Staples

I waited in at the front of the line mind you, while 2 copy center employees were talking. After a few mins of being ignored finally said something.
«Excuse me can you help me»
The blonde girl with 7 nose pericings came over to help me out. But she insisted on being rude to me while doing so. If I wasn’t in a hurry to get my midterm paper printed then I would’ve left. I had sent them to the printer four hours prior and they still were printed out she had to find my name in my email insistent on correcting me about my email address name. Wasn’t friendly wasn’t nice no customer service I was trying to make small talk she was very very rude I will never be coming back here ever again. I had a carry out I waited 15 minutes for somebody to carry it out for me because I had my infant in my arms

2 stars cause I finally found a decent binder!
I haven’t been to this location in years. I usually go to the one in Roseville.
I came here to get a particular binder. It took me 15 minutes to look through all the binders on the top self… Every single one looked damaged… I was so disappointed because I wanted a certain color but the color I wanted for the 1 inch all looked like it’s been used. I understand binders are going to get used up but I rather have it come from me to get used during when I’m in school. Heh.
It looks like the supplies just sit there until dust accumulates. I like to be quick, in and out but coming out of this store gave me a migraine.

I’m disappointed to find not 1 office chair in the store was made in the USA, or so I was told. The lazy boy chair I purchased (made in China — New Innovations) had to be returned for another because of defective workmanship. During assembly a threaded insert in the base of chair spun loose. Therefore I was not able to complete assembly or remove the bolt to take the chair apart and place it back in the box. Awkward to say the least. Dealing with the manufacturer, New Innovations, not La-​z-​Boy was time consuming and disappointing to find out it would take 6 – 8 weeks for them to replace the back ordered parts. The Staples store associates in Citrus Heights were very helpful, replaced my chair with an assembled floor model at no charge.

I’ve had a ⁵⁰⁄₅₀ of good and horrific experiences with this location.
Back story is I started extreme couponing in 2014 and there are deals online that you can price match or other locations to match or glitchs where they just have the price wrong.
I’ve had many experiences here with price matching like their policy states on every register they will do but it takes way to much energy to argue with management whom doesn’t comprehend their own policies.
Without reliving all the past I can comment on my most recent one on 8÷22÷15. I have received a Staples Rewards Member text reminding me if you spend $ 75 on ink you get 15% off. I just happened to run out and go over to pick up 2 boxes. To assure I hit the $ 75 I pick up the 4 season pack of black and colored ink in standard for $ 31.99 off the rack and I grab the same pack but in high capacity from the $ 64.99 rack. Mind you there are about 5 rows of each of these full of stock all the same. I check out and the $ 31.99 rang up the $ 64.99 price. I take the cashier over and show the two blank spots where I grabbed them from. I’m just expecting the one I grabbed from the single slot to be adjusted. According to the Department of Weights and Measures you are entitled to the lowest advertised price. She calls the manager on duty Jake over to fix it. Turns out they adjusted both to the $ 31.99 price which was like buy one get one free but I wanted to use my coupon. I ask Jake about buying another $ 64.99 one because I’ll use the ink anyway and it will put me over the needed $ 75. He does one better and allows me to add it on but for some reason have the adjusted price on that one as well. I must say that this was at first a little irritating for 30 of the wrong product be in the wrong location but I got $ 190 worth of ink for under $ 90. Thank you for the helpful customer service.
The location is pretty decent they have updated their displays inside and moved around products to better serve the public with.
Their shopping carts are old and a disaster so use a hand basket or none of you can help it.
I agree with other posts to not use the copy center as it’s overpriced and slow.

Giving this place one star is being generous. IF you know exactly what you want AND where it is, you might be okay. Customer service is nonexistent. We were looking for an office chair– willing to spend over $ 200, but after 10 minutes of searching through a disorganized furniture area — with, often, no price tags on the chairs, we walked out. I’ve never seen a more cluttered, dirty retail store. The store in Folsom on Iron Point Road was tidier, but– again– lousy customer service. We went to RC Willey, instead– found what we wanted, got help & were out the door in less than 20 minutes.

Terrible customer service in the printing department. The workers were slow and there was a group of 3 – 4 conversating while a line of people were waiting

This is literally the worst office supply store I have ever been to. Both times I’ve attempted to use them for printing the customer service has been terrible the turnaround has been terrible and the finished product has been terrible. the girls working behind the counter were extremely rude in their tone and attitude as if their job was an inconvenience. the customer service was terrible and I will never ever ever ever ever ever go back. side note, I know this is 2015 and tattoos and piercings are more acceptable in the workplace, but having 7 in your face alone is very unprofessional and off putting.

This Staples Print Center is always very helpful! We have used others and the service is not as good. Today Manny went out of his way to help with our order. He was able to get it done quickly, after another Staples said they couldn’t take care of the order. Taking the time and being pleasant was appreciated.

What a scam this place is!!!
There color printer is broke, therefore you have to use there labor services 1.98 $ to print one color copy. Also they have no scissors and charged me another misc labor charge 1.98 $ to cut the edges off my image. Also charged another 1.98 to reduce my image witch I could of done if there printer was working. So my print job that would of been 3 $ ended up costing 10 $. Save your money and time go some where else.

