Petco

I went here to buy a fish filter DEC 11^th, it cost a little more than pets mart but was closer to me. on DEC 20^th the filter just quit! I took it back for exchange with original package and everything. I walked in and said «i don’t have a receipt this is a little over week old and just stopped. New cashier turned to manager 100 feet away he said no receipt no refund! I said no i want the same thing just exchange cant you look up the receipt it was on 11^th? He said no lp wont let them! I said really I’m never going to shop here again he just looked like he didn’t care but yet was speaking very loudly across store wouldn’t approach me he was to busy talking. All the customers were staring how embarrassing for poor new cashier! I said give me you district mangers number then he slightly raised voice his name but I’m not allowed to give out number. Bottom line if this is a managers response the poor employees have no chance. what a waste of money my family friends and i will never shop petco again because of 1 bad manager in the company how sad for them but good for pets mart. If he was so concerned with lp he should have picked the pallets and boxes of the floor so people wont get hurt very unprofessional and full of himself. And please scoop the dead fish out of your tanks!

Their grooming salon is nasty and their customer service is awful!!! Marcus is the only person in that store that has customer service skills!

This place is very sad I wish I could give zero. Their poor birds look sad and 95% their betas are dead. I didn’t have my phone with me but I will be coming back to take pictures. I’m contacting management. If they even care. I’m absolutely mortified.

I went there the other day to get some dog food and kinsley I believe her name is was there and so helpful towards me! This girl always has a smile on her face and good attitude!

why did they take away the rawhide bar !!! ??? kinda bummed I loved the smaller ones they had for smaller dogs my dogs really liked one with a treat in it and ooo ya the bar is gone !!

The place was very clean and the staff were very helpful.
I really love the large bathing tubs. Our dog Sophie really loves to take a bath and these large tubs, good soap and the spray nozzle make things so much simpler to get the job done. They even have an industrial blow drier… really it’s a shop vac using the exhaust end. What a great idea!
Highly recommend checking them out for your furry family’s bathing needs.

The customer service was a great experience for me. We found the submersible heater that fits our needs and picked up some treats for our other kids.
The one bummer is that when I brought home the heater and went to hook it up, it was missing a suction cup.
The people that helped us were friendly and knowledgeable about where we could find what we needed in the store. I will be going back there the next time I need something for my Ruby turtle.

I’m so angry at this place! I took my dog in for grooming and came home with fleas! why does it take three hours to groom a dog? I was not happy about that but them when she comes home she can’t stop scratching! I take at look at her and she has fleas! I will never bring my dog to you again!

Large selection of all sorts of pet goodies. Helpful staff. Even some freebies! Some things can be pricey but over all it’s an ok place.

I love this location. The employees are always knowledgeable and generous. I’m always greeted with a smile when I come in and my dog loves the attention. I gave four stars because there are pee spots from time to time. That’s all though. It’s kind of to be expected considering all the animals that go through on daily basis.

If I could give this store 0 stars I would. I shop at this store very infrequently and only when I absolutely have to. Every time I go in the service is horrible, and prices are high. After today I will drive down the street to PetSmart. Today was the first day that I brought my little one with me as he had a grooming appointment. We were early, so I decided to walk around. There were pee spots everywhere — dried pee spots. Normally, I would expect it, but I was there when it opened, so do they not clean the floors nightly? That in itself tells me what type of business it is. I then ask for help to find some kitty litter that only had one small bag, and I needed more. The lady who helped was extremely rude and rolled her eyes when I asked for her to check in the back. Next, we go to grooming and I was misquoted over the phone the price of a haircut by $ 10. Decide to go ahead and do it, then I am told that I will have to pay extra as there are two tangles under his arms. At that point, I was done and told them to cancel. I will never go back.

I got a new puppy, a yorkie who is ADHD and after two weeks I was ready to take him back. Then I took him to Petco puppy classes. MARISSA is a great instructor, she’s patient with my puppy and encouraging to me. She even trimmed and sanded his nails down because he was scratching my arms up. I love this store and the clerks are so knowledgeable and helpful. I love my puppy JAX and I have Marissa to thank.

