Kaiser Permanente Brookside Center

They knocked my mom out with morphine and took away her food and water for four days with out her permission til she died. I want a million dollars for every sunrise she missed.

I have been a Kaiser patient my entire life, as has my mother and her parents before her. My child was recently born at the Kaiser Sunnyside labor and delivery unit, my prenatal doctor was AMAZING!!! I can not recommend Dr. Hashima more highly, if you have a pregnancy in your near future, or are pregnant give him a call, he takes great care of you and baby throughout the whole pregnancy. I was high risk, and thanks to him my beautiful daughter was born full term. Actually on her expected date exactly. April 19^th, 2015. She is perfect weight, height, 10 fingers and toes, never a single complication, all thanks to him paying such close eye on me and baby. Not only will you be treated great at that unit for your prenatal (pre labor) checkups, but the actual delivery unit is amazing! The staff are soo incredible, very sweet and genuine, and very upfront about all steps prior to treatment/​testing. The unit itself has lots of different features to accommodate an «„“ easy»”” birth LOL… If there is such a thing. A jacuzzi for laboring mothers, a shower if that’s your thing, the yoga ball, lots of different cultural amenities can also be provided there at patients request.
On a different note, I had appendicitis in 2012, I was taking into the ER by my mother and boyfriend, and due to my symptoms seen very quickly, and than moments after the visit I was being whisked away to go have surgery. It all was happening so fast, and it was my first surgery, to be honest I was scared like a tiny baby, just inconsolable. Not my finest moment I must admit. But they were all so understanding, I remember being wheeled to the OR and the next thing I know I was waking in my room feeling great *meds* I barely have a scar at all, and I was discharged in a matter of a few hours, the work was top notch although I didn’t feel it at the time haha. All around great things to say about the sunnyside hospital and rockwood Kaiser branch where my primary doc is :)

If it was possible to give zero stars, I would. This hospital is stuffy, drab and crowded. The wait is beyond 3 hours even for those that come in by ambulance. Kaiser at its best. I expected nothing more.

Worst #@(*$)# place in the WORLD! Avoid ALL KP loitering offices like the plague (which is what you will probably end up with in their care). They don’t care about their patients, they give you the run around until you are so broke and exhausted that you JUST GIVE UP! I have never seen such a joke of an insurance company and «care» in my life! LOOOOSSSERRRRRS

I received glasses from Kaiser a few months ago and am very unhappy with their quality and the process by which I received them.
While my last pair of spectacles lasted for years and I still have them, this pair I received from Kaiser quickly began to deteriorate after I acquired them. The lenses were becoming marred and opaque, and were causing me bad headaches and eye strain. I took them to an eyeglass repair shop and they said the anti-​glare coating was defective and took it off for me (at a cost of $ 45). The shop said this can happen when there’s just a defective batch or when the technician allows dust to get in. I have cared for them exactly as I cared for all previous glasses, and have never had this problem.
This compounds my existing dissatisfaction with Kaiser optical, since the process of getting the glasses took far too long and was over-​expensive. In fact, the frames offered on-​site were so over-​priced that I chose to take an extra trip to America’s Best to purchase my frames… identical to those offered by Kaiser but a third of the cost.
When I tried to submit a complaint their site said it was unable to process it. The site was available for any sales or bill-​paying I might want to do.
At this point I intend to urge my employer to abandon Kaiser and seek a higher quality medical provider.

This place sucks. Every Kaiser Permanente place sucks. Avoid it like the plague. And if you do happen to get the plague, take your chances rather than going to Kaiser.
The people who work here are rude, the quality of care is sub par at best, it takes forever to get an appointment and when you do finally see a doctor, good luck getting them to pay any attention to you or listen to your concerns about your health.
Kaiser is the equivalent of a puppy mill for health care; get you in, take your money, give you nothing but grief in return. They don’t give a shit about you — just your wallet.
I’ve had better care from a doc-​in-​a-​box. Kaiser Permanente sucks and they should be kicked out of Oregon. This state is too good for Kaiser.