I don’t think I’ll be back at this store again It seems only if you’re dressed in professional business attire, then they will think your a serious customer and want to buy something .I was in there back in August trying to find blank DVD Media for my DVD Burner and I had looked everywhere. I stood near the checkout counter where I saw a manager there and I asked him several times where something was and he just ignored me the whole time and walked right past me. There were two people in there that saw exactly what happened and told me I’m sorry that happened to you that looked rude. Finally, I got someone to care and the lady in the copy /​print center was nice enough to show me where it was so this review gets one extra star beyond what I wanted to originally rate it. The items I wanted to get were overpriced, so I went to the store across the street with the yellow tag and got a better deal.

I roamed forever trying to find what I needed. In the process I saw how filthy the aisles are! The irony of a filthy and disorganized office supply store can’t be overlooked! No one asked me if I needed assistance. The cashier was nice though… there is ONE good thing. She added 1 star to the 1 I should have given.

If anyone remembers the skit on Dave Chappelle called «Pop Copy» — this place is it. THIS IS NOT A COMPLIMENT.
I have visited this store twice in 30 days and let me tell you — every single employee should be fired. In fact, they should be embarrassed. Their lack of care and concern for employees is shocking.
The first time my Husband and I visited the store, we needed to buy three binders. No big deal — a $ 15 purchase. We waited, and waited and waited to have someone ring us up. We were next in line and another gal was working on a return that seemed like the building of Noah’s ark. The Manager had asked another employee to help us and the response was «I am stocking.» Really? Because copy paper and pens are WAY MORE IMPORTANT THAN US. Finally, after two or three minutes the Manager acquiesced and helped us.
Fast forward to yesterday: We needed ink for the printer. No one says hello, ever. The shelves for the printer ink are disheveled and not a lot of choices. We went up to the customer service desk and asked for a price. The gal (again not a hello at all) took it out of his hands to check it… not even looking up at us at all. We finally decided on a ink and got in line. Gal said, can help you over here (sounding like she was getting her teeth drilled by the dentist) — and when the transaction was done, never said thanks etc.
Here is the deal — I may start just ordering my office needs online through Amazon because clearly my visiting your store and paying for product so you can keep your job is not a big thing.
GET IT TOGETHER.
Oh and I filled out a customer complaint on your corporate website.

People were totally right. I figured a staples is a staples, but the pickings were slim. I should give them the benefit of the doubt that they must have had a rush of people raid their shelves, but for some reason i doubt it. I went it to get a simple notebook, some graph paper and a couple of other items and left empty handed. I should have taken photos but the majority of the notebooks they had on the shelves were bent or damaged in some way and they literally only had three grapher paper notebooks. Thats it. You can tell when you walk in the door that they have limited inventory, it just looks empty. Maybe its the layout. Also, while i don’t like to be bothered too much by staff asking to assist me, i literally had no one come up to me to see if i needed any help, when I obviously looked lost and confused. Wasn’t worth my time. Go up a few blocks to better office supply stores.

I stopped in there a few days ago and had a wonderful experience. Everyone was pleasant and helpful. I did most of my business as the Copy center and Ronnie was absolutely wonderful. He took time to understand the problem I had been having at other establishments and helped me satisfactorily resolve them. He was swamped the whole time but took the time to make sure we all knew that he would be helped and multi-​tasked as much as possible while waiting for things to print, fax, esc. Thank you Ronnie for giving me such a great experience and saving my project just in time for the big presentation! You deserve a promotion and raise. Wish all the copy center staff were as well trained as him.

I’m not planning to go back. They sold me a used laptop as brand new. I didn’t notice until I opened the box a week later. Not cool!

My mind was just blown. Faxing my resume and application just cost me $ 23. Sending 19 pages through a fax line just cost me $ 23. I believe a fax line is $ 7/​month, how in the world do you justify 1.25/page when you’ve not supplied paper or ink? That made me sick. My fault for not opening my eyes to the prices until I was halfway through the fax, I just assumed it couldn’t be more than 0.15/pg boy was I wrong. Oh and now it’s 0.59 to print 1 black and white pg, and .99 for color. Not for me though, cause I’ll never stop in here again.

they are awesome. I refuse to go to any other staples or any other store of the like, the staff is so friendly and the service I get from them is impeccable. I’ve since moved to the Arden area but I will drive from across town to go to this one specifically. they are so worth it.

I stopped in this location rather than my usually Roseville stop. Used the copy & print service and was shocked by the lack of care and consideration as well as the customer service.
Walked in (not greeted), and headed over to the copy and print center. There was a lady waiting in line as well as a business client at the front counter. They staff member didnt look up once and the lady in front of me looked pissed since the moment I arrived. Waiting, waiting, waiting – 15 minutes later still no acknowledgment. Finally! Someone came behind the counter, surely to start helping with the now growing line. NOPE, she answered the staffs question and moved on. Two people who worked there… walked, heads down… no helping attitude at all.
Finally, I asked «Look, cant I just grab my stuff & Go?»
Geez, Please avoid this store like the plague— I am sure there is another place to waste 20 minutes of your time.

What ever happened to customer service?! Every time I’ve been in here, I haven’t been able to find anyone to help me. Today I came in for a computer chair and after three different employees walked by me without asking if I needed help, I decided to go up to the front and ask for someone to help me. She tried calling for help but her employees were playing on the phone instead of answering her question. Finally she got a hold of someone and told them to meet me in furniture. After waiting for a total of 35 minutes for help, they send the grumpiest human being alive to help me. It was obvious that she was irritated that I needed help. After I make this purchase, I will not return here again.

I love this place. The manager Linda, helped me get a printer at cost for my foundation. She got me a printer that was a demo but new. She saved me ½ price.
Then the computer techie fixed my computer for free when it just needed a little bit of tweekeing. They are wonderful here at this location!!!