Montage Apartment Homes

The property is really modern and colorful and the amenities are incredible. I have never lived here so I do not know what life at Montage is really about but I have visited the property a few times exploring my options for apartment living and overall I was not very impressed. First the leasing agent did not seem to know very much about the property. From what I noticed this property seems to appeal more towards a younger crowd, which I am looking for more of a relaxing, quiet community. The colors of the complex definitely drew me in as I was driving by, but the complex is just too big! My goodness, over 600 units! The rent seemed low to me and that also throws up a red flag, why are you renting your units so low? Most people would think that’s a good thing but you get what you pay for and theres a reason why they try to draw you in with lower rent prices. Either tons of hidden fees or not a good place to live.

Now after they charge you $ 1,200 when you move out and leave the apartment in great condition, they are refusing to give my information to a place that I wanted to rent. They know there was no damage to my apartment, they know they stole $ 1,200 from me, they know I threatened to sue, so god forbid they show a property management company that there was NO damage, so now I was denied an apartment because of Montage refusing to give them that information. This company brings all people on Section 8 housing vouchers and ruins the place and takes tons of money from people who move out by lying, and then refuses to give the information about the apartment to other property management companies when prior tenants try to rent somewhere else because they know they are stealing money, they know it is all illegal. They are no longer telling anyone the state of the apartment when I left because they know it was perfect and they stole all that money from me. This is a criminal property management company. The Big Short on steroids.

Sad that this place has such terrible reviews. Prior to living here, I was pretty skeptical about making the move, based on all the bad comments, but I decided to give it a try anyways. I lived in a unit that wasn’t newly renovated, so I had the older model. It wasn’t too bad. The stove/​oven looked pretty old school, chunks of the wood on the cabinets came off, but nothing too major since I knew this was only going to be a temporary place for me (stayed for a year). Everyone’s main issues seem to be w/​parking and the staff, none of which I had problems with at all. Sure, there were certain times of the day where it was harder to find parking next to your unit, but it’s not like there just wasn’t any parking spaces at all, it was just a walk a way. I never had a bad run in w/​the staff, they were almost always friendly and accommodating, always called me to ask if maintenance had come by and fixed whatever it was I put in a request for. Moving out was a smooth process as well. I wasn’t charged any extra hidden fees and I was given my security deposit in full. I felt safe in this complex. It was quiet and everyone seemed to keep to themselves. I also liked that it was conveniently located next to the mall, grocery stores, banks, restaurants, etc. within walking distance. Give this place a chance.

Well I’m a very happy resident here I keep my home very clean with bleach and pine sol I haven’t had any mold or bad smells I love this place the staff is top notch and Frankie help me from begging to this day everyone goes out there way to resolve anything Frankie has gone well above her job to help me with some personal issues, I can go to office and fax paperwork and just makes feel like a real home with great neighbors the girls do everything they can do get this done as fast as possible, I could go on for hours about all the things the staff has helped me with and I’ve made good friendships I just moved here from LA it’s nice to find some friendly people and building friendships also Jim the The maintenance guy came over to fix my sink and my stove and was just very friendly very clean had it done right away gave me a lot of information on things that could go wrong with like the Kevo lock and to not leave my keys close to the door or some can tap it and get in so that was great to know he was just a great guy and you know I would recommended him for anybody around here he cares enough to keep me safe and share information that’s to my benefit so like I said I love this place and I love my new ‘family ’ Thank you montage keep up the great work,

NOISY! ENVIRONMENTALLY UNFRIENDLY! DOG POOP EVERYWHERE!
They have the gardners out about every other day with their NOISY hedge trimmers, mowers and leaf blowers, and they are at it for HOURS! Sometimes it’s an all day occurrence.
Extremely environmentally unfriendly! They could kill two birds with one stone by switching their gardening equipment out with non gas using non noise making equipment. Ever hear of a broom Montage? They obviously pay their gardeners by the hour since it takes them all day and these guys are milking the clock!
Also, they don’t care about conserving water and why would they? THE TENANTS COLLECTIVELY PAY FOR ALL THE WATER BEING WASTED! The pool near our apartment is constantly overfilling and spilling into the path/​lawn/​street. I watched a maintenance guy break a sprinkler then take an hour to turn off the water. I watched it gush for an hour while I was at the gym. There’s a sprinkler that was broken for weeks outside our house that was watering the parking lot. We reported both about the pool and sprinkler and they didn’t bother fixing them for weeks later. I don’t think most of the tenants know they are collectively paying for all the water, so when your neighbor with the family of 7 are all flushing the toilet and showing and there’s two of you showing every other day and letting it mellow YOU are paying for your wasteful neighbor as well.
And lastly, maybe one in ten dog owners here actually pick up after their dog. Every patch of dirt, grass or rock has poop in it. With all the money Montage is saving on billing us for trash and water you’d think they could hire somebody to pick up poop. Hell, I’d do it if they paid me.

