Cold Stone Creamery

Came in on 12/​29, they where busy but the tall kid with long hair was a beast. Got everyone including my self in and out. He definitely knew what he was doing, I will be back.

Coldstone in general is one of my favorite places to get ice cream. It tastes like actual real homemade ice cream. This location has some nice employees but it is very busy and can usually take some time before its your turn. The bowl is always full though!

This joint was packed last night. I waited in line with my girlfriend for about 15 minutes, which was fine. The staff was friendly and helpful, especially compared to my last visit at this location a few months back.
The ambiance is nothing great, the floors need to be updated to match the tile on the walls. All the florescent light is a bummer, I also think the few table tops they have inside should be a light color.
All in all we had a great experience!

The ice cream is always good at these places, the service at this location is SLOW… Slow as in snail slow. We waited for over 25 minutes tonight and nobody seemed to be in a hurry behind the counter — but all were working. This is usual on a Friday or Saturday night. I’ve been to many Cold Stones and usually it’s a pleasant 5 – 10 minute in and out. This place regularly takes 15 minutes or more in line, and tonight it was over 25min. People were abandoning their place in line and walking back out the door. I heard 2 say they were headed to Baskin Robbins down the road.
I get it. This one is close, but waiting in line for 25min kinda ruins the ice cream mood. We probably won’t go back to this one for a while. Hopefully they improve and hire enough people — or fix whatever the speed problem is. There weren’t that many people in line.

I am here almost every week (despite what my check ins reflect), and I have been for quite some time. This location is hit or miss. Employees aren’t as animated here as they are at most other locations, but they are usually friendly — in a robotic «how may I help you» kind of way. This place appears clean on most visits, and typically has a good selection of cakes and candies and goodies on display.
I’m not sure what the proper filling is for a «Love It» cup, but it is different every time I visit this location. More often than not, it seems to be filled right to the rim of the cup, whereas most other locations seem to fill their «Love It» cup to about an inch or two above the rim. Ice cream should always be above the rim. Always! That is an unwritten rule I invented, so be sure to use the term «Eric’s Rule» the next time they skimp on your favorite ice cream.
One beef I have with this location, and it probably isn’t an isolated issue. DO NOT put peppermint flavor in the dark chocolate ice cream, if you’re not planning to offer regular dark chocolate ice cream along with it. I understand it is the holidays, but you shouldn’t be trying to ram it down your customer’s throats (literally). Instead of sticking that sh*t in the ice cream, maybe you could offer crushed candy canes as a topping. That way I get what I want, and other patrons wearing reindeer antler holiday caps can get what they want. It really is that easy.
Other than that… I will continue my regular visits. A lot of room for improvement, but three stars easily! Thanks Cold Stone!

Times posted on Unilocal said this location was open until 10:30 pm. We drove 25 mins and got there at 10:03. We were turned away at the door, and were told, «We’re closed». Please either stay open as posted or correct your times listed. Extremely frustrating.

Its a basic Coldstone’s…Good ice cream mixtures, candied apple, etc.
However, it is good, and I guess customer service depends on who you have after seeing what everyone else wrote… We had nice people making the ice cream, and we were even joking around with them.
Customer service seemed good for us.

I went with my kids on a very hot day. The wait wasn’t too bad. We were able to place the orders. We usually come here if we have other business in the area. I love the different flavors and that I can add a topping to my ice cream mixed in.

After waiting in line forever I get to order and this lady just looks at me and goes what do you want… I look back to see and she was like ugh do you know what you want. She was soooo rude and such a bitch I just turned around and walked out. Def going to call and complain.

So I came in here to get one of the new Frappé’s they have advertised. I thought I’d try something different, and to be honest I was being reimbursed anyway so why not. Well there was a few people in front of me when I arrived and it took quite awhile for me to even order. I was hoping they would have a variety of flavors but they only 3 and they were all coffee flavored. Boo! I asked if they could just make one without the coffee flavoring and just put the caramel in it, but the lady taking my order asked the other guy working and he said no. Hmm seems like its not a hard request but OK. I asked to just have extra caramel and thought maybe that would lessen or mask the coffee flavor a bit. I just wanted an icy flavored drink like the Frappucchinos at Starbucks. This must have been her first time since she had to ask the other guy several times what to do and he finally told her there was a cheat sheet/​recipe sheet and pointed at it. Well they had pictures advertising these things all over the place and mine looked NOTHING like it. I didn’t get any whipping cream on top and they just put a flat lid on it. The taste wasn’t so bad but the texture and consistency of the drink was nothing like what I wanted or expected. It wasn’t the least bit icy more thick and not even really cold. They seemed really slow and there was no «friendliness feeling» from either of the servers. I mean isn’t an ice cream place supposed to be happy? I mean I am sad I just didn’t walk a few more doors down and go to Starbucks, at least I feel welcomed and wanted there! Now I know why I don’t come here very much. You used to get a free Like It ice cream for your birthday but they now only send you a buy one get one free coupon. So with them being so overpriced I guess I won’t be needing to come here again for a very long time. Could have been a completely different «feeling» had they made me feel like I was a valued customer and made some small talk or something. Maybe I caught them at a time when they were overdue for a lunch break or something maybe they were short staffed I don’t know but customer service was lacking a bunch!

