Thomas Tech Repair

Unprofessional service. I went in to have a portable MP3 player fixed. The place was pretty messy with no décor on the walls and electronic components all over the counter, but the guy seemed nice so I proceeded. Pretty much, the unit needed to be soldered and the guy said he would do it for $ 50 bucks. Ok, cool a decent deal. I didn’t hear from the guy for a week but i found out there was an error with the phone number he had so I called back and followed up. He said he hasn’t heard from me so he didn’t proceed which is also understandable. I told him I wouldn’t need it for 3 weeks and he said that it would be fine and he would get to it the following week. That weekend, he called me and said he had ‘a bigger project’ and he couldn’t fix it altogether. Don’t do business with someone and waste their time for a week and a half. If he was up front, it wouldn’t have minded, now I have to wait for another repair shop to open up because most likely he has a higher paying job? Be up front with people, it will get you further. Time is valuable and regardless of the cost, customer service is still a priority in my book. I wouldn’t recommend this business until this guy gets on his feet.

He fixed my PS3 the same day and my daughter was immediately back on COD online and I watching movies that night! Reasonable price! Thank you!
It had been perfect for over a year now!

Always be weary when taking your electronics to independent repair shops, and I believe this business is a perfect example of just that. After having my Xbox go from a simple over heating problem to the infamous RROD all whilst in his possession. Didnt even take the time to make sure it worked before he had me come pick it up on THREE separate occasions. And now even 3 months later I am being called to come and pick up «My Xbox» before he can legally keep it, according to the contract obligations, and obviously I’ve already picked mine up months ago. Sounds to me like not only is this an underdeveloped, under experienced technician, but does not uphold the proper skill set necessary for maintaining a decent business, let alone one that requires more then somebody with access to the proper tools and Google… AVOID.

On time delivery. Xbox 360 working again. Price seemed reasonable. I recommend this place.

Brought my PS3 here in January for the YLOD, it was fixed the same day. The employee said it was a little dusty inside, so I paid the $ 65 + $ 15 for them to clean the PS3 with a solution, $ 81 total. Fast forward to about a month later and my PS3 shows the same symptoms as before. I call Thomas Tech Repair and tell them that its the YLOD again, I was told to drop it off and that it would take them a few days to diagnose it because its a warranty issue at this point.
Three days later I get a phone call from Thomas Tech Repair saying that my PS3 «is toast», and that its unrepairable. I was told that the motherboard in my PS3 was rusted out. I asked if the rust was there one month ago and they said no. I asked about the possibility of a refund for the work done and was told no. I also let the employee know that I was unclear what I had paid for and what the warranty was for. I came by the next day to pick up my PS3 and asked to see the inside of the console, it took a couple of minutes and yes it was certainly rusted. I asked what specifically was done to the PS3 before and he informed of the process of cleaning it, using the thermal paste and if I paid the extra $ 15 they cleaned the inside with a solution (which I did pay the extra $ 15). I asked where on the PS3 he used the solution… all over the rusted area. I was told that there was no way the rust was from the solution used to clean the PS3. Despite the fact that the PS3 was 5 years old, performed fine up until January, then one month later it was rusted out. I told the employee that I wanted a refund, because it seemed that the rust was due to the solution used inside my PS3. I was told that wasn’t possible, and that it could be due to the PS3 being urinated on… that’s the best assessment I was given. Well I am 100% certain that isn’t the case.
Either my PS3 was rusted prior to me even bringing it here, or the solution used on the inside led to it rusting out and completely dying. I didn’t expect a new PS3, just my $ 81 back, I left with my broken PS3 — I got 5 years out of it so I’m not too upset, but I am upset with the service provided here.

Nice guy, helped me in a spot and after hours. The PS3 was dead, so be careful that the old PS3’s can never be fixed, you will pay for it, it will work for 2 days and die-​go out and buy a new one.

Took my PS3 here after it got the YLOD. Adam fixed it that same day so a few hours later i picked it up! Its under warranty for a year which is great!
Prices are pretty reasonable as well. Cheapest that i’ve seen.

