T-Mobile

**Do not use this location! They will charge you for things you have no idea about. I asked to get a hold of the District Manager and the «store manager» would not give a phone number. The store manager said she would have the District Manager call me and I still have not heard back. ** I have filed disputes and complaints in hopes that this will not happen to any other customers!

The lady manager there for sure lacks customer service skill and professionalism. It’s almost seems like she was yelling at the other girl who was trying to help me out with a new cell phone plan whenever she’s trying to ask her questions with so much attitude. Don’t be rude to your coworkers Infront of customers… it’s just very unprofessional. Anyway, the girl that helped me out, I forgot her name but it started with a K, she was very nice and helpful.

I LOVE this location! What I don’t like is the Android update to my LG phone! It messed everything up! The icons look washed out and my phone is slow! My daughter called T-​Mobile about it and was told the update was not made for this phone, not enough memory! So why is it put on a phone that doesn’t support it? So now we have to upgrade to get the speed we had before! Stupid!

NEVER AGAIN!!! Normally I go to the store at Sierra College and Douglas but was close so went in to do a jump. There were issues that were my problem with the jump but after getting that resolved the manager (don’t remember her name) was much more concerned about what she had going on her personal phone than helping me with mine. I love TMobile and the service is fantastic at the Roseville store but not this one. In the future I will drive the extra couple of miles.

It’s nothing personal with this store. But other than the Better Business Bureau’s website there are no means to warn people of the faulty products that T-​Mobile sells their consumers. I have had to exchange my phone 3 times and battery once and still have major phone issues. I believe it’s a ploy to get people to upgrade from one phone to another. All i wanted was what was fair, a phone that worked. Instead I’ve now received 4 phones that do not work or work half the time. I paid about $ 600 for this phone. I will never buy anything through T-​Mobile Again. Everyone be warned!

This is THEE Greatest crew ever!!! The Manager was Smart, looked out for my best interest and even told a T-​moble rep on the phone (who was being rude) To stop being rude!!! I love it she even took care of buying sprint out for me. That girl knew her t-​mobile stuff inside and out!!! She took charge took care of me in a professional polite manner i was very Empressed! Cant begin to spell her name but small hispanic woman with a blonde bun and lots of spunk!!! I will be back there if need be and I highly recommend this store. The whole staff was friendly from the manager to the trainee T-​mobile this is your top store raises for everyone!!!

Cameron w. help me me out with my phone couldn’t figure out the problem with my blue tooth. great sevice really happy with the help from Cameron w

This is by far the best phone buying experience ive ever had! Jerrod made the whole experience fun. He was very knowledgable and helped me switch from iphone to android. I highly recommend this store if you want to switch to t-​mobile!

so I have been in there a few times now sice I have bot my cell I am so happy iv switched from Metro to Tmobile im so thank full a big thanks gos out to Nathan Parks you have been such a big help and so kind also you always take the time to show me not once not twice but untell I get it how to do stuff on my phone your so kind and I thank you you all are so nice and I am so blessed to of met everyone there. Im telling all my friends to so thank you and I feel everyone there needs a big huge Christmas bonus check !!!

I’m a commission salesperson by profession so I understand what I’m getting into when I’m put in a purchasing situation with salespeople. Ie. The tactics, the verbage, etc. We went to this location twice because my husband and I were looking to switch from Verizon to T-​Mobile. We came back in after working with Jarrod the first time who was nice but seemed to have little knowledge of the products they sold. Today we worked with Martez who was very nice but also seemed to know very little about the products, plants etc. Nathan, the manager chimed in. He tried the whole «I’m going to be real with you» approach and it didn’t work. They told us we didn’t have to make a deposit because of my husband’s credit but we DID have to make a $ 700 down payment. WHAT?! he tried to «sweeten the deal» by offering discounted accessories. No thanks. They would never directly answer my questions about price, knew very little about their phones and seemed to care more about my money than making us happy. Verizon offered us enough to stay, that’s what we will do.

Had a great experience. David was able to address every question I had including my contract break down. He wrote everything out for me including all the details and pricing regarding my monthly statements. Now I feel much more comfortable with my decision to stay with T-​Mobile. Superior customer service.
Thank you again David and sorry for calling you Brian :)

Controlling, manipulative, misleading, and deceitful salesmen. That is what this store is about. I was helped by Nathan Parks, the Store Manager, who rather than listen to me, used cunning sales tactics to control and direct the conversation to tell me what I needed, which in his view was a $ 650 phone and a $ 70 plan. I repeatedly tried to inquire about other less expensive options, but he didn’t give me any. His goal was to SELL me the MOST. He repeatedly tried to present as though he was my friend and save me money, even suggesting at one time he was giving me $ 450 today. His fast talk and cunning hard sales tactics were about deception and getting a large sale. He portrayed to be puzzled as to why I wouldn’t buy, but rather than listen, he quoted me on an even more expensive plan, which was twice as much, and then returned to trying to close the deal. I DO NOT DO BUSINESS WITH DECEITFUL AND CUNNING SALESMEN. Avoid this store like the plague.

I just mad the switch from AT&T to T-​Mobile because of $$. The guy in the shop Jesus M. Was great. He spent 2+ hr with us answering questions about service and helping us figure out the right plan for us. I gave them for stars because we did not check my phone in store to make sure all my pictures transferred, and other data. This was concerning because at first I was not able to assess my pictures or camera at all. I messed with settings until I was so frustrated I tuned the phone on and off. My pictures finally appeared but some of my notes are missing.

This place is the worst tmobile store! All the guys working here try their best to get as much money from you as they can! I went here to get my phone with my boyfriend nd instead of them helping you they try to ripe you off alot more, it is not worth it. Tmobile inside the mall is way better nd the guys there will give you good cheaper deals! Why spend more for the same thing! ! Unless you don’t care about a good phone and about spending more then you should.. I will not go here unless Im pay my bill:)

Superior service!!! Nathan, the lead service agent went out of his way to help me. My first smartphone and loaded all my contacts from my dumb phone and loaded gmail. Very helpful. Thank you!
So happy to leave Verizon with their atrocious pricing and ho hum service.

Awesome staff!!! They really went out their way to help me fix my bill.