Closet World

Run Away from this company! Truly cheap material, horrible service and follow through. We could not be more disappointed in their service. The installation was pushed back several times on their end. When they showed up, they didn’t have the correct measurements. They subsequently confirmed follow up installation times with us, and never showed up! When we called to ask what had happened, they were irritated why we are calling! To find out, they forgot to come to our house. Then when they finished the installation, the cabinets have been misaligned. When we asked them to evaluate it, they blamed it on the walls! This company is a disaster! The only thing worst than their quality, is their extremely poor and rude customer care.

Very bad customer services and very late to get an answer to fixed problems… I made 7 phone calls to received the worst services to fixed my problems

I had to wait a month to be told it would be another week when they could come out. The installer even mentioned they over book all their jobs and never finish as scheduled. After 5 call outs to finish the job, I’m still lacking the trim they left but didn’t install. The «counter tops» of the low boxes they installed for shoes and shirts were left unfinished. The vertical partition/​side walls shows the pressed wood that is sandwich between the melamine which looks awful with out a top added on top. They came out and put a counter top in one closet but failed to add to the other smaller closet.
After attempting to reach management/​Albert for resolution he stopped returning my calls. I would never recommend this branch of the company to this job. I believe they are out of City of Industry.

DO NOT WASTE YOUR VALUABLE TIME OR HARD ERANED MONEY ON THESE JOKERS!
1. Initial meeting with «designer» took over 2 ½ hours.
2. «designer» had to resend the contract 4 times before the job could get started because her measurements were off to their factory standards, resulting in smaller not work draws and doors that didn’t close. They only had to come back 3 times to fix it!!!
3. «scheduled» delivery time was off by four hours. Driver was missing several components.
4. When forced to call their «customer service» line, the operator will either transfer you to someone that still won’t know how to respond or lie to you and tell you they are having «management» look into it.
Look, this was nothing but a major let down. I take responsibility for trying to take a cheaper way out of building a nice closet for our home that we deserved. I should have saved up some more money and gone with a real cabinet maker instead of being baited in by their B.S. advertisement. Take my word for it, they SUCK!!!

I have had the WORST experience with closet world. I was supposed to have my closets installed yesterday (after waiting a MONTH) and was quoted a time window from 3−5pm. At 4pm I had not received a call so I called them and was told someone would call me back. By 4:50pm I had still not received a call so I called them only to find that the installer would get there by 5:30pm. Now mind you we have not moved into the place yet so had been waiting since 3 for a call so we could open the door and have the closet installed. By 5:30 the installer came and we were quoted to have the closets finished in 2 hours (Albert the manager also guaranteed this) since they had brought a second installer to help. By 8:20pm they were still cutting rods and by then our neighbors had come out to see what was going on (we live in a townhouse). We had to stop installation because at this point it was getting late into the night and people would soon be heading to bed. So we did not have our closets finished– rods still undone. They also did not bring the fillers for the closet sides and damaged one of the panels while trying to install it. I called back today to see what was going on and what they could do– spoke to Albert and Robert who really didn’t seem to care about the situation or the actual inconvenience it has caused my husband and I. Seriously the worst customer service. They do not try and make the situation or the customer happy even when it is their mistakes. I am so unhappy with them and If I could go back in time I would definitely NOT go with closet world.

Horrible experience!
Closet designer (sales woman) measured my closet and got quote, but many things are different from what she told me. At first, she measured totally wrong (more than 5 inches differences). Secondly, she said two installation persons will come, but only one person came. Third, she said that installation person will use cover to keep clean in stairs and room, but did not use cover in stairs. Fourth, installation guy showed attitude, thus I called sales woman, but she did not answer the day, and two days later said send email about complain. What customer service department do for this? Last horrible experience was refund process. Due to wrong measurement, I supposed to get refund 52 $, and I called them 5 times, and left message, and sent email. Guess what! Its been two months, and I did not get refund yet. They never called me back. Horrible costumer service.
I strongly want to give you advice «DO NOT USE THIS COMPANY!!!»

Cheap material and worst customer service. Will never use them again.

Do not know which showroom the agent belonged to but when we called Closet World with our request, they sent an agent and he took care of everything. They did walk in closet and the garage for our new house in La Verne. The closets came out BEAUTIFUL! We got lot of compliments! We would definitely go with them when we plan to get organizers in our other rooms. Also, the installation was complete in 3 hours as promised and installation team arrived on time as said and are very proffessional. Very good customer service and we are glad we did business with them. I would definitely recommend Closet World to everybody!

After shopping several closet companies to improve the space and functionality of our master bedroom closet in our new home, we chose Closet World.
Their very experienced and knowledgeable designer spent some time with us discussing our needs and preferences and then did a layout right on the spot.
It was just what we were looking for. She gave us a list of options and upgrades, we made our selection and then discussed cost for each.
We were pleasantly surprised, especially since the wall units are floor supported adding increased stability and strength.
The designer told us that installation was 3 weeks out, which didn’t work for us at all.
We explained that if it didn’t happen within the next 10 days, we would not be available for the install. She called management, got approval for a speedy install and our closets were done yesterday.
The installer ripped out our old shelving and installed our new closet in a matter of hours. Neat and clean.
We love the added space and the color we chose really looks great. We took the closet door off for added space usage so it really had to look good.
Thanks Closet World, great job!
Paul A.