Puente Hills Subaru

Little Bro stopped by today to check out their cars. I was completely blown away by how racist and dumb these people are. I am not just talking about the salesman but their manager was a complete jerk! Once we found the car he wanted we wanted to negotiate price and manager came in to talk to us and before we could say anything he opened his mouth to say «look we are not gonna negotiate in price because I have chinks lined up outside who I can get to pay the full price.» I couldn’t believe he was referring to his customers like that! We walked out after that and will never return to even test drive a car. I will also make sure and never refer someone to them. I have friends and family of all types and for him to refer to people as he did… Should be fired! I don’t even care that we didn’t get the car but for him to refer to people as he did he is a complete JERK!

While I didn’t end up purchasing my car here, the salesman Jeremy was very helpful. My sister had bought her car from here 3 years ago, and we had a great experience then as well.
Jeremy showed us about 5 cars in the style and price range we asked about, and was very knowledgable about comparing makes and models. Not too pushy and seemed to care about getting me in the right car for the right price!

This dealership is worth the drive! I drove from Temecula, when I arrived my car was washed, gassed, and ready to drive! My client advisor Christian Perez greeted me, and got me a great deal. I would highly recommend Christian he was professional, efficient, and fun. Thank you Christian, your dealership is great and I WILL recommend you over Temecula Subaru.

I purchased parts from the parts department today. The service was above and way beyond my expectations for a dealership. I manage a Franchise Auto Repair & Maintenance Facility. Louis took my order and got it delivered by 9.00 a.m. On the day the parts arrived — right away something you do not expect from dealer parts dept. He processed my transaction with my credit card and sent me confirmation receipt within 10 minutes — wow!

The biggest thing stopping me from getting another Subaru is none other than this dealership’s service department. I will never allow myself succumb to such discrimination again, and thus actually sold my beloved Subaru. Some things that stood out to me?
No smiles or eye contact from anyone.
Continuous issues not resolved (back trunk noise and squeaky pedal) and not even printed as an issue on the invoice.
«We told you the we cannot do anything about the suspension» when I had mentioned a noise in the back trunk. Quick to assume much?
«It must be the suspension» when referring to noise coming from the clutch (it was not the suspension, the clutch was found to have an issue).
When my car had an issue that will be resolved after a few days, I asked what I will do with the car in the shop. The response: «Enterprise car rental is down the block.»
«We will not pay for your rental.» After speaking with corporate, the rep said they should not be saying that to me and I was granted the rental.
After noticing some obvious scratches on the car after the repair that was not there before, I brought it up. «We did not do that, can’t do anything about that.»
Their own employees complaining about the service department’s greed.
Emailing the dealer’s management about the issue, with no response (maybe he’ll respond here because it’s public?)
If you haven’t noticed the trend yet, the trend here is greed, bad customer service, not wanting to spend a penny on customers. Multiple times my issues were attributed to things that had nothing to do with the issue at hand. It is sad how one would go to great lengths to save a business with each penny, but when it really comes down to it, the core issue is with the customer service. Responses of problems with my car was never met with «let’s see what we can do,» instead, it was met with deflecting the problem and trying to put the blame away from the dealer. Some «service» huh?

Knowledgeable, articulate, polite, patient and friendly sales & finance staff, very reasonable offer & true, and I do mean true, VIP treatment upon pickup of our new 2016 Outback — Thank you Luis, and also, thank you Victor. This was the best car buying experience we’ve ever had, bar none. It was the perfect prelude to driving our new 2016 Outback around and around and around, then home for the first time!

Christopher the sales guy was awesome. I still feel strongly about Sam and his inability to try and get a sale from me.

Just like the two stars says ive experienced better, Amanda said «There wasn’t a white Subaru Outback with package 15». My wife and I have been looking for over a month the car was confirmed by one of the other sales associates that it is there as of 2-​19-​2016.

I had a great experience! The girl and the express desk was very nice and helpful! The parts guy didn’t have what a needed but literally called 6 places to see if they had the part. The salesman didn’t treat me like a money sign either! Everyone was very helpful! I will definintly be going back!

2016 started off right! Found this dealership with a killer price! Albert Rosales helped us out, and was a no pressure salesperson, respectful and good customer skills. My husband and I value customer service. Long story short we came home with the Subaru we wanted! The whole process was smooth and quick… best buying a car experience we have ever had! I recommend this dealership to everyone. They have a ton of cars on their lot. Good job Puente Hills Subaru!