This is an OK Petco location. It’s in an older shopping center so it’s an older store which isn’t bad, but it doesn’t seem to carry some of the selection that other stores do.
I do like their «Treat Bar» with dog treats that you can mix and match and purchase by the pound. My dog always seems to love the tasty biscuits!
I have had trouble finding a good selection of my cats favorite (and only) food, they seem to carry only the «pâté» and not the «filets» which will not work with my cat. #superpicky
They have a good selection of everything else I have come for like toys and treats, but again it’s a smaller store. Prices also seem to be more expensive than the Petsmart down the street, so I don’t come here as often as I do there.
When I do stop by the employees at the cash register are always friendly, but I haven’t run into any employees working on the floor. It’s a slower store, so I understand not as many employees. No worries!

Well kept interior, considering the paw traffic ;)
Picked up an all natural flea shampoo for my furry friend which smells pleasant. There is an array of choices even ones by Paul Mitchell (brilliant move on his part, however, random) and «Stud»…the Axe equivalent for male dogs. No joke.
I opted for the PetCo all natural brand which also carries a DeSkunking wash which is a good steeple for Sacramento!

We just got back from picking up our Giant Schnoodle from being groomed and they butchered him. He is a long hair dog that I asked to be trimmed, they SHAVED him! He looks rediculous and is so embarrassed. He has bald spots and some spots where the hair is long. They didnt even address the matted hair between his toes. I am furious they shaved my dog!

This was my first time at this store (we just moved) and was shocked at the poor customer service. I was greeted nicely when I arrived and found my way through the well stocked and straightened shelves. I found that our dog food was on sale (happy camper). So I packed it up and went to the register Normally I buy treats and toys for the dogs lol.
When the clerk (Andrew) rung up my order the amount came up at regular price. So I inquired and he said that I needed a reward card to get that discount. Then asked me for the full amount.
I paused for a second and I was the one that had to ask what is the rewards program and how do I sign up. He had a great opportunity to tell me. He did point to a form and said I would fill that out. Then asked for the amount again. Well. I again had to be the one to ask if I could apply for the program. He handed me the app. And I had to find a pen on his register to fill it out.
I gave him my completed app, he tore his portion aside and put my potion the the side of the register (not back to me — huh ok). Then he asked me for the full amount. ???
When I asked if he could enter my information he said no that it takes a month ??? Really. Never heard of that. Oh and when I was completing the form he got a call… «Yeah I think we have that. No I don’t know how much it is. I think it’s back there… Maybe $ 16-​$ 20. Not sure. Ok by». Glad this isn’t my store wow.
So I called the rewards line. It was entered immediately and went in to get my discount.
Guess I look at it as I was a brand new customer and they had a chance to make my experience a good one. Probably won’t go back to that store ever again.
And the gal who gave me my refund looked at me like I was nuts. But she was nice.

Petco is an ok pet store. They do have a lot of pet supplies for dogs, cats, small animals, birds, fish and maybe some others. However, their prices are high. I can usually find the same item on amazon much cheaper. Also they don’t carry the type of dog food I like to feed my dog. They do have a lot of foods but not every food that you can find elsewhere. One nice thing they do is on weekends they have pet adoptions inside hosted by outside agencies. I often see cat adoptions there. The last time I was there I noticed they do have a do it yourself dog wash that I might try out. I do shop here now and then since its convenient if I need an item right away. You are allowed to bring your dog on leash in here but I rarely do that since I find it hard to hold the leash and hold items I want to buy or push the cart. Overall I feel Petco is just mediocre. Its expensive.

I go to petco when I do not feel like driving all the way to petsmart. It’s not a bad place to go and they have some cool stuff. They are more expensive than petsmart. But I still go there from time to time.

I am glad that petco finally got a lil sense and is stocking Blue Buffalo dog food products! As well as other CORN and WHEAT free dog foods.!!
From all the conscious dog owners. Thank you!

I left this store as fast as I came in. The store is filthy dirty and employee service sucks ass! I will never return again!