Recently, I spent a day and a half at the Sunnyside Hospital. Getting surgery for a broken ankle sucks, it really, really sucks. The experience overall was a painful one, but I was impressed with how I was treated by Kaiser during this entire process. Although I have yet to reach the final «billing stage» of things, I’d like to give my experience in the hospital a 3.5−4 star review.
I got into the surgery prep area bright and early and staff immediately took me in to get me ready. All staff were kind and helpful– not to mention patient with all the questions and concerns I had regarding the procedure. The surgery staff really tried to keep me as comfortable as possible, something I really appreciate as this entire thing absolutely terrified me.
Surgery went well and I recovered just fine in my hospital room. I was very lucky as I had the room to myself, hooray for no roomies! Staff didn’t disrupt me too much during the late evening/​early morning hours as I got at least 4 hours of much needed sleep. The food was decent (a very welcome surprise!), and the rooms were kept clean.
Going through surgery and recovery was awful, and I would wish that nobody had to go through this painful experience. However, Kaiser did their best in ensuring that my transition from pre to post surgery was a semi comfortable process if at all possible.
I truly recommend Kaiser, especially the Sunnyside Hospital, for any serious health concerns or issues you may encounter. These folks are caring and compassionate, not to mention very efficient.
I hope I never go through this again, but if I do, I will be making sure that I am taken care of at Kaiser Sunnyside.

This review is for Brenda or Laury who works for Medical Release Center. I am telling you, these people don’t ever care about you at all. They picked up my call with a rude voice, it seems they got mad with something and putting it up on me. They should have been working there at all. It just keep kaiser name going down more and more.
Customer service on the phone are not friendly and helpful either.
However, I like my doctor Elis Madrigal. They have lots of good doctors there as well as the nurses.
Will update my review, if I have some new experience. Peace out.

The care I’ve received at the hands of their well versed surgeons and nursing staff was bar none — AWESOME!
The billing process has left me so frustrated I’m ready to say «fuck it,» over pay on everything and hope that eventually they will audit their records and reimburse me 10 years down the road.
Also, their hold music sucks.

Sunnyside Hospital is the worst «In Patient» surgery Hospital experience I have ever had. I have had «In Patient» surgery 5 times at another Hospital. I switched to Kaiser when I retired due to the cost and up until my surgery on 12÷1÷2011, I had nothing but good things to say about Kaiser. I have great family doctor and the other medical staff have been excellent also.
What in the world is wrong with their hospital. I was shoved in a room with a room mate that was designed for one. By the time you got our beds and extra equipment in the room there was no where for the medical staff to get in and out of the room. The staff seem confused and rushed. They did not have time for patients. I’m not sure if I should blame the staff or the administration. Since this was my first time ever in this hospital I don’t know if it is always like this or if they just where extremely busy on that day and extremely under-​staffed.
My surgeon wants to do another surgery but I have told him not yet. I am so afraid to go back to that hospital and have another bad experience. I was left all night my first night with out pain meds. I thought I was going to die from the pain. I had just had major surgery, I have a one foot scar to prove it. I am just now recovering from a really bad experience.

I wish I could write a review specifically for the WNC (Women and Newborn Care) arena rather than the whole hospital because of this disclaimer: Disclaimer: I work at Kaiser Sunnyside Medical Center in a COMPLETELY different section.
The registered nurses in Labor and Delivery were amazing. Kind and intuitive and well versed in what they were doing. They were flexible and let the care be directed by me, the patient, as much as possible. The CNMs were kind and very knowledgeable and experienced with difficult situations and birth plans that don’t go exactly as planned.
The Postpartum nurses were also great and allowed me a level of independence that I appreciated once my epidural wore off.
Things I liked: uninterrupted periods of sleep and time with my family, being able to order lots of food postpartum because I was super hungry, private rooms.
Things I know the measurers like to know: everything was VERY CLEAN, the nurses and CNAs did hourly rounding (I’d actually rather not have someone in every hour personally. I prefer having someone around at crucial moments — the first time I got up out of bed to go to the bathroom, thorough discharge teaching etc. I actually didn’t use my call light when I got up to the bathroom the first time post epidural because I felt so bad about using the call light. Kind of dumb on my part because it could have been a safety issue, but I know there is a lot of pressure on nursing staff to hourly round to prevent call lights. Anyway, it all turned out well). The education was great, I felt well informed by the time I discharged from the hospital.
I really really like having ONE baby and am 98% sure I am done, but if I had to have another baby, I would definitely be comfortable going to Kaiser Sunnyside.
(I’d also recommend surgery at Kaiser, as a surgical floor nurse, but I would only be recommending as a health care provider and not as a consumer).