Found this repair shop on Unilocal since it got good reviews/​ratings. I have had my PS3 repaired 3 other times at GameDay Resources, but figured the 4^th (and the last, since I am just going to replace this fat PS3) would be a charm.
$ 30 diagnostic fee + $ 35 repair, pretty standard for PS3 repairs at least here in Sacramento. I didn’t have to make an appointment, just drop it off and wait a few hours. I waited about 3 hourish and everything worked out great. My PS3 is in working order. I would have gone back to GameDay but wanted to give this place a try and get a 2^nd opinion. As I figured I will need to replace this PS3 since it has been repaired several times for YLOD.
Kudos and thank you for a good job on reviving this old PS3.
Also the store is in a strip mall behind the 7 – 11 since google maps don’t show you exactly where it is.

Couldn’t fix the problem still keeps the money. Brought in an Xbox 360 with an E74 error. The owner said he could fix it. Picked it up after the repair and it worked for less than 30 minutes. Called him immediately didn’t return my call. When I did get ahold of him. He said that he would refund 15 of my 35 dollars. I got some friendly advice. If you don’t know how to fix something don’t pretend you do. Got it repaired somewhere else. Which is what I should’ve done in the first place.

Really wanted to keep an open mind and give this experience the benefit of the doubt, but I was pretty disappointed. XBOX drive tray error issue, ended up paying $ 60 in March. I showed up to pick it up, and it was not ready as promised, but no phone call stating it wasn’t, to save me drive out there. Was told he took a laser from a PC and fixed it. It was noisy and not a good quality after that, but it played and my son toughed it out. In July, it just stopped working again. Was unable to fix, and only gave me $ 30 back. Made a ridiculous offer to keep the console and give it to an ewaste recycler if I didn’t want to pick it up. Didn’t really feel like donating to throw away an otherwise functioning XBOX so I picked it up and just bought another. Maybe it was just an isolated incident, but understandably I wasn’t happy.

A little over a month ago, I took in my PS3 to have the YLoD fixed. My PS3 is one of the older 80GB’s, so I definitely want to keep it running as long as possible. I spoke with Adam, and he said for $ 80 he could repair and clean up my system. Sounded GREAT!
At first, everything was smooth. He repaired my system in about 2 hours, and showed me that it was in working order once I picked it up. Pretty simple and to the point. One thing that kinda put me off was that there was no paper trail. No receipt, or anything to prove I even went to him to get it fixed. Apparently, Thomas doesn’t own the company, anymore, so I don’t even know if the warranty advertised on the site still stands, since Adam didn’t mention it, either.
Now, not even a full month after getting my console fixed, it yellow-​lights, again. I would take it back to him to see if he would repair it, but what’s the point? If paying $ 80 to get it repaired and cleaned didn’t last, why try bitching to get it fixed for free, just for it to bust down again after a month?
I’ve definitely learned my lesson with this experience.

I blew out the laser in my fat PS3 and wanted to find a faster and cheaper way to repair it than by having to send it to Sony for a minimum of $ 150 and having to wait weeks-​if not months-​to get it back. I stumbled upon Thomas Tech Repair through Unilocal and I called them up and spoke to Adam.
I dropped it off at 12:30 and he called me to tell me it was all fixed at 4:30! Same day service.
I won’t hesitate to recommend Thomas Tech Repair to my friends!

1 hour turn around… Wow. For a hundred bucks I have my PS3 back in working order in an hour. Can’t beat that.
When the laser went out I was half afraid that I would have to send it out to Sony and cool my heels for a week or two (and send them $ 150 to get someone elses broken refurb that I would have to reload from scratch.

My PS3 is still working after the man on Craigslist fixed it not Thomas Tech!
Thomas Tech: 0 stars if I could
Man on Craiglist: 5 stars!

I had a YLOD issue with an early generation PS3 console. Dreading the prospect of returning the console to Sony for repair and at least $ 150, I attempted to find a shop locally to repair the console, discovering Thomas Tech Repair.
I was immediately impressed with the transparency of staff. Diagnosis of the problem was explained in layman terms. The pros and the cons for investing in repair were thoroughly explained. Michael, one of the repair staff, really enjoys what he does and it shows with customers. He asked to keep my console for nearly the entire business day in return for a thorough repair job. For $ 80 invested, I felt that I received honesty, fair dealing and my console functioning again.
Again, I would like to repeat my satisfaction with the great information and advice to make an informed decision. If you live in Sacramento, visit this location for game console problems. Worth it.

