Macy’s

I went to Macy’s today expecting less than great service. On the contrary, I was helped in the lingerie department by a very helpful & wonderful girl named «Christine». The thing that impressed me the most was Christine was in the dressing room amassing left over garments and dutifully returning the items to the racks. She was quite busy but still came running when I called her for help. She put the pile of clothing behind the counter and assisted me right away. She was nice, very polite and very helpful. She even gave me a percentage off on my items. I went back the next day to return some bras for the correct size and was assisted by another awesome employee whose name escapes me but she was also very helpful. I appreciated their customer service so much I opened a Macys account! Thanks ladies.

I generally get my Estee Lauder products from this Macy’s because I always receive prompt, courteous and friendly service from all the sales personnel at the Estee counter. Special promotions like gift with purchase are a great way be able to try products and I generally plan my cosmetic purchases around those promotions. There are two Macy’s in the Sunrise Mall location and one is geared to women (located in the middle of the mall) and the men’s/household, located at the Greenback Lane end/​entrance.

Went to buy a new suit. A nice selection and a 50% off sale! James in the Men’s Department was friendly and very helpful. His attitude and assistance were outstanding. Bought a suit, shirt and tie. If you shop for men’s clothes be sure to look up James!

Have loved shopping at Macy’s for years but this location has one real issue. I can’t seem to get them to accept any of my credit cards without major issues. I’ve actually walked out of the store twice in the past couple of months over inability to take my payment. (And not a single thing wrong with any of the cards!) Staff say the point of sale system is just bad and they have issues all the time.
Too bad.

One sales person in shoe department. Walked around made a few selections to try one, no one came around to ask if I needed a size for half an hour. I just walked out. Will stop by Galleria next time

This Macy’s has gone downhill might as well go to kohls, because it now feels like the same store. I was here 4−16−16. Wow the store is so jammed packed, it’s hard to look at everything. Nothing is organized, baby stuff mixed with juniors, juniors department had maternity clothes mixed on the racks. I am so sad, I have been using this Macy’s location for 40 years, and now I will never go back. Save yourself some time and just drive to the Roseville Macy’s it’s a much better shopping experience.

No stars. I hate Macy’s. I will never willingly shop there again. This time I had a Worry No More voucher for $ 149 for an unused furniture insurance. I had to purchase one item in the furniture department. I went on January 24 and found a rug runner for my hallway. After my voucher and discount, I paid $ 30.10 +$ 15 for shipping. The original rug cost was $ 179. It was supposed to arrive within 10 days. It was not here in that time. I called the sales associate who had originally helped me. She said that she had to rewrite the sale and needed my credit card again. I asked for some compensation for my delay but said she couldn’t do it. This is on top of problems from their end several years ago that led me to close my account. RUN FROM MACY’S. It is not the same store or service from days past.

This place is a joke… you would be better off going to a Kmart! I bought a pair of snow boots… got home and not only were there 2 left boots in the box but they were also 2 different sizes! Take them back and of course they don’t have the match for either size… told me I could drive out to arden fair mall at 8:00 at night if I wanted another pair! See ya Macys! Hello Nordstrom’s!

So I needed a pair of new dress shoes for a job interview. On January 4^th at about 1215 or so I walked into the mens shoe department and started to look at their options. I made eye contact with the person who was in the department behind the register. No not one word from him asking me for assistance and within about two minutes he yells to anther department that he is going on break and he was gone. I wound up buying two pairs of shoes that day but not there. Horrible customer service… no wonder they are in trouble.

Ok, so their fitting is the messiest i’ve ever seen and it has an old lingering smell in there but, I took a nice nap inside and it was quite comfortable! I hardly come to Macy’s but, it’s my moms favorite store so I find myself being dragged here so that my mom can get my opinion before she buys ugly outfits.
Like I said, I don’t come here to shop for myself but that will soon change since I found some cute workout clothes. The two girls who rang us up, Maria and Fiya (sp?) were super awesome! They were very patient, helpful, and accommodating. I enjoyed conversating with them as my mom was making her purchase.
It’s always empty here (which is a plus), the employees here are nice, and although the fitting rooms can be messy and smelly, they are great for taking naps in so I will definitely be back :)

Horrible customer service. I went the other day to return some shoes in the Women’s Shoes department. I stood in line for 20 minutes while the cashier did not once look up and acknowledge me as she helped another customer who was obviously going to take a while with her transaction. And a few other customers were helped by other associates even though I was the first in line. So I asked the original associate, «Is there more than one line because I’ve been waiting a while?» She looked at me and replied, «I haven’t been on the floor that long.» And went back to helping her customer. 1) What does that mean? And 2) You didn’t really answer my question?
Abysmal service. Never coming back.

