US Post Office

This places sucks. They received my package they sent it to Goleta city now its back in industry.

This place is a joke. Don’t bother calling. You’ll waste your time with an inbox that’s full preventing you from leaving a message.
2:00 pm, nobody was in the lobby to provide any information.
Broken system.
The one star represents the concerted effort to prevent any customer contact.

Closest PO to where i live and also my favorite for the following reasons:
*Not a lot of people here unless its tax season which cops will seal the entire street. I like the short lines. Me and crowds don’t mix.
*I come here for the stamps via vending machine or at the desk. So many varieties to choose from.
*Spacious parking lot. Its not big but its not small either. Always enough parking spots and easy to maneuver around.
This specific location also has free passport renewal forms and also handle passport renewals. Just ask.

Worse customer service for passport section. Go to the brea one.

Damn do all the usps around here suck don’t bother to answer the phone. Where do we have to ship our products without knowing if they will arrive cause. They really suck they need to hire another business that would do way better than usps. UPS beats them they should feel ashamed

This review is for only the automated service in the lobby.
I came here after hours, so parking is very abundant! I went to the self service machine, which I’ve used at other locations previously. I had 3 pieces that I needed to mail and this self serve machine has always been a delight for after hours service. Easy as pie!

Was there on a Saturday afternoon, waited 35 min. To buy 5 stamped envelops. It was the end of the moth and they only had two clerks working. I almost had a birthday in line.

I have visited this location about 6 times, all on weekends, early morning, there are never lines, the stamp and various machines are clean and always in working order. The parking lot is huge and the drive up lanes are spacious. This property receives all the mail in the LA region. It is one of the most convenient post offices with Sunday hours! However the door for Sunday is located on the side, be careful you may miss it

The service here was so horrendous I felt like I had post this as a PSA!
RUDEST STAFF EVER

I always love visiting this certain Post Office because it is the headquarters for LA. Shipments gets collected here and transported to Anaheim for sorting before they go out. I say this is the headquarters because all of the other small Post Offices bring their mail and packages here before they’re sent to Anaheim.
The employees are lovely and there isn’t a lot of people, so wait time isn’t so bad. Ichara is the best. She is always so lovely to talk to! =)

This is the main post office everyone comes to in my area but I try to avoid it as much as possible.
The tellers are nice and accomodating. And, although I do not come here often, they do recognize me and help me when they can, some times going against the GM there.
I can understand the frustration many are going through here as I’ve experienced many of them and more. Many times I asked why and was always referred to the GM. So, I asked for the GM and he will have you wait for some time hoping you will go away. I did not. He would answer my question then walk away and that would be that even though I was inquiring more. This is a GM that does not want to hear anything and wants to do what he wants to do.
The main problem that is not appreciated here is the number of boxes coming through slowing up the line and his whole operation. Hence the delay of items getting checked in, the limit of boxes (sometimes) of 10 that can be brought in at the time. If you have more, fine, do 10 then stand back in line. He’s even gone as far as saying they don’t really take Amazon, eBay or whatever shipments here that they need to go to the other locations. These are all tactics to deter a multitude of boxes being brought in. Dosen’t he know it will come to this location anyway?
If you’re not doing bulk box mailings then you willl have an easier time here. It does have more than ample parking. A better chance of renting a mail box because there are so many. Great place to pick up priority shipping boxes and forms. And you can even get a passport here. The long lines go down quickly because of the numerous tellers they have working at any given time. Their breaks and lunches are done one at a time too. Bad for them, good for us.

The workers here were super nice and helpful! This place is huge! I guess it’s like the head sorting warehouse in my area! Now I know where all my packages end up at when its sorting before they get shipped off! :) For future reference, if you have a lot of packages… I would suggest dropping it off here instead of the USPS right in your city or next to your house… the tracking scan is updated much faster! It was scanned in after I dropped it off about 2 hrs ago.
They also do PASSPORTS here! Do come early! I think the way it works is first come first serve! BRING CHECKS to pay for your fees!