Once you get to know that staff very nice people lived here for 13 years great place but a lot of homeless walk around but good place higher in price but yeah good place

When I walked into the office I was immediately greeted by a young woman named Frankie. She helped me without hesitation despite the fact that she was clearly busy. She gave me a tour around the property & it was lovely. We got along like two old pals. The models were beautiful and I could definitely see myself living here. (And hopefully taking a dip in those resort style pools) Frankie had no problem answering my 1 million questions. She let me leave feeling very confident in Montage Apartments. Will update my review if I decide to move in, but until then if I have any questions I will be calling asking for Frankie. That girl has got it down! I suggest you do the same.

Thank god my lease was up July 1. I requested a pre move out inspection when I turned in my 30 day notice and they failed to comply.(shocking) I can’t wait to see what kind of erroneous charges they will try to get me for. This place is a total shit hole. DO NOT MOVE HERE!!! It is not safe, clean or worth the price tag.

Just moved in one week ago. Love the apartment itself so far. Parking is an absolute nightmare after 6pm though. Literally no guest parking in the entire complex if you work late. Gate clicker never works and when I try to dial my apartment to buzz myself in it never works either so I have to sit at the gate and hope someone comes up behind me and buzzes us both in. Overall I’m giving this place three stars because other than parking and the gate never working I love the apartment just wish those issues would be resolved.

Stay far away from this dump, no matter how desperate you are. Not even worth 1 star. The most unprofessional and fraudulent apartment complex. They tried to charge me almost $ 1,200 in bogus «cleaning fees» and sent me to a debt collector 10 days after mailing me a notice where I was harassed my the company. I tried to call the apartment manager to see where these fees were coming from and get down to the bottom of it and everyone I spoke with refused to talk to me and told me to deal with the debt collectors. No messages were returned, no email attempts were made, they just straight up ignored my efforts in trying to find out where these charges were coming from? I was more than happy to pay them whatever fees they needed, however with valid reasons and not $ 1,200. I basically got taken advantage of by them! I not only had that apartment spotless, I made sure before I left it looked amazing inside! I bought out my lease since Since I broke it early and was never told I was going to have to pay the last months rent and equivalent to last months rent in fees which came to almost $ 3k, I was told initially I wouldn’t have to pay any fees if they could find someone to move in and start a new lease. Totally mis-​informed me on every aspect of my contract. Never did a walk through with me, in which I apparently signed off on upon leaving the complex. Good to know. Glad they felt the need to get as much money out of me and suck me dry before I left. So disappointment in the level of professionalism they provided to me and I did nothing but pay my rent on time and make sure I left the apartment spotless before I left. Their «money hungry» demeanor is appalling considering I was a good renter to them. They just want to suck as much money from you as possible. Good luck in trying to get maintenance to come to your apartment, ever. It’s like pulling teeth with them. I don’t recommend the Montage to anyone looking to rent an apartment in the area. Go across the way to the apartment complex near Jack in the box, it’s so much nicer, more up to date, and prices are similar. Please take this review with concern, this apartment complex is by no means accommodating, professional, and left me with the worst impression.