Went tonight… was expecting terrible customer service based on the reviews… but the manager was there, so I guess they were on better behavior than what others experienced. The prices are a bit much, but I guess u pay for the novelty. Slow wait, but overall a-​ok

My daughter went to get us ice cream. Big mistake
TERRIBLE customer service and mediocre product.
There were three people working. One girl was helping someone and two guys were talking near the door to the kitchen. One guy went through the door and never came back out. The other guy was «bustling around doing pretty much nothing, looked like busy work».
After taking his sweet time, he finally came over to «help» my daughter after making her wait unnecessarily long.
She started her order by saying that she needed to get two items to go so that he would be prepared while he was fixing the order.
Instead, he fixes the first item. and then hands it to her. Without a lid. Every other time we have gone to a Coldstone, when they finish the first item, they put it in the freezer where the ice cream is so it doesn’t melt while finishing the entire order.
Apparently this gentleman had no common sense.
After he hands it to her, he then asks, oh, did you want a lid? Why yes, that would make sense on a TO GO order.
Then he fixes the second item… AND HANDS IT TO HER. Without a lid. *le sigh*
She asks for a lid and he gives her one and then walks over to the cash register. She follows awkwardly holding ice cream in both hands along with her purse.
When she reaches the register, she asks him if they have any bags. He takes one out and hands it to her. *facepalm*
Now to the actual ice cream.
I always get the german chocolate cake specialty (which I’m not going to even attempt to spell their way).
The ice cream is good, of course, but the rest is a big fat FAIL. I had almost no coconut and very few pecans. However the crunch factor was still there because the brownie was cooked to resemble the hard stone on which they fix the ice cream.
I almost chipped a tooth. Twice.
My daughter’s was better. But she got very little rainbow sprinkles. Half the amount of the girl in line after her who was helped by the young lady.
This place is the worst-​rated Coldstone in the Sacramento area and it’s easy to see why. Won’t be back.

Fail. This review is about the bad service, not their ice cream. We went in at 9:35pm, and there was a line inside the store. Though when we tried to enter the front door was locked (which I might add is a fire hazard). The staff just looked at us like «too bad, we’re closed». Yes, they close at 9:30pm.
I am positive that if the owner had been there he would have been very disappointed in his staff. I get that staff has «hours», but business hours are designed to accommodate the most probably times that patrons will frequent the establishment. If your a business and you’re still serving, you should allow people to enter the business for as long as they keep coming, even if that means staying 20 minutes later.
Will I be back, yes, I have a BOGO from my birthday and I do like their ice cream.
TRAIN YOUR STAFF TO BE ALL STARS

HORRIBLE! First off, we walk in, 2 customers ahead of us and two girls working. Typically one girl would take one group, the other girl should be taking care of us. Instead one girl helps the couple, while the other girl continues to do her closing jobs. We came in 30 minutes before close, there should be no reason why mopping is more important than customers. Anyways, meanwhile another couple walks in, she continues to do her closing job. This time, grabbing Windex, yes window cleaner, and spraying the glass (which I kind of understand) and surrounding counter tops (not sanitary) and the spray is traveling onto the stone in which they mix your ice cream on. Whether breathed in, absorbed through the skin or ingested, Windex is a Neurotoxin. It is an eye and skin irritant, it damages your central nervous system, kidneys, and liver. It damages blood and your body’s ability to make blood. Children and pets are particularly vulnerable. Not something I want on my ice cream. Next, she goes and grabs the sanitizer bucket that holds dirty towels and water and is typically stored on the ground (dirty) and proceeds to put that on the counter, I’m watching the whole thing and notice that a large portion of the water splashes onto the ice cream mixing stone. All while this is happening, another new couple walks in. She pays no attention to them, leaving one girl to help 8 customers. The rude and unprofessional and unsanitary employee was Kristen Lynn. Lynn I believe was making the ice cream, she did her job and was just fine.

Well I had Coldstone for the first time not to long ago and to be honest I wasn’t so great about the ice cream but what pissed me off the most was there terrible service! Enough said they need better staff.

Horrible. Went in to get my daughter an ice cream. The place is dirty, people working there don’t know what they are doing. They rung my ATM card like cash, gave me a receipt where it showed I got $ back. I asked about it, they said it was just a glitch in the system, not to worry. I called the customer # listed on the door of the store, reported what happened… told them they should talk to whoever owns the store to straighten it out. Shocked the place stays in business. I will NEVER go back.

Coming here for the first time the worker was extremely rude to me and didn’t explain anything. She acted more like I was bothering her and she was frustrated because I didn’t Know how to order their special mix ice cream.

I really love This store. Cold stone is my favorite ice cream, less sugar and more fat just the way it should be. I always get dark chocolate with raspberry topping, God its soooo good! Like a Dark chocolate raspberry truffle.
I have been coming to this store for over 5 years. Love it!!!

I normally don’t go to Cold Stone Creamery but I was in the area and it was a nice little treat for me and the kids.
The girl mixing the ice cream was very sweet. I don’t know why it makes me feel so bad to watch them mix hard ice cream while there are many other customers waiting but that is one of the reasons I just don’t come that often.
The last time I was in here there was a guy just standing behind the girl mixing the ice cream with a scowl just looking over her shoulder. I don’t know if it’s the owner or what but YOU (man standing there watching girl mixing ice cream with a scowl) are the reason the place loses stars. That was ridiculous. If you are going to watch an employees every move at least pretend to help and work the register right next to the mixing stone.
Ice cream is supposed to be fun. It’s not like that here.

This place has gone down hill over the past few years. It used to be awesome until some of their best employees left/​fired. The staff are still cheerful but are just not as upbeat as before.
Raspberry Sorbet mixed with Chocolate Ice Cream, Chocolate Chips, and Graham Crackers. Love at first bite.