Kohl’s

I can’t say that much about Kohl’s because I rarely shop here. However, I did come here last year for Black Friday and the lines were pretty insane. I think it was all the food that got to my head. Not sure why I offered to come with my family. According to my mother-​in-​law, the line moved relatively fast and the staff was as friendly as they could be for working on a holiday.
Recently came here to pick up an online order at customer service. The wait was kind of ridiculous because there was only one person working. I could tell she was frustrated with the customer she was helping and was anxious with the ever-​growing line of customers waiting to be helped. I felt really bad for her! When it was my turn, she helped me but was on the phone at the same time talking to another customer. I can tell the staff is doing all they can, but they’re stretched with the limited amount of staff on hand. I hope management reads this and provide better staffing. Props to the customer service staff for handling some not so nice customers (obviously not me :))!

I brought my family here on Veterans Day since our family wanted to hang out around the Chino Hills area. My Google Maps lead me to the Kohl’s in the City of Industry instead of the one in Chino Hills and it turns out it was a blessing in disguise.
The lines for checkout were super long but they were fully stocked. Almost everything was on sale! Sadly I was holding everything in my hands so I couldn’t buy as much as I would’ve liked.
When it was my turn to check out, I was able to use my $ 15 off $ 50 coupon (that I received via email) and additional 30% off (that I received via mail) and that made the cost of the items I purchased already really cheap. What was even better was that, normally in order to use the Kohl’s percentage discount (aside from the Friends & Family) you have to use your Kohl’s Charge card, however this time they allowed me to use store credit and a gift card as well. I was amazed because I was finally able to use it, since I am always paying with my Kohl’s charge card. This definitely brightened my day.
Overall, I will definitely be returning! Unbeatable prices, great service, and a large variety of products, you definitely can’t go wrong with that. One thing for sure is that this time I will actually input this Kohl’s address and ask Google Maps to navigate me here!

I can always find good bargains there, but there aren’t enough shopping carts for shoppers to use. So I ended up buying less or I have to injure my arms carrying them. The management team should consider getting more carts, so your shoppers can make more purchases… especially during holiday seasons.

This place seems so uninteresting compared to the Kohl places that I’ve been to. It just seems really bland and boring to be honest. Most of the time they don’t really have the best selection of T-​Shirts or other clothing. The customer service here really needs improvement. Most of the time I can’t find someone to help me when I have a question about something. One of the best things about this place is that there is A LOT of parking, that’s about it. I’ve stopped coming to this Kohl’s because of crappy selection and horrible customer service. Though it’s a bit further away, I prefer to drive to the Fullerton one because that one is a great deal better!

Overpriced items which get discounted to normal price if you sign up for their rewards programs.

BUYERS BEWARE !
kohl’s is a scam operation, take a look at the prices overall.
items are marked up as much as 200% or 300% so that they can later put a 50% or 75% off sticker on it while never even discounting the item. anyone familiar with prices would see this while the others just get ripped off.
it is wrong to enable this behavior by shopping there even if you see legitimate deals.
is this legal— maybe not, is it ethical— no way. it is my understanding that california has laws that deal specifically with this issue.
anyone who doesn’t believe what i’m saying just needs to go there and look carefully at the prices and see for yourself.

Kohl’s always seems to miss something whenever I walk inside of it. I don’t mind coming here, I just don’t feel motivated to do so. Maybe it’s the way it looks on the inside, the colors, or the staff. There is no real excitement for me to buy anything. But when I do go there, I like the prices, and I buy some shirts and pants… and the reason I go here, is because it’s closer than the mall or a Target. But as usual, once I go in and buy something, I don’t come back until I really need to do so.

This kohls is usually a great experience but yesterday around 915pm I went to return and exchange some items and a young Hispanic/​white cashier with perfect English was being very helpful. I received merchandise credit for my returns, 3 cards, one of them she said had a zero balance after using it to make a purchase, I should’ve double checked the receipt because there was actually 9 bux and some cents and then when I purchased some items at the same time for another transaction I gave her 2 of my remaining merchandise credit cards hoping she’d use the lesser value but she returned one merchandise credit instead of two and didn’t return my 43 bux of merchandise credit. She swindled me. The store was closed and I went home to figure things out because i was tired and that’s when I looked up my balance on the card returned to me which was 7 bux. I’m very disappointed. Check your receipts, dont go to a store when your tired and write the amounts on your store credit if the cashier doesnt because you could get a cashier playing nice but then robbing you if you put trust in them. I’ll be contacting the kohls manager.

