Chase Bank

I forgot to check in here yesterday but Sinder was a lot of help when I came in, he was nice and thorough and gave me plenty of information for me to understand. He was also very friendly and definitely patient. They were about 15 minutes away from being closed and he gladly welcomed me into his office with a big smile.

One star because in order to write a review I need to rate this location. This location deserves a half star due to the inside ATM machines. This location has the worst customer service I have ever encountered. EVERYTIME I have gone into this location it has been horribly understaffed. 1 teller, always 10 people or more in line and a manager that is seen hiding in his office. If you need to talk to a banker, forget it at this location. There has never been one present and when asked to speak to the manager you are told to wait while the manager can clearly be seen just sitting at his desk. I decided after the continued horrible customer service at this location to close my account and move the money I had with this bank to an account that I already had open at a competing bank.

Satisfied with this location. Never had any issues pretty good customer service. I love it that the ATMs are inside the building it’s much safer to withdraw your money at night when you’re locked in.

Bad customer service. The manager is also bad mannered. They give no options to thier stupid rules and procedures. They don’t care if you are a customer or not. They basically told me go ahead and move your accounts. They would not let me deposit cash into my daughter’s account. Treated me like a criminal. So i told them I would open an account and close it in a few days. The girl took her time. Told me it would be 45 minutes. While she was gone i thought of an idea to buy a cashier check and pay the $ 8. She had to go ask about that too. Then I told them they didn’t have personal bankers and needed to change thier business cards. The teller was also smart mouthed and snotty. Fyi do not bank here

I have some mixed feelings about this Chase location.
If you are coming in here to talk to a teller and withdraw/​deposit then there is usually no (or a very small) line so that you can get in and out rather quickly. If you are coming here because you need to talk to a personal banker, then depending on the day or time you come, you may have to wait.
I came in on a Saturday afternoon and went to talk to a personal banker because I needed a $ 5.00 fee revered and this is the only way that they will let you do this. On a Saturday they only had one personal banker working and he was talking to a couple that looked like they were opening 18 new accounts and transferring $ 1.7 million between them. So it was going to be awhile. I walked out and have yet to come back for my fee.
I would come back for the tellers, but not for the personal bankers.

I love this branch and the people who work there. I own and run a small business so I go inside of the bank for deposits a lot. As a result, I have built relationships with a lot of the tellers and personal bankers. I recently had an extremely poor experience with the chase chargeback department regarding a fraudulent charge on my card. Unfortunately, I am extremely dissatisfied with the course of events related to this chargeback and how the chargeback department handled them. However, I decided to walk into my local branch as a last resort to get help and it was the smartest thing I could have done. One of the personal bankers, Stephanie, helped me a lot! She really made my issue her first priority and helped me in dealing with the chargeback department. When it became necessary, she escalated the situation to their regional manager and ultimately, she helped to get me the end result that I wanted and deserved. I’m very satisfied with this branch and it’s employees and I’m glad to be a customer with a bank that values my business.

Quick no lines, plenty of parking and great customer service. I forget about this location… Much better than Madison. And Starbucks is in the same parking lot!

The local bank from hell. The assistant manager Amanda or what she called herself the operations manager was absolutely horribly rude and made every effort to not help. She uses her «authority» to get her way and is very rude to her employees… no empathy for a mistake their atm made. Switching my bank asap. Never going back. Be aware that if your check doesnt read correctly that she will treat you like a poor lying person and push you out the door. Amanda is this places only problem

Had a online banking account problem with a business account that I opened at this branch. Called customer service and the system hung up on me, which was very frustrating.
I went into the branch explained that I was being charged for something I didn’t agree too and didn’t use (though apparently I somehow signed up for it, so not so happy with the website and the way that worked.).
From the moment I explained the problem they were fantastic about fixing it and refunding the fees. At one point there were three people working on it for me. A+ customer service.

My local bank, is amazing! Always excellent customer service skills and extremely speedy! Thanks

I love this place !! Friendly and extremely fast service! If there is a line and the bank manager isn’t busy he jumps right in as a teller to get people through he line faster ! Amazing service!

Nice local bank. Never too busy nor do they have long lines. Nice staff. We love the high-​tech ATM machines