O’reilly Auto Parts

If you like service… skip this place! Waited in line holding two bottles of washer fluid and nobody even acknowledged me! Maybe they need to put in a self checkout terminal so people that don’t need special attention can buy the things they need without having to wait. Acknowledgement goes a long way (someone will be right with you sir ect…) but I guess that is too hard for them. I’ll stick with my local store in the future.

Staff was great on returning things and the store was very clean and helpful and nice and we got asked if we needed any thing else and help with everything. We will definitely be coming back, the staff is very nice and helpful and the store was very clean and they were great with all the costumes that were coming and leaving and helping with every ones cars. I would high recommend coming to this store

Horrible Customer Service, Gave them like 5 extra chances and still every time i go there i regret it later on. The only reason i even gave them those chances is because i live around the corner from them.
These are some of the times i had bad service with them.
1) Once i needed spark plugs urgently for my Audi S4, stopped by their store hoping to get any that would work just to get going so i wouldn’t be stranded. Came in and showed them the spark plug that i need and told him i need anything that works, doesn’t have to be oem/​recommended spec. He told me that the only thing that would work has to be special ordered and wait a day or two, i asked him again to give me anything else that will fit, and he rudely replied that he doesn’t have anything, I left that place went to AutoZone down the street and they had three different options in stock. All of them which I’m sure this O’reilly had also in stock.
2) Called them to see if they have a valve compression tool, they said they didn’t have anything and would need to be special ordered, after that called AutoZone and boom they had it in stock and also very cheap.
3) Went there to buy bunch of things worth more then $ 300, first of all waited to be helped about 10 min while 2 – 3 people are just sitting or wondering in the back area, then while the inexperienced guy is trying to look up the things i need through the computer, he keeps on answering all these phone calls that are keep coming in (while in the back people are just sitting behind computers or wondering around somewhere). Then once he was finished ringing me up, he just left everything on the counter, didn’t even bother to ask me if i needed help carrying the products out to my car, took me 4 trips to my car and back just to take everything, and nobody even bothered to hold the door open for me.
4) One time I needed oil for my truck, they had a special where the filter comes free, i bought 15 quarts and i was supposed to receive 2 filter for free anyways the total was suppose to be $ 56.93 before tax, the way the guy counted came out to be 76.18 before tax. I didn’t notice that until i came home and changed the oil already, he overcharged me almost $ 20.
I just don’t have time or patience to deal with these guys anymore, i don’t usually write any reviews at all, but this time i just couldn’t handle it anymore. I just chose to pretend that this place doesn’t exist anymore and just go little further down the street to AutoZone .
Paul

I’ve been coming to this O’Reilly since it used to be a Kragen. Never had a bad experience, and today really put the cherry on top.
Yesterday, I went in and spoke with Jeff for quite some time, trying to find options for an O2 sensor for my car, along with some other little parts (where he was very innovative in how we put some hose fittings together).
We found a sensor and I went home and put it on. Long story short, my car hated it and wound up dead in South Sac.
I called the store and they told me they will take back the sensor and order me an OEM replacement. I went in today and the part was not the price I was quoted. Jeff was there again and he really went out of his way and got me the price I was quoted. Seriously couldn’t be more appreciative of Jeff and the guys there. This is why I drive from Elk Grove to this location. Thanks again, fellas.

I stood there waiting to checkout while there was no employee to be found. Then when they did come out, they helped people that had questions verses helping me check out. On top of that, they didn’t even have the decency be polite by saying something like «we’ll be right with you,» etc. Finally after trying to wait patiently for at least fifteen minutes, I just said «screw it» and left. VERY BAD CUSTOMER SERVICE!

Ed Is a stand-​up guy, knows a lot & the crew there is great with customer service; so if you need a part head over there…

these guys are awesome. I called after they closed, had the part i needed, and they stayed late to make sure i could get it to get my project on its way. this is MY parts store.