My wife and I have been shopping at this Kohls ever since Kohls has been there. There is one employee there who works in Customer Service who is awesome. Her name is Jennifer, and Kohls is so fortunate to have her! She could not work in a more appropriate department as her customer service skills are beyond adequate description! She is also so upbeat and friendly, always looking for ways to «go the extra mile» for Kohls’ customers. For as long as Jennifer is there, we will be shopping there! Jennifer… thank you so much for what you do! You always make our day so cheery!

Honestly this place is one of my favorites to shop at on a budget. Always great deals, especially when coupled with coupons sent to my house.
The only reason it doesnt get 5 stars is because they often have 2 cashiers for 8−10+ people in a long line… but not a big deal

Was helped by a guy named Anthony, I think his name was. Was very polite and helpful. Next time we went, he was gone? Where did he go? He was one of your best employees. If he moved to another store, I’d go there in a heartbeat. He was great with my grandfather trying to find clothes.

This Kohls is so clean and organized than the other Kohls in surrounding cities. They also have great deals. I come here every week to check out the new sales and the last time I went the sales rack was organized by size. WOW. Customer service is always great and I love the Yes to You Rewards. The only thing I don’t really like is the toy section in the back by customer service. Every toy is not in its place and its sooo messy… so you can’t really find toys to give for gifts. Other than that, this Kohls is really great. Also, They always have coupons and the location is wonderful because there is a lot of parking spaces!

We love this place!
Love their % discount coupons, point rewards, and clearance items. We feel like we spent hundreds and received thousands in return. Hope the company will continue to this business model.

My family and I wre in the store looking for shoes and we were helped out by an associate named Nick .He was very attentive and patient with my mom who didn’t communicate well in English.
5 stars for the service
4 stars for the shoes price and promotions
They should have more promotions

I love Kohls and their endless discounts! Sales reps are all friendly and always have a great experience !

This kohls isnt as organized as other kohls. I came here and didnt find too many deals. The clearance section isnt so great. When i go to other kohls i always leave with a lot of stuff. But when i came out of this Kohls i came out with only one item. So disappointed in this store.

This Kohl’s is bigger than my nearest location and seems to have much more items so thats a plus!
Always find something and it’s usually on sale.
The times i came here seem to have some messy areas, but i always see an employees trying to clean up.
Always seems to have a line at check-​out but they always have 2 – 3 employees at registers moving quickly.
Nice area location with lots of parking.

Kohl’s prices are generally less than Macy’s.
GOOD:
Lots of coupons (when you use the Kohl’s card), Kohl’s cash for $ 50 spent promos often, great bargain bins, nice place to shop for decent products at the lower price. Found a bunch of great quality shorts at $ 6 – 9 each.
BAD:
Buying non-​sale items kinda suck. Using Kohl’s GC or non-kohl’s CC payment sucks too. No discounts.
1-​star: I’ve had hemorrhoids more pleasant than this.
2-​star: I would rather avoid this place.
3-​star: On par with other similar establishments.
4-​star: Will return as often as possible.
5-​star: I refuse to find a better place.

Came here on Black Friday evening.
It didn’t seem like there were extraordinary sales, or really good items on sale.
Maybe they were all sold out by the time I went.
Kohls’ arrangement of items is very confusing. It goes from clothes, to household products, to clothes and shoes again.
I did like the beauty department though, there were many fragrances and skin care products.
I don’t think I will be coming back anytime soon though. It lacks quality and variety.

With amazingly low priced clearance/​sale items and a free $ 10 off any purchase gift card, what more can you ask for?
Free stuff is always awesome!
Non-​sale items are pretty pricey (like Macy’s), but that’s why you wait until they go on sale!
My only complaint is that sometimes, during the holiday seasons, it gets crazy messy in there, you’re just tripping over hangers and «accidentally» stepping on clothes. It’s a hot hess in there, beware.
Kohl’s is just like Mervyn’s, and much better than Ross.