First issue was a few months ago when I took in my car for service and tire patch. They apparently didn’t notice or were too lazy to change the washer on my oil unit so my car leaked oil for a couple of weeks before I noticed. My car is less than a year old and never thought to check if it was leaking after a service. Then yesterday I had my tire pressure light go on so I made an appointment for today at 11am. I borrowed my moms car to go to work and my parents took it in for me. Well they said there was a nail in the tire but that they were too busy to fix it and I would have to make another appointment for that. Ridiculous. Never had these kind of issues at Toyota. May need to trade this one in and go back to being a Toyota owner. Also had issue at Subaru in Torrance. Very disappointed!

I recently purchased my Impreza there and their staff was amazing!
Mando, the sales associate was very knowledgeable and knew all the bells and whistles of the car. He educated me on the «Eyesight» feature and the navigation system. The entire staff was so cool and very welcoming. I really appreciate all your customer service. It made me feel like I got a great deal on my car.
I love my new subie and I am so happy that Puente HIlls Subaru took good care of me!

I rarely post such bad reviews but I cannot emphasize enough: DO NOT PURCHASE A SUBARU FROM THIS DEALERSHIP.
I purchased my vehicle last year from Puente Hills Subaru and since then have had the worst customer service experience involving not only the sales managers but finance department as well.
Without going into too much detail, my impression of this dealership is that they are completely unaccountable and unprofessional. It took over 3 months of constant phone hassling to receive any update from the finance department regarding a cancellation of Equity shield coverage that was requested. In fact, I have yet to actually receive the reimbursement to this day. My spouse also purchased a Subaru vehicle several months ago, and we made sure to stay away from this dealership. We will never again take our business there.

Review is for their Service Center.
I scheduled an appointment for a routine check-​up and oil change through their super user-​friendly website. I was emailed a couple of reminders prior to the appointment, and when I arrived day-​of, I was done within 35 min! One of the worst parts about getting your car serviced is the long wait, so having that eliminated was amazing. The employees were also super nice.
Their waiting area was a bit lacking though. They do offer complimentary coffee, but the seating is limited, and the area is quite small for a dealership.

UPDATE: DON’T GO HERE. I REPEAT. After purchasing my car, no one is here to «help» like they said they would. I’ve had my car for three weeks now, still no call or text informing me when to bring my car in for the lojack installation. I never even got my cars booklet about everything about the car.
So after posting about trying to get a car from South Coast Subaru, and I heard all the good and bad things about it. The sales person called me today and i was asking for a price, and he still wouldn’t give me a price saying to negotiate it when it comes in, then when I brought up other places he said «oh I thought you were okay with MSRP». Now I have to go back and get back my deposit check from South Coast Subaru. I quickly got over it and started looking at different dealerships, I stopped at Puente Hills Subaru, and I had such a great experience, they worked with prices and everything for me! Frank from there is more than amazing, definitely recommend that place to anyone in search for a new car! Mike was awesome as well, the test drive was great. I couldn’t be happier.

Some people research, others ask the opinions of friends, & some just shop. Many end up picking Subaru, a great value, safe, economical, reliable, &, arguably, nice looking cars. After reaching a good decision & with plans to get a great car some people have to walk into that place. That place, Puente Hills Subaru, staffed with seemingly nice people who… well judge for yourself.
I spoke to three different sales staffers during my initial, test drive, & sales negotiation visits. Each & everytime I’m asked what I do for a living, to better gauge how much car I can buy. Each & everytime I tell them I’m a active duty U.S. Service Member. Each & everytime the salesman FAILED to mention that Subaru of America had a special offer for Uniformed U.S. Military & Naval personnel. After my last visit but before buying I went to visit relatives in the east. When I walked through a lot at a Subaru dealership in rural NY looking at cars a dealership agent approached me & eventually asked the question. He volunteered the existence of the program and that it does reduce the profit a dealership makes, ergo why some places NEVER mention the discount.
I am not accusing Puente Hills Subaru of having a «policy» of not advising qualified buyers of the special offer but three sales staffers all failed to inform me of its existence during three separate visits & several phone calls.
Salesman, manager, & owner of PUENTE HILLS SUBARU you suffered not just a reduced profit but lost all profit from selling me a car. Perhaps you will also lose the sales of other potential buyers who consider what happened to me systematic & reprehensible.

