T-Mobile

Dont fucking come here. Unless you want a horrible experience. I work at tmobile myself and this store is just embarrassing. Texting on their phones while talking to you. Told me false information and lies. I witnessed them tell a customer they were giving them accessories for free but i asked the customer to look at their receipt turns out they just put it all on their account NOT free. Ridiculous. Don’t come here drive the extra 5 min and go somewhere else.

People here don’t know what they are doing. Told me I am not able to make any changes until I have the primary account holders ID. Drove 7 miles got her ID, the same kid told me, ah, sorry my bad. You actually have to have her here to do the job. She was sitting with her 2 month old son so no I couldn’t drag her. But thanks for wasting my gas and time. :/

First I want to thank Cara for everything! Yesterday August 1^st, I came in just wondering how much it would be to upgrade my iPhone 6 to the 6 plus. She gave me a great bundle deal and I was excited to not only get the 6 plus but along with a phone case screen cover and some wireless studio beat headphones! Unfortunately the system was just not working, but she did not let that stop her. She was doing everything in her power to ensure that I receive the bundle deal. After some time her and I agreed it was best to wait till tomorrow and come back for the deal and that hopefully the system would be up and working.
Today I came in and while even though Cara was busy helping another client, Joseph helped me out. He remembered me and more importantly they went straight to the bundle deal. Everything was waiting for me and we had a successful deal today!
I love my new 6 plus and the case I got for it. Along with the wireless studio beats! Which are awesome by the way! All in all I just want to thank Cara so much for all she did and kept her promise! And Joseph thanks for greeting me today and helping me right away. Double thumbs up for the both of you!

I have been looking for great single line plans and decided to look at this T-​Mobile location. I actually was not planning to buy today, but that all changed when I was taken through thoroughly all of the details that would be included with the plan. The gentleman that helped me through the process was outstanding and very patient with me the whole time. As a previous Verizon customer, it’s a steal for what they give you on their rate! I look forward to doing future business with T-​Mobile.

I love T-​mobile and been a client of theirs for years but stay far, far, away from this location. The workers here do not care about their customers and are just looking to boost their sales. They will lie to you and it will be too late to fix everything when random fees pop up on your phone bills. Again, Im satisfied with T-​Mobile just not this location.
update: Went to go revisit this location and spoke with representative named Jarrod. We are in the process of getting rid of the fees. The employee who had handled my transactions before had been relieved months before. I am guessing it wasn’t his first mishandled transaction. Will wait to see the billing before any more updates.

I’m not a tmobile customer, nor have I even been in a store, so this post is not about the service. However, today I was sitting next to the entrance of the store waiting for a kiosk to fix my phone screen, when I started to hear shouting. The manager of the store was SCREAMING at his employee so loud that people outside the store could hear from many doors down. The manager proceeded to walk into the back and the employee continued to do his job, surprisingly. I’m surprised he didn’t quit. No person should be treated the way this manager treated his employee. Hopefully some big guy up top reads this and speaks with this manager, and reprimands him. If they treated their employees this way, what’s going to stop them from treating their customers this way?

My wife got a new phone and needed a nano SIM. We then went to the mall and a shady store called CellAT offered us to cut the tmobile sim into a nano sim for 5 $.The dork cut the SIM the wrong way and it wouldn’t work. We then walked into this Tmobile store thinking aww i ve to spend another 15 $ to get a new sim but the gentleman heard our story and got us a new SIM waived the 15 $ fee and also threw in a bluetooth speaker .Our phone had a new SIM and we were on our way. Happy with the customer service!

For the past 3 years/​as far back as i can remember i can’t get signal inside my house. Its like a nuclear bunker or something, i step outside and its peechy keen. I step back inside and i may as well have stepped off the face off the earth. If Osama had rented out my place, that prune might still have been alive, cause you can’t track anything in my house let alone get phone signal. So i called up Tmobile customer service again for the 12^th time, and the homegirl over the phone tells me bout some mobile hotspot.
Im like dafaq? Where this be at for the past 3 years. So i promptly hop on my fixed gear bicycle and ride 3 blocks to get my mobile hot spot. So i get there and im like
«sup»
Tmobile dude: «sup»
Me: «i need the hot spot b»
Him: «k i need $ 20 and your signature right here»
Me: «k fasho»
Him: «oh wait i can’t give it to you»
Me: «dafaq why?»
Him: «cause no»
Me: «-_​-​»
So im bouts ta wreck this cheeky phuckboi, but then i remember the other tmobile in the mall. So i pedal my ass back to the house (took forever cause i was mad and jumped off the curb which blew the tire and bent the rim) i finally get home, get in my car and drive to the mall.
I get to Tmobile, and everyone straight ignores me except for some brah named Hunter. This brah was no ordinary brah. I swear if i took a pic of him and instagramed it, «Alex from Target» would have been done with. «Hunter from Tmobile» would have been all the buzz.
Me: «i need a hotspot»
Him: «Cool i need your id, and ill waive the deposit for you»
Me: «Is this real life?»
Him: «Yes»
Me: «ok»
Him: (explains some paperwork) «sign here»
Me: «ok»
Him: (hands me bag) «You have a good day sir»
Me: «can i get a kis– i mean reciept»
Him: «Paper work is in the bag sir»
Me:“Thanks beautif– I mean Hunter“
Him: «Your welcome, enjoy the rest of your day»