That’s a very interesting response. You did in fact tell us that we would be receiving a $ 20 reduction on our move out statement after we pointed out the mistakes, but as of yesterday at 4:00pm the collection agency you send these bills to still had not received the letter from you reducing the overall balance. Because we are on a timeline to have this paid before it escalates into a full blown collection, we decided that we were tired of waiting for Montage to supply the reduction and just paid the full balance. Thank you for publicly admitting the errors on our statement by the way. Because of this it must be safe to assume that we are not the first tenants this has happened to. You just openly admitted that Montage was charged by the carpet cleaning company for something that was false and you passed that fee onto your tenant without your own inspection. How many people have you conned over the years for paying for things they did not need to? Why do you continue to outsource to a company that appears to be falsifying fees? Smells like a class action lawsuit to me.
It’s funny how in your initial telephone conversation with my fiancé you claimed that there were no notations that the carpet had been damaged/​lifting in certain areas when we moved in until you realized that we requested a copy of the same paperwork. Once she pointed them out to you over the phone the story sure changed quick.
In regards to the new carpet and bamboo laminate floors being available in «other» apartments and not the one that we received, why is it then that Montage installed the bamboo floors into our apartment? If that was not supposed to be an upgrade for our apartment it doesn’t then make sense that you installed the laminate.
We spoke to MULTIPLE people about the three different options prior to moving in. We were told MULTIPLE times that the only difference between our «partial» renovation and a «full» renovation would be that in the «full» renovation there would also be new counter tops and new dark cabinets. Are you NOW saying that the only differences between the standard apartment and the «partial» renovation is simply black appliances and a new ceiling fan and hall light? That’s your definition of a «partial» now?
We have recorded every conversation we have had both in the leasing office, telephone calls as well as during our final walk through. It’s funny that all of the leasing agents seemed to be in agreement that we did in fact have the partial upgrade minus the brand new carpet, but this Unilocal response is different. That leads to only 3 reasonable conclusions. The first is that you are flat out lying. The second being that the office staff are completely incompetent because we were told by no less than three different agents (2 prior to moving in including during our move in walk through and another during our move out that is recorded) that our apartment option comes with new carpet, black appliances and bamboo laminate. And lastly the third is that both the first AND second are true. So which is it, Melissa? Are you saying that you can not train your staff in what the apartments do and don’t come with properly which is a poor reflection on the management? Or are you aware of this and just don’t care?
Happy Holidays, Melissa!

I wouldn’t live here if I were you! That staff are completely incompetent and uncaring.
We had issues from day one that were never resolved because everyone in the office is lazy.
Let’s talk about the apartment now, shall we? When we moved in it instantly started smelling like pet urine. We don’t own any pets! We asked them to fix it and what did they do? They shampooed the carpet and made the smell worse. We told them it was coming up from the padding underneath the carpet and they told us they would have to test the urine before they could rip out the carpet and padding to replace it. Why on earth would you need to test it? I’m pretty sure my family and I didn’t go around urinating on the carpet. It was so bad that if we had clothes that fell out of our hamper on to the floor they would start to smell like urine if we didn’t pick them immediately. And the dryer that was in our apartment also burnt some of our clothes and left holes in them! Did anything get done about that? Nope. Again, because the staff doesn’t care.
They don’t even care when you decide to move out because they know they are going to raise the rent by $ 200-​$ 300 and find some other shmuck to live there. Don’t be THAT person! Save yourself the time and trouble!

Although this is a beautiful property I have to say the customer service really needs some work. While waiting i got attitude and also experienced some current tenant and management contact which was pretty bad as well. Not sure if it was because i was in a hoodie they assumed i couldn’t afford them. I almost said screw it but there was a younger gentleman who saved it. Unfortunately it is a bit extreme in price so we decided to go elsewhere. 1300 for a 2 bedroom under 900 sq foot is ridiculous. I found a 1214 sq ft fully updated town home for 1299. Like i said it is a beautiful property with nice amenities but the office needs to get a little more chipper

Worst apartment complex ever!!! I don’t even no where to begin. Let’s start with the black mold, it’s unavoidable and I still smell it on some of my clothes. Then my final month I was overcharged rent but they were unable to refund me because «corporate has to send you a check.» Needless to say I never received it. Then when you move out they take your new address and say it takes about 6 weeks to receive your deposit. BUT instead after 4 weeks they report you to collections without ever sending a bill. This place is a joke!!!

