Enterprise Rent-A-Car

Good Staff. Good Communication. Cars always up and ready. They pickup and drop off. I have been coming to this one particular Enterprise over the past few months as I have needed a car on the weekends when going either out of town or just to run around in, as our other main car is out of service. Thanks Ryan and Staff. You have been great!

Picture it… your car’s been stolen. You’re stranded jumping onto buses and cabs. Your brain is in tatters. I got lucky and found these guys. They simply took care of everything including picking me up and billing my insurance. They really went the extra mile. Special thanks to manager Ryan Stelter!

The staff was nice enough. Gave me a pretty good deal. But what a Rigamerole if you want to use a debit card.
My rate was $ 80 but they put $ 350 on hold. Plus, it’s mandatory to get the insurance. Plus, I had to come up with pay stubs and utility bills.
I received 80 in bank fines.
I don’t think I will use Enterprise again.

The clerk Ryan is really difficult to all customers. Not really helping the customers out.

THIS PLACE IS A SCAM! PLEASE DO NOT GO THERE. RENT SOMEWHERE ELSE!
I was given a rental for a car accident that i was not at fault for. Enterprise told me the rental company is giving me the rental for two weeks. I have the receipt showing im given the vehicle for two weeks. The day i was suppose to return the vehicle the manager Brad called me and said that i was suppose to have the vehicle for five days only. I was not notified before then when i had the rental to return it nor was it on my receipt. They ran my card for $ 157.90 without my consent.
Why would i keep a vehicle for two weeks knowing i would have to pay. The sad thing is i took a year off work so i could be home with my baby and i dont have the funds to pay that. How is it my fault?
Come to find out Enterprise is a shady company. The staff is unprofessional and dishonest. The manager who helped me he gave me another staff persons name. so he gave me false information to cover up his mistake because he knew i would be taking them to court. This has been a pain in the butt because i have to deal with this and fight to get my money back because its the principle. Now i have to take time, gas and stress to handle this.
I was not even notified and they made up a call list of who contacted me. I have phone records that i was not notified by them at all.
Please do yourself a favor. rent somewhere else!

This enterprise location is my favorite and i am renting from them very often. johan is always professional and really helpful everytime i am there. i would definetly recommend them.

These guys here Johan and Laura were awesome. I need a truck right away to go pick up some tires for my vehicle. Within two hours they got me in one. These two made sure I was every happy and a satisfied customer. They both made me feel like I was their top priority. Best customer service I have ever received by a car rental place. Enterprise if you are smart you will make sure you keep these two with your company. They will make your business a lot of money. I recommend this location 100%… Great job Laura and Johan…

Awesome customer service, ask for Johan, the man knows what he’s doing and makes it super easy to help you through the rental process

Super impressed with this Enterprise location! I was rear-​ended on ³⁄₂₀ and had to take my car in for bodywork at Kniesel’s next door. As I’m on the phone with my insurance company, the agent is sending my info over to Enterprise to arrange for a rental car, and before I’m off the phone with my insurance agent, Enterprise has already called to let me know my rental car is ready. They were so on it. In UNDER 2 hours I had my wrecked car dropped off at Kniesel’s next door and this onsite Enterprise agency had me on my way to work in a rental. Huge thanks to them for making my life easier on that day. :)

I work for the State of California and we have an exclusive contract with Enterprise so I use them every time I travel for work.
Since moving to Fair Oaks, I opted to pick up a car here twice for some recent trips. They had the worst staff and horrible customer service. Because I was there twice I was able to notice some patterns with issues enough that I could call the regional manager whose card was found on the counter.
She was excellent. She wanted to know all about what was happening at this location and she took down details of names and what occurred. She promised me I would receive better customer service next time I came in.
Unfortunately, I haven’t been back yet so no news but after that experience I guess I’ve been happy getting the car again back near my office.

