Marlana’s Complete Makeover Salon

I bought my son two gift certificates for massage a few years ago. He used one and recently gave me back the other. (I paid $ 65.00 each for 1 hour massage.) He told me he will NEVER get another massage anywhere because of the awful experience at Marlana’s. (he went into detail about how the «therapist» tried to get him to agree to a «happy ending» He told me he was very tense and uncomfortable the entire time!
I called Marlana and explained to her the situation, she told me she is no longer the owner and that they no longer do massage.
Because California state laws says that gift certificates are same as cash, I went in to take the second gift certificate back. The nail lady said I needed to talk to Marlana, the owner. Obviously, Marlana lied about not owning the salon any longer.
I called Marlana again, she said «OK, get your money back» then hung up on me. The nail lady said she only rents a booth there and had no access to the salon till. I called Marlana again and her husband answered and said «You are not getting your money back and if you do not leave I will call the police and have them pull you out of there by your hair and throw you in the middle of the street!» I was shocked!