PCH Property Management

PCH property management managed my property, so I can give my first hand experience. They were definitely way below par. I had to spend a lot of time every month to get things straight, was very painful experience.
Instead of making it easy for me, PCH management property added another set of unwarranted problems or issues of theirs on top. I had many instances, I give few of experiences here.
PCH sent a technician for a service call (requested by tenant) to fix issue with microwave, PCH came back that microwave needed to be replaced, costing over 600 $, this is on top of charging me close to $ 100 before I was told microwave needed replacement. I did not believe it as I had similar instances of overstating issues. The same problem was fixed by home warranty technician in $ 75, which PCH mentioned required replacing microwave. Similar experience on plumbing issue and others.
Different example, On re-​renting, potential tenants wanted to see the house and awaiting appointment, when I followed with PCH, Lloyd stated, Client wanted to see property on weekend\evenings and none of this works for him. In fact Lloyd was upset and rude when I spoke to him about it. So no effort done to work out with tenants for common time slot. Interestingly, there was no one else in PCH to do showing so lost tenant after few weeks due to negligence of PCH.
I was on international relocation so my hands were tight and was struck with PCH. Did not want to change to another management company as we had plans to come back.
So when we moved back to our house, saw bunch of stuff missing from property… House was left in bad condition.
I would strongly recommend not to go with them…

I have been with PCH Properties for 7 years this November 2015. All staff have been up front and very professional in every aspect that I have needed them to be; attentive to. I appreciate all of you at PCH. You have taken full responsibility for all of what has been asked of you. My repair services where quickly tackled. I give you PCH properties a 10 STARS. Looking forward to another 7 years plus. Cheers to PCH. Thank youuuuuuuu all for all you do. Sandra, you always have had a smile in your voice when I call… everyone there that has answered the phone does, I’ve just dealt with Sandra the most. Thanks, again! #TeamPCH

PCH is a very professional property management company. I have leased business space for over five years now and have never had an unresolved maintenance issue. If we have any problem it is normally repaired with one phone call to their office.
The James Humphrey and Brian Poll and their office and maintenance staff take tenant satisfaction seriously. I’m very happy to refer them regularly to friends and family looking for an excellent property management team. Thank You PCH! You never let us down.

This property management company, and especially James Humphrey, are the finest company I’ve ever dealt with. I’m tempted to buy another rental property just to keep working with them! They are so honest and efficient that things get done very quickly. They have a wonderful team and can fix anything right away.
Whether you’re renting or looking for a rental, I totally endorse PCH. I have been using them for my rental for over 2 years. They are reasonable and worth every penny!
Very Satisfied Customer,
Connie