I’ve always have had a positive experience, expecting bad service due to negative reviews. It would be 5 stars if employees would smile, employees look a bit rough, scary & perhaps intimidating… But a Nice SMILE can fix that easily :)
Btw… Good organization on Tax Day, don’t know how it will be later but it was great around 6pm

I will change this rating once this post office gets off their asses and starts doing what they are paid to do. That would be, ship out the packages in a timely manner. I ship packages daily M-​F. Starting the beginning of February. I have noticed that the City of Industry is not scanning in packages right away like they used to. Now they let them sit there for up to a week. So people who are expecting their packages are only seeing them leaving the post office we ship from. Sadly it doesn’t matter what post office we ship from in our area. They all send them to City of Industry. I am getting numerous complaints from buyers complaining about how long it’s taking. I was told by someone at the post office we ship from that they are understaffed. If this is the case, HIRE PEOPLE! Because a package should not take 12 days or more to arrive.
Edit on 4÷13÷2015. They seem to be getting back on track. A few packages here and there getting delayed. They still have some work to do. But 2 stars for now because as the 2 stars state, «Meh. I’ve experienced better.»

I haven’t had a horrible experience like these other Unilocalers BUT I do get rude and horrible service. I run a business so timely shipping is a priority for me. During the summer they are pretty on top if I order my shipping labels online and drop them off in the side of the building.
But lately they’ve delayed so many of my packages which are on a time schedule because my clients need there packages my certain dates!
They are extremely rude here. I haven’t yet to meet a nice cashier. But I do HAVE to come to this location. If I ship using a smaller office my packages take 1 day to come to this location so might as well skip the middleman and come here.
To be honest if you HAVE to come here don’t expect customer service. And if you don’t know much about shipping I suggest using another office. I’ve only survived coming here because I know what to ask for when shipping my items.
If there rude to you, be rude back. I am.

OK, First let me say this location is WAY beyond help, they are considering closing it.
This is a large USPS Sorting/​Distribution Facility (similar to the one they closed in Long Beach). Prior to the holidays and even now my packages seem to get lost and definitely delayed here. Many times 20+ days to get across the states. I spoke with the lady in Charge «Johnson» was her name, She is very rude and would not even attempt to help. I believe many other reviewers here talk about her by her first name «Phyllis», if not that means there are two idiots working here.
My concern is that we ship over 40 – 70 packages a day and most are thru USPS as that is the option most of our buyers choose due to cost (you get what you pay for right).
Well, when I PAY for tracking, it is mandatory that they scan to confirm acceptance of each package. Again tracking is a couple $ fee I get charged to ensure the item is trackable for both the buyer and our office and in some cases provides us with insurance if sent priority mail.
THIS LADY REFUSES TO SCAN THE ITEMS TO START THE TRACKING OF THE PACKAGES. WTF! We provide USPS with well over $ 4,000 a month in revenue and all I’m asking is for them to scan the item to confirm acceptance so that when Ms. Johnsons disgruntled cousin/​employee in the back decides to take or steal one of the many missing packages that I have recourse via the insurance provided by Priority Mail. Not happening, I am so bothered by this employee and USPS in general. We have tried to ship out of Orange County so that the packages will hit the Santa Ana Distribution Center, but unfortunately most end up back in City of Industry. In addition, we have called the Consumer affairs regarding the issue which is also a USPS Agency and we get no calls back from the many voice-​mails left. Yea, they don’t answer the phones.
If anyone else is having issues, please let me know, I know your out there as I know many postal workers who call this location the «Black Hole» and for good reason. if you prefer to contact Consumer Affairs the # is 714.662.6215. To go one better since the Consumer Affairs Office in Santa Ana is not getting back to us, we have escalated this issue to the National Consumer Affairs Office and their # is 215.863.6060.
I really hope that many of you don’t have the issues we are dealing with, this is very time consuming and we are considering legal action as it’s costing us thousands of dollars and lost customers.
I’m ending with this:
There is only one boss «the customer» and «we» can fire everyone including Ms. Johnson, simply by spending our money elsewhere (FedEx /​UPS /​DHL etc).
Ms. Johnson needs to realize that USPS doesn’t pay her salary «we» do, USPS only manages the money or at least that’s what they are suppose to be doing, but we all know how financially troubled USPS is, no need to get into that. Fire them all, start fresh, get people who want to work, privatize this place, so we don’t get the Government Attitude and BS!

