Sephora

The customer service used to be great there Unfortunately they have a new manager enough said

The retail workers didn’t really want to work with me, and went to the next customer. I waited patiencely, not disturbing anyone; but once THEY decided to assist me, I was ready to leave. I would had bought tons of stuff, like I did at MAC last weekend, but obviously, they didn’t want my money. However I have an extra star because the customer service worker did help me… eventually.

I made an appointment here for my senior ball makeup to be done. I made my appointment about 2 months in advance to get the time I desired. It was all set in stone until they never called me back to follow up on the appointment like they said they would, so I took it into my own hands to do so. I spoke to a woman named Katie who answered the phone with attitude who let me know that my appointment time had been switched for what i could only assume is for the convenience of another customer so I threw a fit. She didn’t rectify the situation so I called again and spoke to Jeniffer who switched my appointment back immediately. The main manager also made some snotty comments about certain demographic areas that i found offensive. Other than that, my experience was incredible! Erim did my makeup and it was beautiful! Couldn’t be more pleased! She’s the best and jeniffer is awesome too! Giving it four stars because the run around with my appointment was less than favorable.
Make sure you request either of these two!

Came in yesterday and the girls were really helpful and knowledgeable. I can tell they know what they are doing and really know the products. Always a great time when I come I here and the girls are always sweet and there to help me out!

Not a good representation of Sephora stores, but they probably have the products that the Galleria mall has sold out of. It worked for me when I was looking for a Kat Von D Lolita — at the Galleria they’re always out. Know what you’re looking for, but don’t expect much.

Went to this Sephora for the first time today and it will most definitely be my last time there! HORRIBLE customer service, I literally waited to speak to someone for over 25min’s and still couldn’t receive any help! I was going to spend at least $ 150+ on the kat von d beauty products but walked out because the awful customer service so a big loss on their part!
Before walking out I did take notice that every product they had wasn’t even stocked up… So I HIGHLY recommend going to the Sephora in the Roseville Galleria Mall! Don’t even bother going to this one.

I was unacknowledged for awhile, weird. When asked for help, the woman was very kind, and answered my questions. The make up is dirty, but I blame the grimy customers who dig into the make up. Stop doing that. I bought some Make Up Forever eyeshadows, and the boxes had dust/​dust bunnies. Some brands had testers mislabeled, or weren’t being sold anymore.
Acknowledge people.
Dust where the actual product is.
Make sure everything is labeled correctly.

I like Sephora, but this store is a disgrace to the company. I was in the store for 20 mins and received no kind of service. It’s a small store and there weren’t many people so on I’m not sure what there reason for blatantly ignoring me. Wish i could say this was the first time and maybe they were having an off day, but this happens each and every trip I have here.
Arden Mall from now on I guess.

I love this location! If you need your makeup done for any occasion, go to Tatum! She’s the best!

I always wanna buy the make up here but no one ever helps me, and when I ask questions they give me attitude and act like I’m bothering them so I leave without getting anything. They really need to work on customer service and learn how to be polite and smile! Do not come here!

Every time ive come to this location its been a terrible experience. The color they matched me with was way off, the boxes were damaged, the girls were busy talking about their daily pay vs answering questions or gave wrong information about the products.
I’ll keep my business at the galleria.

Love Sephora!
They always have amazing prices, great quality make up and helpful employees. Be sure to get/​use your membership card. Those points add up to amazing free items.

I get consistent good service here. They obviously don’t have everything a full Sephora store does, but they still have a wide variety of different items. This location is closer to me than the Galleria, and Arden fair gets so busy, so it’s a perfect option when I need my Sephora fix.

When I first walked in no one acknowledged me (which is why I’m giving 4 stars) but after a few minutes a sales rep came up and asked if I had any questions. I told her what I was looking for and she gave me several options and explained their differences to me. She was very knowledgable about the products and made recommendations based on my skin type, face shape, etc… She ended up showing me application tips and finished my make up look. A great experience, I’ll be back

I was glad to find out that their was a Sephora nearby me which is inside of Jcpennys. There is a good amount of items here. It wasn’t so busy at the time that I went but the service wasn’t so welcoming at all. They didn’t really check in with me other then when i first came in. There was one rep that said hi when I first walked in and asked if I needed help. I said no and that I was just browsing. When I was done and I waited at the empty register for about over 5 minutes. I think a rep from the Jcpennys floor helped me and then a Sephora rep jumped in. A good thing here though is that you can pick up your free Bday here.

Located inside the JCPenney department store, this mini Sephora carries the Sephora brand and a few other brands such as Tarte, Korres (and I forgot the others!). They also carry a limited selection of fragrances. If you need Dior or Clinique however, you won’t find it here.
Service for the most part is good, although I am disappointed by their policy of not honoring the price listed on the shelf, hence I took off a star. Went to buy a Korres lipgloss that was priced at $ 10 and it rang up as $ 12. The saleswoman said it somehow was not priced correctly and proceeded to charge me $ 12. I didn’t buy it on principle. I’ve been to many stores — Target, Children’s Place, etc. — and when this happened, I was always given the price listed on the shelf!