I’m not the type to usually write a review, this will be my first review ever on Unilocal but I do really need to let people know about this company. In my opinion, I think they can have better customer service, show some professionalism to retain their tenants, and accommodate the tenants. The property listed shows it will be available late July and the part about pets didn’t clearly state no on pets. It says call first on pets. The issue with the pet was that I didn’t think I could keep my 10 year old dog from my ex but found out only a few days ago that I could temporarily. I was willing to pay the pet deposit even if I only would only keep my pet for 3 – 6 months. When I signed the lease, Lloyd did state that there is $ 300 deposit for pets but since you don’t have one that isn’t an issue. Doesn’t that sound like pets are allowed? Anyway, when I asked to add my dog to the lease today, he told me to send over the dog’s breed, age, weight and a photo. After I sent it, he called to say, he spoke to the owner, she said no pets whatsoever. Shouldn’t that be an agreement known by the company or by the owner prior to putting that on the advertisement for this property. It’s her property, she definitely has that option but shouldn’t the company advise her to clearly state that for potential renters like myself? Aside from that issue, I did sign the leasing so nothing I can do about it. Minor issues I had with their advertisement is that it says washer included. Well, it’s not. The advertisement said they would be available late July. Well, after the application approval, they said we would be able to inspect the property July 28^th. I made arrangements to come back to Northern California from Southern California by July 28^th. When I called, I was told it won’t be available until after July 29^th. An update from the company would show some professionalism to the potential tenants. I only found out because I called. When I asked when we could move in, he said probably by August 2^nd, 3^rd or 4^th. On July 29^th, I didn’t get a call until 1:15 to let me know the property was available to inspect at 5pm. I went to the property at 5pm waiting for him, but he didn’t show up until 5:10pm. My sister had to work at 6 so we obviously had to rush through the house. He tells us the owner is contemplating putting new carpets in because it isn’t in a good condition which I agreed. I asked him when he would know. He says he didn’t. I was still willing to work with him to figure out the dates. I had already made arrangements to fly back to southern california to get a uhaul to move all my personal belongs. I was not going to unload all my things and then wait a few days later to pay for another uhaul and load up the uhaul again to move into this house. With this company, it just seems like they don’t really have the necessary information or would update the potential renters until last minute. When we signed the lease, the understanding was that we would be able to move in August 4^th at 4:30pm. Today, we loaded up everything that belongs to my sister in our cars and trucks, ready to drive our cars and uhaul because it was going to be a 45minute to 1 ½ hour drive depending on traffic drive. Well, 2 hours and 25 minutes hours before hand at 2:05pm, he calls to let us know that the property won’t be available until August 5^th at 11am. I had family and friends ready to help move everything at 4:30. Luckily, they didn’t drive over to the property yet. I told him we want to be there before hand to get an early start since my sister works at 6pm, he says no because the carpets need to be installed by 10am and he needs to do his inspection afterward. I tell him I’m upset and feel he’s not accommodating us, so he has the audacity to tell me he’s getting the carpets for us. First of all, the carpets aren’t for us! It’s for the owner so she can rent out her place because who wants to pay $ 1950 a month for a place with bad condition carpets. Second of all, I paid the rent for this place and started my utilities and expect a refrigerator delivery for August 5^th. Shouldn’t I be allowed to get into the place I’m paying for rent and utilities? I don’t think that is unreasonable. He tells me we can end the lease before I move in. What a way to really work with me. Unfortunately, I signed the lease and I start my new job in 2 days and need to enroll my twins into school so I don’t have any option but to deal with them. I wouldn’t rent any property again from them after my year lease is up. I should have read the reviews for this company prior to signing the lease. It would have helped me make an informed decision. I will definitely give an update especially if there are other issues with this company. I really think people should know what they are going to deal with whether they are potential owners renting out their place or potential renters.

Worst property management ever. I want to give them several of zeros 0 but it wont allow me to. Lloyd is a complete jerk. Refuses to listen and they take a very long time to complete repairs. They don’t give out rental reference unless you give them a 30 notice. The maintenance guys has no idea what he is doing. My AC unit was set up as a gas unit but it was electric and my unit when out in the winter and it took over a week for repairs and it went out during summer and took them over a week for some one to come out and repair it. Come to find out my breaker had melted and it was a fire hazard the entire time. I called and told them that the tree in front of my house was dry and dead that I was worried because kids are always outside playing and I was scared someone would get hurt and they did nothing. I don’t recommend them. They are a nightmare to deal with.