I just want to say that I just a great experience with Josh Teets. Spelling of his last might not be right but this guy hustled for both parties. He was beyond accommodating. So much that he and an associate are driving the Xterra to me in Long Beach. So I don’t have to drive back out to pick it up. Seriously, who does that? That’s taking valuable time of his to accommodate me. That’s not just about the sale but more about the service. When you see josh tell him you want the Quackenbush package. Thanks Josh Teets I almost walked and I appreciated you working as much as the dealership allowed you to.
That being said! I took the car in to have the light that was on for tire pressure. To find out that it’s not just my tire pressure which I was told was only 40 or so to fix but to find out its 250 per tire. Then I find out that the rear differentials are leaking and have been for a while add another 3 grand and boom! Now, I blame myself for not taking it to a mechanic to look at this. They new when took the car that it had some major issues. I’ve should have known when they said it was going to go to auction in a few days. The insurance I bought doesn’t cover it because «it’s pre existing» Do yourself a favor and proceed with lots of caution with these guys. My father worked at a used car dealership and it was a struggle because non of these people are really trust worthy when it comes to buying used.
Update! Just informed that My transmission has a mix in it do to the radiator issues. Nissan to cover 3,000 of the 6,000 dollar repair. At this point I could have purchased a new Xterra. At this point I’m convinced the dealer had to of known. How to do sell an auto with so many problems? Karma will catch up with the manager of this company.

Great sales people, crummy sales manager.
Marvin was one of the best salesperson. He was laid back, sweet, and didn’t rush anything. He did an outstanding job showing us the new cars. One thing that Marvin did above and beyond his duties: He took the time to take me on a test drive despite me telling him that I had limited experience driving a manual and was a little apprehensive test driving it. He was very kind and reassuring, and coached me along the way to test drive a manual instead of an automatic car.
However, it’s an absolute pity that kind people like Marvin and his work is overshadowed by rude managers. I would have loved to give my business to them solely on my car buying experience with Marvin.
However, when it came down to the logistics of things, we were quickly shoo’ed away by the sales manager (I forgot his name, but he was a rude Asian man). He was in charge of making the deals and said that his best offer for the 2016 WRX was $ 1000 *ABOVE* MSRP. Hahaha! That was so ridiculous, and there was no wiggle room for negotiation. Yes, WRX is limited production and is on «high demand,» he claims. He said unless I buy into the Extended Service Warranty (~$ 2k-​$ 3k of ripoff), he cannot provide me with a better deal. What a pity — with a large inventory of Puente Hills, they still couldn’t close a deal. I’ve quickly learn that larger dealerships is not necessarily the best place to go. Sadly but gladly, we walked off. There were a couple other places offering below MSRP and didn’t force us to buy the Extended Service Warranty plan — and had better customer service and attitude.
The Bottom Line: Apparently my business was not worth their time because it did bring them enough of a profit margin.

I have never had a more honest, transparent and extremely professional experience while purchasing a new car! When my wife and I walked in a friendly, positive & energetic atmosphere. We didn’t get bombarded by a rude and pushy sales rep.
Our 2 sales reps were knowledgeable, professional & super easy to work with. Our first Sales Rep, Albert was unable to finish with us because he needed to assist with a bilingual customer so he passed us along to Sales Rep, Joshua. Joshua picked up where Albert left off. Joshua helped us with the entire process until the end. Finance Manager, Daniel was also extremely helpful in financing us. Both gentlemen worked together to make miracles happen in order to get us financed with our «challenging» credit. Thankfully we were approved with the car we wanted and most importantly a monthly payment that we could afford! We happily drove away with a 2015 Subaru Impreza. The team at Subaru of Puente Hills gave us an opportunity & fulfilled my wife’s wishes.
I have purchased many new cars from various dealerships in the past & I never thought buying a Subaru could be such an easy and stress free experience. I highly recommend the entire team at Subaru of Puente Hills for your next car purchase.
They will take good care of you!

NOW THIS IS A DEALERSHIP!!!
Fast, fair, efficient and a great value.
I’m so glad I found these guys, everyone was such a huge help. Traded my car in, got a GREAT value for it, found the used 2013 outback of my dreams with every option I wanted — and my car payment hardly budged — not to mention the additional 100,000 mi power train they threw in for a steal!
The whole team here gets 5 stars, I’m so happy with this dealership — they have a customer for life!
The staff here is friendly and approachable, knowledgeable and quick. This is how car buying should be!