Floor Supervisor R — you were wrong!
No, no! Not all post offices are the same!
Came here around 1pm because my neighborly post office had been closed early at noon on December 31.
My small priority package was securely double sealed with scotch tape, but still I asked the clerk: Is this secure enough? … Then she directed me to Floor Supervisor R, he said we sell tapes!
This post office sells everything except courtesy!
Btw — I refused to pay the tape for $ 3.79 where else sells for $ 1.00., my priority package was delivered on Jan. 2^nd.
I love Unites States Post Service but not the servicing agent in the City of Industry!

I came here to get some stamps because they took out all the machines at my local post office by Hacienda Blvd. Well, the doors were open and there were machines. I was relieved so I ordered 10 Forever stamps. The machine cut the stamps wrong so I only got 8 useable ones! Is this how the post office is making up their revenue nowadays? Argh! I’m out $ 1 from this…

This is probably one of the better equipped post offices in LA County. The building itself is quite big. I parked on the wrong side thinking the corporate offices area was the actual post office. No wonder the parking spaces are reserved for the head honchos.
Anyhow, instead of walking in the afternoon heat, I drove across the parking lot instead.
There was a line inside, but the wait was minimal… about five minutes when Phyllis (a postal clerk) opened a new window. She was a really lady who helped me. I asked her what was the best way to send a package at a flight rate, and will the package rip before getting. She was very professional and was helpful. She advised on doubling up the package, that was exactly what I done.
Phyllis made shipping my package easy with a flat rate cardboard envelope easy… unlike other post offices I have been to where the service by far isn’t comparable.
The last couple of times, my postal experience at two different USPS locations has been wonderful. Polite indeed, and very professional. I hope every USPS could catch on serving with a smile.

If I could love a post office this could possibly be it cuz IT’S BIG! It must be some type of sorting headquarters or something cuz it’s got like 3 giant driveways on Gale Avenue. lol
Parking
Bring the RV cuz there’s plenty of it! There is even drop off center in the back. The lobby is stocked with packing, shipping supplies, as well as a nice selection of holiday cards so that you can save a trip.
Customer Service
Very good for the most part. I have encountered the condescending cashier who made me come back but the online international shipping instructions were not at all clear & required additional forms (could not click & ship). I have also encountered the delightfully sweet cashier who was very caring helped me when I had questions figuring out what system to use in order to fill out a money order & send out a registered letter. She even showed me the self service machine that I could use in the future. I was really grateful because she got me out of there with enough time to go get a burrito during my lunch hour. During the day I have seen as many as 3 cashiers at the counter.
Customers
FTR I’ve seen MANY people come here w a poor impatient attitude. How would you feel if people showed up at your job asking for freebies & beat you up the WHOLE DAY? Take a chill pill, leave the attitude at home & bring some kindness with you.
Bonus
Top-​of-​the-​line Credit Union ATM machine sits here waiting for you! lol This machine has probably saved a few trees by now because it does not need envelopes! It scans the checksf/​cash bills you deposit so you don’t have to punch in how much you are depositing, it knows! It’s so smart!!! lol Yes, I’m a nerd. hahaha!
Baby got Back: Using Click & ship labels? Special drop off on the rear/​west side of the building (before the fence). Parking in this area is adjacent to the entry so you have a shorter path of travel. (see pic)