eve!!!

The service here is amazing. Friendly & fast. I wouldn’t go anywhere else for my oil change. They also give a military discount.

Very friendly guys working there and they gave me a pretty good deal on air filters. The only thing is, the premium synthetic oil is really pricey, and my car requires it.

Been here several times. The service is always fast, efficient and courteous. Today they changed the filter for the air that comes into the cabin of the car. Didn’t even know I had one of those! It was horribly filthy! Glad I have a nice, clean one! Great job guys!

DISHONEST. My wife took her car in for an oil change. After waiting 20+ minutes to even get in. She specifically requested a conventional oil change. The technicians told her that her car REQUIRED full synthetic (not true). Despite her assertion that she wanted a conventional oil change, they refused. After waiting such a long time to get in, she just accepted and got the full synthetic in order to get out of there. So instead of being charged the $ 19.99 that they advertised, she ended up having to pay $ 50+.
It’s not even the added money that frustrates me so much, it’s that there are still mechanics out there that take advantage of women. This isn’t the 1970s, Valvoline. You can’t get away with that kind of blatant misogyny any more.

Beware: My 15-​minute quick oil change here turned into a 3-​hour+ experience that ended with my car speeding up, out of my control.
I had stopped here for an oil change at 10:45 a.m., when the man helping me told me there was severe wear to my serpentine belts and offered to sell me replacements.
I agreed. Then I was told they didn’t have them in stock, and I’d have to wait for them to be delivered. After struggling for more than an hour to remove the old serpentine belts, he couldn’t get the new ones back on. I had to wait while new ones were, again, delivered.
Finally — more than three hours later — I drove away about 2 p.m. Daniel thanked me for my patience. I thanked him for his. I drove a few blocks and, as I was about to turn onto I-​71, I noticed my car didn’t feel right. I took my foot off the gas pedal.
But the car sped up.
I tapped the gas, tapped the brake, and lifted both feet off the pedals. The car continued to accelerate, out of my control.
I passed by the interstate on-​ramp and instead pulled over, slammed the brakes and threw it into park. The engine roared, and I watched as the rotations per minute soared to its max. I killed the engine before it burned out.
I called Valvoline, and Daniel drove the few blocks to meet me. It turned out the Valvoline team had left one of my valves open, he told me.
Daniel blamed it on debris («a leaf stem») that got stuck, keeping the valve open, as they were looking at the air filter. He said he’d tell the guys they should be «more careful» next time.
Shaken and teary, I told Daniel, «First, my 15-​minute oil change turned into a 3-​hour delay. Then I could have been killed just now.» He responded: «I know. That’s not cool.»
Um.
Thank god no one was in front of me when my car sped up. Thank god I didn’t crash into a bicyclist, a wall, a semi truck. Thank god I didn’t turn onto that interstate.
I’m supposed to trust you to make my car safer, not make me terrified to get behind a wheel, Valvoline.

I never thought that I would write a review about getting an oil change… but the service here was SO GOOD that I had to! So I literally know nothing about cars, I just know that my maintenance light came on and I was told to get an oil change. I came here before work because I saw that it was quick. When I pulled in to the garage (you sit in your car because they are THAT fast), Chad and Anthony greeted me. They explained everything that they were doing to my car and didn’t try to sell any of their services to me other than making me aware of what they offered. They were seriously so nice, I wish that some restaurants could take some pointers from them. I was in and out of there in 15 minutes, so I even had time to grab some coffee before work.

Such great service. Anthony was very helpful and explained everything so clearly. It was such a great service, I don’t think I’ll ever go back to Jiffy Lube after going here. Keep up the good work Valvoline, it really makes a huge difference.

Excellent teamwork and customer service! They are crazy busy right now but they are taking time with each guest, keeping everyone updated on what the wait is and etc. thank you!

JUSTIN!!! Best customer service I have ever had Anywhere!!!
Seriously. I want to steal him to work for me.
Keep up the amazing attitude kid-​o, you will go places!

I travel a lot for business (and pleasure) ;) so naturally I need an oil change often. Well, I must say, I’ve been coming to this Valvoline in the Rookwood Commons for every one since I moved to the Hyde Park area a year ago, and I’m very pleased.
This specific time, I came at a busier time and I had to wait. But it was fine Bc they started on my car while I was in the line to get into the bay. She was able to do all the checks-​head lights, brake lights, windshield wipers… etc, so when they were ready for me in the bay it would be quick in and out.
I’m impressed! Great use of the staff and great time management. Everyone is always very friendly and honest. I never feel like they try to sell me a service that is necessary.

Had to get an oil change in my boyfriends car and I chose this place purely on Unilocal reviews. It lived up to the great reviews – quick and painless for someone who knows nothing about cars. Also, I went to their website and printed off a coupon to get $ 7 off the service!