I successfully RROD’d both of my XBOXs in the same day and took them both over the next morning around noon. Both XBOXs were working perfectly by 3pm and for $ 80 total. The service was very good and I would go back to them for any console repairs in the future. I am very satisfied. Highly recommended!
They charge a diagnostic fee which goes toward the repair cost which is good.

Since backwards compatible PS3s are no longer freshly available out of the box, I bought one for my bf for Christmas on eBay. Little did I know, one of the laser readers had gone out when it was shipped to me. Faced with the alternative for sending it back to the seller so they could ship to their repair person and then send it back to me or taking it somewhere in town, I chose the latter.
Quite a drive from Antelope, my boyfriend and I tearfully presented our PS3 to Thomas and (I’m so sorry, I can’t remember your name, I think it was…) Cory. Thomas immediately identified it was going to be the laser reader and it’d take about an hour to fix. It ended up taking four days, since the last laser reader they had was faulty and a new shipment was coming in.
Yesterday, we joyfully picked up our PS3 after we got a phone call saying it was ready for pick up. Altogether it was 90 $; but it worked great. Cory plugged it in and ran a DVD and PS2 game to show how well it was running and we were off.
The only downside is the horrible place where it is located. It took a few passes to find exactly where they were located (opposite side of the same building as ASAP Printing).
Although it’s terrible driving from Antelope to Orangevale, I’d definitely come back if necessary.

I discovered Thomas Tech Repair after perusing Craigslist for Playstation 3 repairs after my unit got the Yellow Lights of Death. Since my console was a launch unit and well out of warranty, going with Sony to repair it for $ 150 didn’t seem like the most economical decision. Of the multiple ads I found, this is the only one that caught my eye, as they had a storefront, website, and phone number. While there were some lower prices, I was wary since I’d be out of luck if the unit died again a few days or weeks after the repair. I gave Thomas Tech Repair a call and I made an appointment for the following day. The guy on the other side of the line said the repair would take about half an hour to an hour, and that I could either drop it off and come back, or wait while it was being repaired.
When I actually went there to drop off my machine, I was a bit skeptical because of the generic building that approached me, but once I entered the store, it seemed like it was run by video game enthusiasts. From the looks of it, the owner might be a video game collector as there is a number of retro consoles in the front of the store, Atari cartridge boxes, a Ms. Pacman machine, as well as a 52 inch HDTV in the front room.
The establishment isn’t large. It only consists of a front room with a few chairs, the video game display, and what seems like a work room in the back. I was greeted by two very polite young men who were friendly and helpful in answering my questions and letting me know their protocol for their service. I sat around in the lobby and waited about 30 minutes before I saw one of the employees come around with a Playstation 3 which he then hooked up into the large display. Huzzah! My console worked again!
The repair came out to $ 65. They charged $ 30 upfront for a diagnostic fee. I wasn’t surprised that it was cash only, but since it was an integer dollar amount it wasn’t a big deal. Additionally, they offered a 90 day warranty, where if issues arose again, they’d repair it once free of charge!
While perusing Youtube videos about the fix made it seem like it wouldn’t have been difficult for someone who could follow a video guide and was handy with a computer screwdriver kit, but I felt a lot better about letting Thomas Tech Repair do it. According to the repair guy, he’s been fixing them for about 6 months and can do the take apart in 20 minutes. That’s quite impressive!

The one time I used Thomas Video Games was last year before they had an actual office. Anyway, of course like anyone else I was a little bit nervous of driving somewhere and dropping off my console, but once I arrived, I signed a contract with both signatures, and I saw a bunch of other people showing up with consoles so it put me at ease.
Turn around time was quick, and the price was pretty much what was advertised.
Great job! Highly recommended!

First things first– Their ad on craigslist is $ 40.00-$ 50.00– fair enough. They also charge a $ 20.00 diagnostic fee, which actually applies to the repair charge, so thats good. They give you a 7 day warrantee– also good.
What I dislike:
A) Though they advertise $ 40-​$ 50 dollars, I almost guarantee you that you will never get the lower part of that rate, it’ll likely always cost at least $ 50.
B) Appointments REQUIRED for dropoff AND pickup– which I don’t understand. I can understand an appointment for same day/​same time service, but for drop-​off all they have you do is fill out basic paperwork and give the $ 20 over. For pickup– an appointment is too much of a hassle.
Nonetheless– still better than having to buy a whole new xbox/​ps3