If I could give 0 stars, I would as well. They do not deserve any stars.
Let me start by saying that I saw a property online and called to ask about the pet policy. The woman who answered was pleasant and after I explained my pet situation, she said it wouldn’t be an issue. So, I quickly submitted a complete application and waited. It was a Thursday morning and by Friday 12 pm, I hadn’t heard anything. Called in and was told that the person who did apps (Saundra) was gone and they hadn’t started mine yet.
By Monday, still nothing and I had to call back and ask them to hurry up basically. Finally, Monday evening I was told that we did not qualify. When I asked why, I was told it was because the owner didn’t want a cat there. Keep in mind the property was advertised as pet friendly AND I called before to double check this. Still, it was ok because my mom said she would be happy to take my kitty to her property. We submitted a letter to PCH telling them that the cat wouldn’t be an issue anymore and could we continue the process. They wouldn’t call me back for a day and when they did, it was tell me that my credit wasn’t good enough which is not true. We have medical stuff on our reports, which a landlord is not supposed to use against you. That is the only bad thing on my credit!!! After I explained this, they used another excuse that our rental reference was negative. I have lived at my current residence for over 5 years and never been late on any payments, however, my current landlord sent the wrong info over. As soon as PCH told me this, I called my current landlord and asked wtf. The broker there immediately called PCH to explain that they made a mistake but it was too late.
To top it off, the manager Lloyd told my husband we would get a refund for our application and when I asked, he said no and that he only offered a refund because they hadn’t run credit yet, which is a straight lie because that was one of the reasons they tried to use the day before to deny me. I had to argue about it with him and remind him that credit was run already and they owed my refund. Finally I got my refund and I’m glad that I was denied because this company is crooked and I will never do business with them. Applicants beware!!!

If I could give ZERO stars, I would. We rented a house through them for 2 years. At the end of the lease we asked for a ‘preliminary walk-​through’ so they could point out things things that needed repair before the final walk through. They did the walk through and said everything looked great… then, come to find out– ended up charging us $ 800 in repairs??? What was the point of the preliminary walk through. They are lazy and dishonest and I would not recommend working with them.

Words can’t express how happy I am with PCH. In 2013 I purchased a three-​unit rental property in Sacramento and tried to manage it myself for the first year. I made tons of mistakes and the stress took years off my life. So I did my research and came across PCH here on Unilocal.I met James, we walked through the property together, and he gave me solid advice on what things needed to happen and how they would handle it. What a difference… My property is now under control. These guys handle everything and I can sleep again at night! Many thanks to James, Lloyd, Sandra, and the rest of the team. I don’t know what I would do without you guys :)

I tried calling PCH Property Management on a Saturday, using the main number provided on their website. Instead of a voice mail, a recorded message came on saying «this mailbox is full and cannot receive further messages.» For a property management company, at least a recorded voice mail needs to be provided. Otherwise it’s just flat out negligence.
What would happen in the event of a tenant emergency?
This one star rating will be removed once the company has made it clear that their off hours customer service process has improved.

Refunded my application fee because the house was rented before they got to our applications.
Appreciated the refund.
Seem like a stand up company.

We have been working with PCH for over 7 years and have relied on their expertise, professionalism and approachability. The PCH team takes the time to do things right and to make sure the worry is off our shoulders. I wouldn’t hesitate to use them to rent out and manage properties.
Also, we have referred friends as renters to them. They treat renters with respect and help them the place they need.

Now this is a company you can trust! My company works with them, almost daily. They are honest and ethical. They will do a great job should you wisely choose to work with them.
Darin
Placer Appliance Repair

I learned of PCH when I rented a home in Folsom. The owner was out of the area so dealing with some property issues was more challenging. PCH not only handled the issues expeditiously but also kept me well informed of their progress and found solutions to every concern raised.
Recently I recommended PCH to a friend as a property owner looking to lease his home. I again have been impressed with their follow through and ability to focus on serving the needs of their clients. I would definitely use them in the future!

I use PCH as my property management company for a condo that I rent out. PCH has always been very professional and takes all the worry and hassel off my shoulders. Reasonably priced and hard working. They knew exactly what it would take to get my unit rented.
As an Owner, I would highly recommend this company to both Owners and Renters. I know first hand how they handle the unit I rent out. I would rent through them in an instant. And will definitely be using them for any future rentals I may have.

We have had a professional relationship with PCH since the middle of last year. They have proven to be effective, professional, responsive and very focused on providing outstanding service. I would use them again in a heartbeat. If you have a property you would like to rent, I cannot imagine using another company. I find whether you are the homeowner or the renter, their service is unsurpassed.

Having properties in multiple states with many different property managers, I can tell you these guys are the best run outfit I’ve experienced. They’re very responsive to my requests and inquiries (and patient when I don’t understand something).