Poor quality of Windows, noise from the street even if I close Windows and patio door, neighbors sing a songs at 2.40 AM what a nightmare. Tiny parking space. But overall 3+

If you try to rent here please do your homework on these Apts and I highly recommend do not move into these apts at all they will screw you over sooner or later like they do everyone and feel free to check there Facebook page and the better business bureau page on them and everything. And My husband and I lived in these Apts for 3 ½ years, they illegally kicked us out for no reason and ended up we had to get far housing involved and everything and on top of that I seen so many people doing drugs and fights and the cops there all the time it’s not even funny, they also have a lot of problems with the better business bureau for taking peoples money and other things and with what montage apts are doing are braking laws and kicking out good tents even if u live for here for yrs and pay rent on time and when u try to get an answer from the people in the office of whats really going on and the girls in the office are rude and do not care about the people that live there it’s just all about the money for them. I’m glad we moved out when though we had to go through a lot of court stuff because they can’t and don’t fallow the laws!

I have lived here a few months now and so far so good. There were a few problems when we first moved in that were fixed quickly except for the blinds. Was told there was no need even though one didn’t turn correctly or close all the way. It’s no big since it’s in the dining area.
Maintenence is super friendly and tries to fix things the best they can with what they have. The ladies in the office were so nice in helping us move in, and worked with us even though our credit wasn’t too great.
The only real down side is the walls are paper thin. I live downstairs and I’ve had two different upstairs neighbors so far, both sounding like they’re trying to come through the roof. You can hear conversations if you don’t have much noise in your apartment.
Will update when I move out.

This place has hidden fees and agenda I wish we didn’t resign the lease or stay here. Now we are stuck with a extremely rude and incompetent staff !!! They don’t take care of people who have stayed here and they always say I’m sorry I can’t do anything about that. Getting so sick of the same answer which is a non answer .
Edit to my review just letting people know if you make a review on here the staff will call. Just got off the phone with management who says they will take care of our issues involving the apt. Still nothing however is to be done about the $ 100 late fee even though we have never been late before not even a let me call the owner and property management to see if something can be done .
We will see if things get fixed this time …
Anyone want to message me I’m curious what the fees are for ending your lease early ??

I have lived at the Montage for almost a month now. The property is beautiful, it has a lot of extras that are very nice. There are three swimming pools, spread out all over so you never have to walk too far to get to one. It has a full gym with brand new equipment that is never too full. The back of the complex backs up onto a golf course, which also is a disc golf course! The complex is quiet and always maintained nicely. Because I work at a restaurant, I am often coming home very late at night and (most of the time) there is a security guard patrolling or parked somewhere in the complex.
When I first moved in, my gate clicker wasn’t working. I came into the office three times for them to try to reset it (which never worked) before they finally gave me a new one. When I was given my new controller, the girl that was helping me (Vanessa) walked out to the gate to make sure that it was working properly. I see a lot of reviews on here saying that the office girls are rude or don’t care about you or what’s going on. During my application process I was at the office every day for almost a week, and since I have moved in I have had to call the office a few times… and during every visit and phone call I was treated with respect and the girls were very sincere and caring. I have never had bad experience at this office. I even saw one of the girls off of the Montage property and she waved and said hello to me. Doesn’t sound like poor attitude or ‘bitchiness’ to me.
My only complaint is that the walls are pretty thin, if I don’t have the TV on in my apartment I can hear my neighbors talking or even snoring one time (haha). My apartment was a little dinged up when I moved in, but it was small things like the toilet running for a long time after flushing it, or my bathroom door handle falling apart a week in… which were both fixed promptly, might I add.
My move in process was absolutely painless. They met with me promptly at my appointment time, even though there were multiple other appointments that day that needed to be taken care of also. When I did the walk through for my apartment, Frankie was great about helping me and made sure we didn’t miss anything.
Overall, I would recommend this complex to my friends. I already have, as a matter of fact. I am extremely happy with my choice to move in and will absolutely be signing another lease when this one is over. The area is very nice, the property quality is high, and the price is reasonable for all of the amenities that are available. I was pretty skeptical myself after reading some of the reviews on here, but I’m really glad that I still decided to give it a shot. I recommend you do too.

I liked this place when I first moved in 2 years ago. The only issue I had was the parking. Seems every time I go in the office there are a new set of girls working there, and it’s about ⁵⁰⁄₅₀ whether I’ll get a snobby judgemental look or if I actually get professional customer service.
Now that my lease is up they’re making me move out due to renovations. I have to pay to reapply and they will not offer a discount for being a Tennant for 2 years. Even having good payment history with rent paid on time for 2 years, I dont feel appreciated. Therefore I will be leaving. Not sure I’d recommend this place. It looks nice but if that’s all you care about, well then happy living.