This review is specifically regarding the Fine Jewelry department in Macy’s. In the last 3 years, my boyfriend has purchased a few high priced items there as well as the lifetime warranty. So every time i try to take my jewelry in to get inspected, cleaned and polished. i end up leaving pissed off due to the fact that the Macy’s employees have horrible customer service skills. I literally have stood at their counter for 20 minutes while all the associates walk around me and talked to other customers like I am invisible! i understand that they can be short staffed and busy with other customers, but it only takes 2 seconds to look at me and say «i will be right with you». even as i was standing there, i noticed another guy who was waiting to possibly purchase some jewelry and because he wasn’t acknowledged he walked away, taking his business else where. I will never return there, and i have asked my bf to stop shopping there as well

Me and my best friend went here yesterday for kind of a girls day out, we went to Starbucks before right across the street then came here to look at some cosmetics and wanted to try some makeup.
I’ve been looking for a perfect concealer to hide some blemishes and imperfections, I got approached right away by Summer and she insisted on helping me pick out a perfect foundation shade and tested some concealers on me (Brand: Tarte), I told her about my skin concern and scaring issues that i had and how it sucked but at least she helped me test the concealers and cover them up with the perfect shade. She then recommended a good treatment for reddish acne scarring and told me that it is usually expensive and how it’s on sale, I was thinking in my head. I already spent hundreds of dollars on serums and scarring treatments that I didn’t want to spend anymore. It was so weird to me, I felt like she read my mind and right away told me that she understands if it’s expensive but it worked really well for her but she will give me a sample so i could try it day and night for a few weeks and test it out for myself. It was definitely a generous amount. She also gave me a sample of the foundation I already have but a lighter shade and suggested it because i was wearing a more yellow shade on my face to cancel out the red but she told me a yellow concealer underneath my foundation will definitely do the trick with a perfect matching foundation for a neutral shade for my face! She then helped out my best friend who was iffy and never really buys makeup but has been wanting a good eyeliner, she tested it out on her and perfected it! even though it took 10−15min to do, she really took her time and did not rush at all. I usually never get this good of Customer Service at Macy’s or not that I have ever noticed before so thank you so much Summer! You are truly amazing and have such a sweet sincere personality, Hope to be back soon!
I also recieved excellent Customer Service from a cashier in the Macy’s Woman Clothing Department before interacting with Summer. I saw a nice green sweater for my mom and was excited to see the sign above saying it was $ 19.95, I went up to the cashier, she rung me up for $ 36, I was a little confused and told her my concern, She took a look at the sign and apologized right away and told me that she would give it to me for that price. She also gave me a discount on top of that so it came out to be around $ 15. When the holidays are around the corner and you’re trying to save as much as possible wonderful customer service like this is highly appreciated! I’m sorry I wasn’t able to get her name /​: Hopefully I’ll be able to update this if I see her again (: GO MACY’S! definitely coming back

Pretty sad when a major store like this can’t even get their hours right… It says they are open at 9am but when you call the store because the doors are locked the automated voice says open at 10am!

The dressing rooms smell Terrible!!! No one puts clothes away — the store is a dirty train wreck and the staff does minimum work. There is one bathroom on the third floor which is clean but inconvenient to get to — it’s located in children’s dept so if your doing kid shopping then maybe not so inconvenient. Do not enjoy spending hard earned money on clothes that get tossed around like they do at this store

Went shopping here for my husband. Needed slacks and a dress shirt. Needless to say the lady working the floor is useless and I asked for help and she seem like she didn’t want to help. If you don’t want to work in a customer service field then I suggest she should work else where!

I’m still a bit bothered with the customer service at the Estee Lauder counter.
This past weekend I made my second and LAST trip to this cosmetic counter. Approaching the counter, my mother & I were greeted by an older blonde sales person, who asked if we needed help & kindly we said «no thank you» because we kind of already knew what we were looking for. Getting a little confused with concealer coverage, my mother asked the same blonde lady who greeted us for help. Instead of kindly helping us, she threw it back in our faces that we didn’t want help upon arriving & talked to us like we were stupid.
Never again will I be returning to this counter, MAC is where I’ll be spending my money from now on

The key here is to get on their email list, I know that some of you may hate getting a bunch of emails from stores, but you will be glad that you did. They have sales that are exclusively through email. I do like this place, but they don’t have that much to choose from, BUT… for that reason is why they have so many sales because they want to keep you coming in. The staff there are attentive to you and they truly want to help you get what you want, not what they think you want.

I was just there and I asked a blonde lady in an office to borrow a pen. She threw her arms up in the air out of disbelief and said «I don’t have a pen» as if she had never been so offended. Sorry, I didn’t realize Macys’s pens were sacred.

This review is for their restrooms.
Seriously on the THIRD floor?! After having a very difficult time finding the restrooms, because the directional signage could use some work. I use the restroom and the toilet flushes not once, not twice, but THREE times while I am using the restroom. This is NOT OK… who wants a toilet to flush with dirty water. If I wanted to use a Bidet I’d go to France.
Please fix your toilets! This is NOT ok and terribly unsanitary!