Enterprise Rent-A-Car

Just like always Enterprise comes through. Our service representative was courteous and efficient as always. I love renting through Enterprise, they always make it friendly and easy. I only rent from Enterprise now because of how I’ve been treated. Thanks Enterprise you people are awesome.

I called enterprise to pick me up to get my rental, I was told am out of their zone (4 miles away), but last time when I called to get pick up, the rep. Said yes, but no body showed up to get me, the rep. From se 82^nd store end up picking me up. So, i took a bus there, i was a little late, had to wait for my car. But the representative are very nice, twice I had issue with this location and never have issue any other locations, I think they just don’t have enough personal to handle the work load at this location. Give them some help Enterprise Inc.

The service can only be described as: Wonderful, Exceptional and worthy of an SHOUT OUT. Mr. Haar kept looking for ways to say yes, I can do it!!! He exceeded my expectations especially when he did all this just at closing. He put the customer first. The vehicle was immaculate and when I dropped it at the completion of the rental I was shuttled back to the mechanic. Super Job 100% satisfied.

We have always received very good service at this location. The staff has always been friendly and accommodating. Even though they are a smaller location they always seem to have a good selection of cars. We tend to be frequent renters because we don’t like running up miles on our own vehicles when we go on longer road trips and always come back here. Keep up the good work!

The service I received from this location is just mind blowing. I had a tight schedule and needed two of the same vehicle with the same color (That Specific). An employee named Michael Colleran was working with me day in and day out to make it happen. Its employees like Michael that make renting not only one but two vehicles simple and fast.
(Michael deserves a raise)

I was completely blown away at the service I received today. After having a hellavuh night getting my car towed because I broke down in tualitin, I called in and the rep on the phone was so patient with all of my questions (it’s been a long time since I’ve rented a car and it was my first with enterprise), I was shocked to see that they even offered a scheduled pick up service. The woman that picked me up not only laughed with me that my apartment complex was confusing as all hell, but was an excellent conversationalist and it was refreshing to feel like it wasn’t just a business transaction. Literally only took about 10 mins after arriving at the enterprise location and I was on my way. This is definitely the definition of five star service and it was great to hear that she not only said she enjoyed her job, but also showed that she loved and took pride in what she did. Thanks so much for making my day 1000% better. Much love from a Dutch Bros girl to an Enterprise family.

Stood me up for 5 – 5:30pm pick up at my home with no notification. Tried calling @ 5:55pm, when they no showed and voicemail stated they close at 6pm. Tried reaching someone the next day (Saturday) with no response. Phones again shut off early (@11:53am) stating they close at 12pm. Terrible customer service! I ended up going to another Enterprise location where they more than made up for this locations poor customer service.

Customer service was great. Staff was very nice and accommodating and even love that they will come pick you up or drop you off. But the car they gave me!!! It was a new VW Jetta with 29k miles on it. The back of the seats did not move. No reclining or sitting up further than where the seat was left when it was broken I guess. I’m a very short gal so a 6 hour road trip there and back was VERY uncomfortable considering it felt like I was laying down if I were to relax while driving. On the other hand, my husband is very tall and wanted to rest on the trip. Do you think he was able to sleep while I drove? Nope. He was sitting upright the whole time. We even switched places and it was uncomfortable. I told the staff when I returned and they just shrugged their shoulders and said there was nothing they could do to fix the issues. Thanks Enterprise but I may go somewhere else if that’s the quality of cars you provide.

The staff at this location are awesome ! Great service very engaging Had a great experience With Dannie !

I love this branch! We rent from this branch at least once a month; though it is mostly for convenience, we are very happy to give them our business!
My first experience with them came about when I was given a huge runaround by two other Enterprise branches last February. I called this branch without much hope and they answered all of my questions, calmed my hysteria, got me in a car without any hassle and with such short notice!
Even though we are now on a first-​name basis with most of the team here, I see them treat everyone with the same respect and enthusiasm. Even when I rent from an employee I’ve never met, they treat me as well as Danielle would. Have I mentioned yet how great she is?
We rented so often because we didn’t have a car to get our big errands done for the month, but we just bought a new car last week and still came in to rent this past weekend. They will still see plenty of us, just because they have always been so good to us! You guys do an amazing job. Please keep it up!

I’ve never reviewed a business before, but with the great service I’ve had dealing with the employees I felt it deserving. Great customer service! They’ve gone above and beyond to make sure I was 100% happy with my experience with them. Would recommend them to anyone, and I have. Keep up the great work guys. Jason Vancouver Wa.

Wow. That’s all I can say. I had a small snafoo months ago here, which can happen with any business, and they were very attentive and accommodating and made it right immediately. They also made me feel good about having rented here. They were very motivated to have customer’s have a great experience, and I did.
What’s even better, though, is that months later, I called Danny, the manager, with a request to help with another Enterprise rental in another state. Each of these locations is an independent location, but she went wayyy above and beyond in helping me get the best rental and rate possible, and she even made the reservation for me!
This is far beyond what most businesses would do, in my opinion. Danny and her staff have been superb in service and response times. I would recommend anyone to rent here!
Last tip: I believe the Portland/​Multnomah County, which is pushing alternative transportation on everyone, has a huge tax on car rentals. If you rent here, you’ll avoid that daily tax that they impose on car renters.

I found a great rate for a large SUV.
I booked well in advance, but felt a little disappointed that I didn’t receive a reminder. So, I called the night before to ensure they had my reservation.
Thankfully the agent said they had my reservation, but that there were a large number of reservations for the same time. She asked if I wanted to arrive before the rush, which helped me avoid a big delay.
The only other complaint is that the outside of the car had watermarks all over the car, but we were driving a long ways and I was not concerned.
The return was fast and easy.