These idiots received a call from my son-​in-​law, who has advanced Parkinson’s Disease and brain injury and resides in a convalescent hospital due to his physical condition. They actually went to the convalescent hospital and picked him up and took him to their business to rent him a truck. He can not keep his head upright and uses a walker because he can not control his legs.
When my daughter found out, after being notified by the hospital staff, she had to try to find him. He admitted to her that it was scary and he wound up on the wrong side of the street numerous times.
My daughter took the truck back and complained to the manager. His response was that he had a valid drivers license. The paperwork is in work to take the license away from him. Who would think that anyone with a brain would see his physical condition and still rent a truck to him, even if he has a license. If someone went in to rent a vehicle and was drunk would they rent them a vehicle just because they have a license.
The only saving grace is that he did not kill someone. This company gave him a weapon and set him loose on everyone on the street that weekend.
Shame on them. I suppose the money was worth it to them to put so many people’s lives in jeopardy.
They should be shut down.

If I could give this place a negative star rating, I would! I don’t think I’ve ever given a business a single star, but believe me when I say the staff at this place is beyond rude.
I booked a car on-​line with Enterprise around 1:30am because I had a work emergency the next morning and my car was still being serviced at a shop. I came to their location at 7:30am. The guy that helped me was confused and disoriented. He told me that they didn’t have an economy car available even though their comprehensive on-​line system didn’t state that there was limited availability. He asked if I would be willing to pay a bit extra and get a bigger car. Strange, because when I don’t state I don’t have product available at my store and a customer makes an on-​line purchase, when they come to pick the product up, all I have available is something better, I adjust the price to reflect the reservation and take the loss for the lack of inventory. I was tight on time and at this point I had no choice, and paid the extra money for the car upgrade. In addition to conning me into a bigger car, he added the protection insurance which he made sound like it’s something I had to purchase after he had explained that my original car insurance is crap and probably wouldn’t pay for the rental if it was damaged. Never had to do this before, but as I said, I was in a rush and didn’t have much time to discuss. Figured it would all be resolved upon the return of the vehicle.
I returned the car two days later. A manager was in the office the morning I came to pick up the final bill. Great, I thought, here is someone that can fix this mess! I had explained to her that my original booking price was $ 108.40 and that my final bill was $ 170, significantly higher than what I had anticipated I would spend. I also explained to her the situation about the compact rental and the availability issue. She was completely unsympathetic to the occurrence and proceeded to tell me that it was my fault for booking so late and that she gets the cars ready a day in advance, and didn’t anticipate she would need an additional compact car on her lot. WHAT KIND OF A RENTAL CAR SERVICE ARE YOU!!! I asked her to adjust the bill, she wouldn’t. Then I proceeded to tell her about the shady way in which her associate snuck the extra insurance cost in, and she stated that I had initialed all the boxes accepting the responsibility for the cost of the insurance. Her tone of voice was condescending and unapologetic which irritated me even further. The gas tank in the car was half empty and the interior was not clean. I didn’t even get to tell her about the condition of the car when she handed me a final bill to sign and basically shooed me out of her office!
I paid the bill and walked out of that place knowing that I will never return. I travel a ton, and have rented many cars from many different rental agencies. Never have I EVER been treated like this by a place of business. I warn you to steer clear of the Enterprise location on Sunrise Ave, book with someone else and save yourself a huge headache.

The only reason I am giving them a 2 is because my process was fast and easy… but the customer service I received was horrible. I walked into the office and said hi and the gentlemen behind the counter said hi as well came up to the desk and took his headphones off as I told him what I was in there for. He looked me up in the system and found me, asked for my I. D and went about using the computer for about 3 minutes without saying one word to me. He hadn’t even smiled yet. He walked around the corner and I assumed I was to follow him. We walked out to the car he was renting to me and he looked it over real quick took down some info and opened the door, the car smelled so bad and there was footprints and dirt all over the dash and glove compartment. I signed some things and I was on my way, not one time did the man smile or act like he cared for my service. I have rented a car before and I expected much more, maybe this guy hated his job or was having a bad day.

I think I’m less of a fan of Enterprise than I am a fan of Eric, customer service specialist and all around professional guy. If you read my other review, he used to work at the Cadillac Drive location. He recently relocated here, and is still a pleasure to deal with.
We grabbed a car from him for our trip to South Lake Tahoe a month ago — a nice all-​wheel drive SUV. Each time I’ve dealt with Enterprise (with or without Eric), I’ve gotten a great deal on a very nice vehicle with no issues whatsoever.
I don’t see myself changing rent-​a-​car companies, especially with the service I’ve gotten from a variety of locations over the last few years.