This t-​mobile store is probably the worse in customer service. I stood waiting to at least be acknowledged for 15 minutes, and it wasn’t until my wife came in and asked why I was still waiting, and I said, «I haven’t even been spoken to yet» when they finally acknowledged me.
Then after that, I still waited for another 20 minutes to be taken care of just to drop off a t-​mobile test drive device. So, I approached the girl and asked do you know how I can just drop off this phone, and what does she say, «oh I don’t know how to do that.» Then ignored me. So I just said okay I will just go to some other store.
So if I could leave a 0 for a star, I would. Don’t go to this t-​mobile store. So to the one in folsom on E bidwell, they will be able to help you with all your needs.

I love t-​mobile so much more than AT&T. So, I dropped my phone in the toilet and decided to come to this store. I hate not having a contract, NOT!!! Who knew paying full-​price for a phone was so easy. Hunter helped me out & he was super patient with me and explained everything thoroughly while gladly answering all of my questions. So, I decided to get the iPhone 5S, right before the 6 is going to come out. No worries though, with JUMP for only $ 10 a month, you can upgrade to a new phone after paying off half of the first phone you bought. Make sure it’s still in great condition when you turn it in. Best part is, I only had to pay for tax and they put me at a $ 27 minimum per month. I left the store with a $ 650 iPhone for $ 90. Don’t forget, your credit has a lot to do with it. It was so convenient. His supervisor put on the screen protector for me. Literally took me 45 minutes to get my new phone & go home.

Don’t waste ur money on extra insurance. I had to pay a processing fee still on top of monthly payment to get a replacement phone and then had to wait for them to mail me a replacement phone… which the guy at this stow tools me I would get it next day on a Saturday but actually no it wasn’t till Monday afternoon… when they sale u the insurance they make u think it will get replaced right away but it comes from an out of state place… not California based. Changing carrier’s now… straight talk u can use any body’s phone that uses a SIM card. it uses Verizon ‘s towers to connect way cheaper too.

I really like this tmobile store, they help a lot.. I came here to get my galaxy s4 and they were really helpful. I liked the way they explained everything to me that I send my sister to get here phone also here nd my friend nd her husband! And so far every single person has been happy.. I give them 5 stars bcuz wen my phone broke I got one ship to me the very next day:)) nd all I had 2 do was stick my smcard in nd it was ready 2 use. they are very good nd helpful plus they work with you on your plan without ripping you off like other stores. I defanaly will keep goin back and will still keep telling ppl 2 come here nd start your new plan with them. So far no complaints:) keep it up guys!

Absolutely STAY AWAY from this store. Very unprofessional staff, terrible service. i made the mistake of buying two new phones 3 months ago, and have had nothing but issues. The employees are rude, pushy, and lied to me several times. My brand new LG phone has never worked right, they DONT care, instead i got charged for a replacement phone without MY permission and shipping, when all i asked for was a new battery. They flat out lied and said theres nothing they can do about bad battery (tmobile offers 90 day wrrnty on batt) and even though i pay for insurance it was like pulling teeth to get replacement. (Free)
The employees hound you at the door for your business and ONLY care about closing you and making a sale like a third world used car lot. Last time i was there about another problem with my phone, the male employee offered no help except for a free hotspot tether feature per line. Turns out it WASNT free, he lied to give himself a sale and bonus and screwed me over later with a 168.00 bill. Really shady pushy loser employees
Ive gone to madison/​date and city of folsom T-​Mobile stores, and theyve been outstanding, professional and not pushy.

As of 10÷7÷13, my new Galaxy 3, which is 11 months old, went on the fritz. It is under warranty, so I get a new REFURBISHED phone that I have to pay the shipping and handling on. I was promised a 24 hour turn around, but 4 days later, my phone is finally scheduled to arrive… when it arrived, it also broke within 12 hours.
Back to the store I went, 4 days later, replacement phone finally shipped. I spent 2 hours on the phone with them and still got no where, but lots of «I’m sorry».
Sounds like this is not just a lack of customer service in store, but also at the corporate level. Clearly they have no concern for their customers.

Terrible service. They have owed my disabled son a refund. Finally received 80.00 after 6 months they still owe him 5.00 it is not the amount it is the principal of it. Going by there again and I can bet he still will not get it

This locations staff and customer service is so bad im writing a review. I was helped by a young girl blamed Roxie who was not knowledgeable nor willing to help with the problem i was having. the manager wasn’t willing to take the time to assist her with the questions i presented. I strongly suggest going to the one located at 3980 Douglas blvd. They treated me with respect and solved a very simple problem i was having. Its sad the Sunrise Mall location is allowed to represent this company. If i were the district manage, i would evaluate the staff and the way customer service is provided at this location.