Being an asshole doesn’t get you anywhere. I know this because I have worked years of customer service jobs where I did as little as possible to help customers who treated me like garbage.
For years I have put up with Kaiser Permanente’s abuse. I think it started back when they told me I tested positive for a blood clot that would kill me almost instantly, only to have them come back to say «just kidding, it was a negative positive! Ha!»
Do you know how scary it is to be told you are going to die within seconds? Very. And then you immediately panic in trying to think about all of the fatty foods you will eat in that very bed, because if you are going to die, you might as well go out with a bang! (It was cheese curds, waffle fries, bourbon and flaming hot Cheetos for me but that’s beside the point.)
Aside from dealing with the aforementioned death scare and no apology, I have dealt with other things such as: Not being seen in the ER when my eye ball was clearly bleeding. I had to run a half marathon the next morning and after four hours of waiting in the ER, I went home and ran it anyway, with a bloody eyeball!
Next in line are the incompetent hoochie mama receptionists that work at the Interstate office and think that using the word «conversate,» is ok. They are very professional those Interstate ladies. They file their nails, act completely uninterested, and get annoyed when I ask for a receipt.
The dude in the pharmacy always gives me the side eye when I get prescribed vicodin. If you got hit by a Ford F350 on your bike and then got hit in your car by a semi-​truck that ran a red light two years later, your ass would be asking for vicodin, too. Plus you are stoned right now anyway, I can tell because you’re wearing a Rastafarian hat and you’re white!
The folks you get over the phone are a little more educated. I say this because I have never heard them say «conversate» once in my life and for the most part, they are pretty efficient.
Today I called one of those folks to ask them where their urology office was located. My son had an appointment, we plugged in the address and off we went. After over an hour of driving, the British lady who is the voice behind my GPS announced that we had reached our destination. Would you believe that our destination was some bloody place in the middle of nowhere, over populated by hamburger eating truck drivers? While I have seen strange things go down at Kaiser offices before, this was definitely not a Kaiser! This was a truck stop in the middle of Happy Valley Oregon.
We called the husband, who used GOOGLE and directed us to the right place and when we arrived 20 minutes later they refused to see my son. I politely explained to the receptionist that I left work with plenty of time, and that if their incompetent phone rep knew that their offices were not located in a truck stop, we might have been on time.
No. No. No. The answer was NO.
I missed half a day of work, half a tank of gas, I took my kid out of school, all for this: FOR SOME INCOMPETENT DOUCHE TO GIVE ME THE WRONG ADDRESS AND FOR SOME NURSE AND SOME DOCTOR TO CONDESCENDINGLY TELL ME TO RESCHEDULE BECAUSE THEY ARE BEHIND! WHAT ABOUT ME? WHAT ABOUT THE TRUCK STOP?
If there was just one trace of a tiny apology I would have not been so upset. There is always room for error, I know, especially when humans are involved. But the way that doctor bombastically pranced out of there ready to fight, really threw me off edge. After mumbling «this is bullshit» under my breath a time or two, I had finally had enough. Some words were exchanged, some eyes were rolled, some necks were bobbed and then we were gone.
Apologies to the 87 year old men waiting to have their testes examed who may have overheard my maniacal rant. May Jesus help them unhear the terrible words, that came out of my mouth.

The Good:
Kaiser is everything under the same roof; your doctor, your lab, your nurse, pharmacy, radiology, and therapy etc. If you have just medical insurance (a PPO plan), you may have to go to 3 different facilities just to take care of one treatment. Kaiser’s research and medical treatment protocols are first class, and their equipment and facilities are state of the art. Kaiser doctors do just one thing-​practice medicine. They are not distracted with concerns of revenue, bills, hiring and firing of employees, or meeting PPO quotas.
The Bad:
At the clinic-​level Kaiser can definately improve. Kaiser needs to follow the Nordstrom model of service (after all people pay top dollar for service there), and shy away from the DMV model of assembly line approch. The Soviet-​era lines at every counter (especially pharmacy) need better management, and the stark veterans’ hospital look should be warmed up by appropriate décor and lighting. Most nurses can lose 50 lbs, and more volunteers can help facilitate things. The labs can give you a restaurant style pager so you’re not bound to the waiting room reading ripped up Sunset magazines, and can go take care of your Rx or grab a coffee while they prepare long sharp needles for you.
The Verdict:
This member based intigrated health care delivery system is the wave of the future, and the system is designed to keep you healthy proactively and not reactively.

I took my wife to the Emergency room last night. We were told that due to cost cut backs they only had one doctor on duty. The waiting time was 3 hours plus. The waiting room was full. We waited one hour and decided at 12am to go home and call her doctor for an appointment on Monday.