Haddick’s Towing

Santos was great! I called AAA and Santos helped us with our car, he was very helpful and friendly.

So my car was towed here after an accident. My car was totaled. I loved the fact that they didn’t charge me to pick my stuff up and made it so easy to get my stuff. What I was not happy about is that my my iPhone, 1tb hard drive, laptop and wallet that was all in one bag was missing. And the only thing they had to say was that the officer didn’t log it into the paperwork. I had over 40 items that I have inventoried in my car when I crash. I call the PD and they also don’t have my bag loges as evidence from my car accident .
Now I’m faced with finding out how many of there employees had access to my vehicle. That could have taken my laptop bag. And or accusing the police officer that gave them the item log of taking my laptop bag .
I’ll post on here again what was the end result
Just so everyone is aware I’m a radio deejay with strong ties to news media. I might just make more money off this story than I first intended.,.
After all the drama they really didn’t go above and beyond for me thank you guys

DO NOT use this place for any of their services. I had a flat tire and was stuck at the train station. I called AAA and they sent this sorry place. What was supposed to be a 15 min arrival time ended up being almost 2 hours! AAA dispatch kept telling me that this tow company said their status was ⁵⁄₁₀ mins…1 hour later… nothing! Naturally, I was pissed! I was cold, tired and in a park parking lot alone. So when the driver finally arrived, needless to say I was upset. I voiced that and the driver was extremely rude! Threaten to NOT fix my tire. unless I «fixed my attitude». He ended up getting back in his truck and taking off. No tire fixed and he left me there… a woman in a parking lot with a flat. I called Haddicks to complain and Joseph was extremely rude and hung up on me. twice! I caution you to never ever use this company. I wasted two hours waiting on them and was left with my tire still flat.

I am just an extremely frustrated and disappointed customer after trying to work with them over a span of 3 months. Horrible communication, rude employees and please be cautious: THEY WILL TRY TO TAKE ADVANTAGE OF YOU.
This place is absolutely horrible, the worst towing experience I ever had. I would advise against anyone doing any business here. Seriously. Please, run away, find another shop and never look back. This place will screw you over, and some of their employees are even actively seeking ways to do so.
The dispatcher was extremely rude over the phone. He first claimed they won’t do business over the weekend which was a lie, as it’s written on their website and front gate. Then he tried to trick me stating they only accept payment in full cash. Lie again; they do accept cards. Then he proceeded to hang up on me twice, right after yelling in the phone loudly with extremely impolite phrases like «I don’t do business with you» and «you are out of luck sucker». Wow, talking about stellar customer service. How such rude individual is still in the industry is absolutely beyond me.
Their payment policy is ridiculous too: they only accept cash, or a debit /​credit card under the car owner’s name. Well, fxxk me for bringing relatives and friends over to help me pay my already ridiculous towing bill, right?
The overweight lady at the front desk was also very unfriendly. She looked like she hated her daily work and couldn’t care less about you and your vehicle in their shop. We ended up calling another towing guy over to transport our car away from this hell hole. Our towing guy, Robert, sympathized with us as he had previous customers from this place with negative experiences.
I agree with another reviewer, this place is an absolute scam. Worst towing service ever. Please avoid dealing with this business for your own sake.

The auto shop was amazing! The staff were extremely nice and helpful. I received updates about my car’s repair twice a week. They also answered any questions I had regarding the repair as well as my insurance company. The work on my car looks great and brand new!

The dispatcher was not very customer service oriented. .I mean he joked around about charging me for another day of impound fees. that wasn’t professional at all. .then wen it came time for the other members of their staff to take me to where my vehicle was being held in their impound yard… they didn’t allow me to go with them. to me it looks kinda suspicious as if they were going thru the vehicle to find anything that they could’ve wanted. .otherwise why can’t i go back there unless thry are hiding something… to sum it up these guys down at Haddicks didnt
made me feel comfortable or like I could trust any of them

Professional service with attention to detail. Dropping off our car for repair is stressful enough and Haddicks took care of everything. Don’t hesitate to call them for all your auto body needs

Great service! They were especially kind given that my car was beyond reparable. Would definitely recommend!

Cathy was very patient and helpful, she made the process of releasing the vehical very smooth.

The dispatcher was a tad rude and impatient. Seemed a little patronizing when he couldn’t figure out where I was. The driver who picked me up was very kind and gave me a tip to get my money back from my insurance.

They were very fast and very courteous, they helped me sort out everything within four or five days of my accident! They filed and worked with my car insurance within a timely manner where I didn’t really pay anything out of pocket. They even let me stop by in the middle of the week without an appointment or anything to just say goodbye to my car and gather my belongings. All I did was call before hand to let them know that I wanted to stop by. The workers there were superb and very friendly. :) The tow and the storage ended up around $ 450 for the days it was there before insurance totaled my car, not sure if that’s expensive or quite the affordable range… But I didn’t have to worry or break a sweat. ;) Everything here was well-​kept, clean, and very welcoming as well!

Good service staff and up to day notes of how your car is doing! Good detail work also!

I’ve always relied on others on Unilocal to guide me and felt it’s time for me to contribute. So here’s my two cents… Laurie, Ray, and the team at Fix/Haddick’s are the best. Whether it’s been due to an accident or I wanted something done to my car, for the past 18 years they have always done amazing work. The fact that it’s a family business that’s been around says something in my book. They have always gone above and beyond and my cars have always come out awesome.

This place is a total scam!!! Do not go here… Very bad!!!

Love Laurie! She is so sweet but is serious when getting down to business for her customers! Finished my auto body repairs 3 days before they said they had estimated and they did an amazing job. They texted me daily on the status of my vehicle and called me every Tuesday to verbally keep me updated as well! I felt appreciated and valued as a customer.