Honestly I dread oil changes. It’s the necessary evil we all have to go through parallel to dentist appointments, but this experience was amazing! I drove right up and immediately they began service. It was a little pricier than I’m used to, but honestly it was worth it. I stayed in my car the entire time and Andrew my service man walked me through everything they were checking so it was a little lengthier, but I think they did that because it was my first time. I think I appreciated this most, because as a female I feel the guys at other places usually don’t want to take the time to explain things. They did a full check on my car and even when they priced a cabin filter at $ 30, they accepted my Amazon-​matched price, which was a 50% saving! They even had me look up on my smartphone a discount coupon from their site for more savings. Even with that all it was pricier, but my car is an Eco car that requires the expensive synthetic stuff… so yours may actually be cheaper. If you’re looking for ease in routine evils of owning a car, I would definitely check this place out – and don’t forget the coupon!

These guys are great! Always professional which means they have good training and management. It’s all about having a process and being methodical about how you do everything.
I have four vehicles and bring them all here. Prices are not cheap but also not the highest. And there are coupons and discounts available. They will try to up sell you a little but it’s not a hard sale.
The only thing that could make it better would be if they did tire rotation. Wait, I just asked and they DO! But not for large trucks, SUVs, etc. Sigh. Now I have to go elsewhere for some services.

I’ve never particularly been a loyalist to one oil change place over another, as they’re all about the same, however this Valvoline stands out thanks to its attention to customer service.
As a Mini Cooper owner, I’ve been to so many places that don’t stock my filter, meaning that I have to sit around and wait while they drive to an auto parts store or the nearest sister location. It’s frustrating! The manager of this particular location happens to also own a Mini, so I’m assured that there’s always a stock of filters! (I hope to not jinx myself with this statement.)
Additionally, the other day I swung by to have a windshield wiper replaced, which I swore had been done recently. As it turns out, it’d been over a year since my last wiper blade replacement, but even despite that, they replaced the malfunctioning blade for free.
There is usually a little bit of a wait, so perhaps don’t come if you’re in an absolute hurry, but if I’m able, I stop by this location. They’re very nice — and patient with all of my questions. I’m a fan.

Just had my 3^rd oil change here. This time I needed a tire rotation. I was pleased to see that after they installed the wheels, the tech went back and confirmed proper torque with a torque wrench!

It’s been a long time since I’ve been to a service shooter solely specializes in fluid changes. So it was a bit challenging when running thru this experience.
However, the trip and the wait was worth it! They took care of my oil change issues in a very professional manner. They are clean, quick and easy to work with.
But, still feel the oil change costs are a bit pricy — $ 39.99 for the premium oil — lowest of the choices available. Regular oil changes at bigger service shops are usually around $ 20.
More so, don’t expect them to troubleshoot other issues aside from their core trade. For example, my AFS indicator showed as «off» on my dashboard which turns off when messing around with suspension. This issue was left unresolved because the technician had never seen it before and didn’t attempt to find out and fix. Felt like at this point if I was at Jiffy Lube or something, they would have taken care of it right away.
Aside from this small hiccup — the service was clean and quick! 15 min wait + 10 min job — and done!
As a first timer, ended up getting a discount of about $ 20 — $ 15 offered by the technician and $ 5 from online coupons at the company website.
Overall a positive experience! Thanks Valvoline :)

I read a ton of very positive reviews on a different website and didn’t understand the hype until I went for myself this week. They totally lived up to their positive reviews. Like other women out there, I HATE getting my oil changed. Between being scammed out of unnecessary money and being hit on… there are not many things that I enjoy less than getting my oil change. It is normally the most painful 20 minutes of my year.
Anyway, they were GREAT! I had Kelsey and a very goofy (in a good way) guy and they were both courteous, friendly, and fast. They explained everything they were doing and never pressured me to buy more than I needed. I even had a Goupon for $ 17 which made the whole experience better. I can not recommend them enough!

I don’t relish getting my oil change (ugh, time and money spent that are so necessary but so irksome). It seems hard to find a median, since you either pay for the luxury of a quick change — or wait 45 minutes with the other stiffs for a cheaper oil change.
However, I was VERY impressed with the customer service and even happy-​ish with my experience at this particular Valvoline! (Sorry, no oil change will ever make a girl’s dream day entirely). But this one came close! The manager, Anthony, was friendly and warm on the phone (picked up at the first ring, this stuff matters to me!), and urged me to bring in their $ 10 off coupon (whittled the cost closer to what I am used to paying back in Tiny Town, USA).
These guys are FAST — I stayed in the car the whole time and by the time I answered all of the technician’s questions and made payment, the process was completed! Anthony + the other two technicians were very quick, efficient, and professional. They say things like «ma’am» and «thank you» — I love that. No creepy come-​ons, condescension or fast-​talking sales,(i.e., «your car is a hoop-​dee and you should pay us $ 5 million dollars to fix it or it will explode»).
I hope they have coupons every 3,000 miles! I definitely feel like I can recommend this particular location to females from my experience, because the technicians are so courteous and efficient.

I used to dread getting an oil change because I used to do it at the dealership. It took forever and the salesmen gave me sleazy eyes.
This location just opened and I was due so I decided to check out what it meant to get an Instant Oil Change. I was pleasantly surprised to see that I could pull right up, no appointment necessary, and sit in my car the whole time in the warm heat and playing on my cell phone while nice guys tinkered under my hood. Only about 15 min later I was out of there, feeling fresher than a trip to the dentist.