Aarons

I have nothing but positive things to say about this business! Our washing machine decided to stop cooperating at the very most inopportune time. We were able to walk into Aaron’s, complete a simple contract, put down $ 1, and have a beautiful new machine delivered on the next business day — and we can pay it off in 90 days same as cash! In addition to the simplicity and convenience of the process, every person we dealt with was incredibly kind and accomodating. The young man who delivered our new machine was polite, efficient, and on time!!! I will absolutely purchase items from Aaron’s again, and I will reccomend them to friends and family.

I would give no stars if it were an option. i was paying the 90 days, so I did not have to pay the incredibly outrageous interest. The manager told me I would receive a call once a month. I had paid several hundres dollars at a time and would have made the 90 days. However, there were never any kind phone calls as promised. I went over the time and by the time they called me i was two days after. Would they allow me to pay off? No. I also found out that half the monthly payment you make is interest. This extends the length and therefore the amount you spend overall. This is a prome example of poor people being taken advantage of. Also, they will call you worse then telemarketers. I urge you to save up and outright buy. Stay far away from this money pit.

TERRIBLE, TERRIBLE, TERRIBLE!!!
I rented a refrigerated on Dec 1 with the intent of purchasing it in February. On January 15^th we had Aarons pick it up for repair. The freezer was leaking water all over our wood flooring. They brought us an ugly loaner while they fixed ours. On February 16 I finally heard from them. They wanted to know when I would make my payment, due on the 15^th. As I confronted them about my refrigerator all I got was one excuse after another. As of today, February 21^st, I still have no idea when we will get our fridge back. Needless to say, I will not be buying it from them. I will also be going elsewhere to buy a new refrigerator. Horrible customer service. Oh, they did give me $ 25 off my bill. Big whoop!!!

Stay far away from this location the new manager is horrible. I was told by one of the associates that if I came to their location to rent a refrigerator by 2 p.m. they would able to deliver it that day. She told me what paperwork to bring with me and started to take all my necessary information over the phone. I hurried got all the info together got there as quick as I could (just moved to this area). As soon as I arrive, I was given a whole new application to fill out (even though I had already given her a lot of the same information over the phone). Next I realized I had forgot my income docs as I was in a hurry. No problem I could access them over my cell phone. I finally emailed them my income info but he gave me the wrong email so I don’t know where I emailed them too! This greatly concerned me because of my income docs having extreme personal information. They said no big deal it prob went to another Aaron’s store sorry it was a big deal to me! They looked at the list of emails for Aaron’s and the address was not on the list! I finally sat down with the manager and started and showed him my documentation from the sale of my home and also informed him I had called 4 references as requested and they were all waiting for a call from the store. He then told me I could email by income docs later and not to worry about it. I was concerned because I thought that is strange if they are going to deliver the frig today. He went through the paperwork and the figures I told him I do not understand what he was explaining (having worked in my different fields of finance, including auto loan/​personal loan signings) I thought why do I not understand the figures as stated. Next I told him it is OK I only will be keeping the unit for a couple of months. I have to mention before I said this though he did not look at any of my paperwork showing I own my home. By this time I was I was exhausted and I had not eaten all day, so when they told me my delivery date would be Tuesday afternoon I just was not thinking and walked out of the store. About ½ hour later it hit me that they were suppose to deliver it today as promise (why I orig hurried to get there) which was Saturday and since Sunday they were closed the next day to deliver would be Monday right. She told me they were all booked up that would be impossible. I told her to cancel my order and please refund my money and she told me I had to go back to the store swipe my card. I asked to speak with the manager told him I should not have to return to the store to get a refund he agree and told me he would refund the money and email me the paperwork. I never received the email and call the store manager today. He told me he mailed it and he had not way of the emailing the documentation. Called corporate office explained the situation and they will have the district mgr called me back. Funny district mgr just called as I was writing this and he told me the manager is brand new and now he has many training issues to cover with his staff. Thanks Aaron’s for wasting all my time and promising something you were never going to deliver in the first place.

I was a bit surprised to see your response that my opinion and concern with the treatment of my complaint should be completely disregarded by others who are viewing your Unilocal reviews. It’s frightful to think that a manager who holds himself in such high regard and his company as well can so easily dismiss an individual’s concern in regards to her treatment by the store and its management. I would like to update you and let you know that nothing came about from the complaint and I was very easily ignored. I ended up getting a bill, from a collection agency due to the stores inability to pick up items that were of bad quality. When I had initially spoken to the folks at the store they had placed blame on those that had delivered the items saying that they had been let go because they had been putting the items together wrong and that was why my furniture was falling apart. I had taken the time to continue paying for items that I WAS NOT USING because I COULD NOT, because we were waiting on replacement parts from the store. NEVER got the parts, asked them to take their stuff back… and they refused. No one was kind enough to reach out other than a manager who called to ask if he could come inspect the furniture who I played phone tag with over the course of several weeks to no avail.
Still have the crappy table. The quality is quite inferior for the price and the treatment even worse. To see this post by CHRIS… a professional who asks for my opinion and complaint to be disregarded is just a terrible blow and I strongly urge that families consider what they are purchasing from these people before they invest.
I must say that prior to this experience I had successfully purchased a television and bedroom set, both great buys… but this last purchase, the table, it was just terribly overpriced and then of a shoddy quality.

As the new General manager for Aarons Sales & Lease on Sunrise blvd I kindly ask everyone who views this page to disregard the reviews from Tony, a previous and may I add disgruntled employee, and the young lady for the reno store. My team and I take pride in delivering the highest level of customer service and look forward to earning each and every one of your businesses. Furthermore — this app is moderated by Tony himself and is to be reported and flagged for deletion. Thank you all for you time.

I don’t know who the Manager is of this place…(short gal, brunette) but when I walked into this place recently — she acted if I didn’t exist. She couldn’t be bothered to speak to me (and I was ready to deal on a TV) and it appeared like she treated her employees like Chattel. Not very respectful at all. The place seemed a bit disorganized like spaces with no furniture? It is a furniture place correct? Don’t go here — it’s a waste of time.

Rude Manager by the name of Chrissy. Treats her employees like crap. Looks down on customers as if they are all poor and on SSI.
Will not go back here again!