Massage Envy – Clackamas

Super annoyed… my husband pulled a muscle in his shoulder last night. This morning we woke up and it was worse, so I decided to give a few places a call and see if he could get in last minute for a message. Well the third place I called, massage evny is clackamas, said they had an open spot but wasn’t until 5. Great, at least he can get in today. I told the lady that if there were any last minute cancelations to give me a call but we’d keep the 5, she said okay. Well I called back again at 4 to make sure I was sending him to the right place. A lady answered and said she saw him name written down and she’d looked him up. I knew the name of the masseuse and time yet apparently the girl this morning only wrote his name on a piece of paper not in the time slot so they gave it away to someone else… I was so pissed. All they said was sorry… my husband decided since the massage was so late in the day he’d take work off. Now he lost money and his back still hurts him. awesome.

I received a gift card for Massage Envy. I have never heard of them before. I called the Clackamas branch to schedule an appointment for a massage. At the end of the call the person I was talking to asked for my credit/​debit card number to hold the reservation. I have had many massages, facials, haircuts, manicures, pedicures etc. in my life and I have never been asked to give my credit/​debit card number to make an appointment. I told her that I didn’t feel comfortable with that. She said it was their policy and couldn’t make the appointment without it. I asked to speak with the Manager who reiterated the same thing. I told her I was willing to give my gift card number to make the appointment as I didn’t want to waste my Mom’s money as she has already paid Massage Envy for services. The Manager told me she couldn’t do it and refused. I asked if my Mom could get her money back as I thought not only did this feel unethical but to not even work with me and use the gift card to hold the appointment just put a bad taste in my mouth. I explained the situation to my Mom. She purchased the gift card in Vancouver, WA so she decided to go in today and try and clear up the situation. They told her that the Clackamas Massage Envy should have used the gift card to hold my reservation and if I was willing to come to Vancouver they would honor that. I then asked my Mom was it their policy to use a credit/​debit card to hold appointments. My Mom asked and the employee at the Vancouver branch said yes it was. At that point I was done. It seems to me that they are first trying to sell memberships first and customer service may come second or third. This was a gift. What if I was someone who received a gift card and did not have a debit/​credit card? I wouldn’t be able to make an appointment? When I want services like this I don’t want to worry about if someone is trying to sell me something. It’s suppose to be a relaxing, luxury experience. As I read other reviews this seems to be what they do. A place like this I would in no way want them to have my debit/​credit card on file.

Front desk girls were very friendly! Massage was awesome!!!
I live in Olympia WA, but when I visit Portland, I’m definitely coming back to get another amazing massage!!!

I have a membership at this location and even though I can schedule appointment at any location, their availability is very limited. I have trouble getting appointment scheduled. At a result I ended up having 9 credits on my account. So I called to cancelled my membership and they told me I have have 30 days to use all 9 credits. If I can’t get in for one appointment a month, how am I to get in for all 9? The staff were not friendly when I explained my situation. As a result they pocketed my money and I didn’t get what I paid for. Don’t get trap with their scam. And don’t sign up for membership by these people. They are professional scammers and they hire unprofessional staff and you get nothing but rudeness for your money. And, they pay their therapists next to nothing and transfer the cost to you through tips. You pay for massages and then they even have «suggestions» for how lunch tips you have to leave.

Gave this Massage Envy 3 stars because it was so so. I think my wife can give me a better massage.

I just had my first hour long massage at Massage Envy (and only my second massage ever). I received a gift card for Christmas and finally had the time to take advantage of it and treat myself. Brendan did a great job and I was very appreciative that he targeted all the areas I requested. My review is not based on the massage, it’s based on the experience with the front desk and company as a whole.
It started last week when I wanted to schedule an appointment. I requested an appointment online and received an email stating I would get a call shortly to confirm the date and time. I didn’t hear anything from them so I finally called the next day, more than 24 hours later, and no one answered (at 6pm??). I finally got a call back that evening and they did not have any openings on my original requested date of Saturday. They were able to schedule me for Sunday though and I was looking forward to it the rest of the week.
My ultimate frustration was the checkout process at the end with the membership sales pitch. I was in a very relaxed state and still a little light headed from the deep tissue massage. Being asked to spend $ 60 a month in such a relaxed and vulnerable state really felt like I was being taken advantage of and seen as another sale for the day. It completely ruined the relaxed feeling I had. I felt put on the spot. I asked if I could have 24 hours to think about it and was told no, it was only good for this transaction. I asked if I could call my significant other and stated I would be right back. I came back about 5 minutes later, unable to get a hold of him, and decided to not do the membership. I just did not feel comfortable making that decision so quickly after my massage, nor committing to a $ 59.99/a month payment for 12 months without at least a day to consider it. It’s really dissapointing that a very relaxing experience and massage were ruined by the harsh sales pitch at the end. She even suggested to just charge my HSA. Does your staff even know what those are and where the money comes from? It’s not unlimited funds and has to be planned the year before during enrollment. You would probably have a higher sales rate if you didn’t take advantage of people right after a massage and pressure them into a now or never decision. Other places I’ve been that offer memberships at least allow 72 hours to think about it before committing. I was told if I didn’t sign up then I would also have to pay a $ 40 sign up fee on top of the $ 60 a month if I chose to sign up at a later date. As it stands, your sales approach is tacky and takes away from the «spa» feel of «Massage Envy Spa». I walked away confused, upset, significantly less relaxed than I was in the massage room and ultimately disappointed that the focus was on the sale, not my experience.
All in all the massage was wonderful, the rest of the staff and experience was not. I have no complaints of the massage itself and I might return in the future strictly out of convenience or if I receive another gift card.

The staff is okay, and my massage therapist is alright. I have been getting massages for years now. I usually get them from my chiropractor’s clinic but since that is more than 45 minutes away from home, I decided to try this Massage Envy near my home. After my first massage that I found in the mail for $ 49, I decided to give them a shot.
At the end of my appointment, the lady up front talked me into getting a membership. My fault for not fully reading that long contract and signing my life away. The part she left out was the cancelation policy of doing it 3 days after I sign or ELSE I M STUCK WITH THEM FOR A YEAR! even phone companies have early termination policies with a fee, THIS PLACE FORCES YOU TO STAY WITH THEM FOR A WHOLE YEAR for a total of $ 720 they want from you.
It has been only two weeks and I did not even get a massage from my planned membership yet and they wont let me cancel! What in the world?
I dislike feeling stuck, I would not mind paying them a few hundreds to leave. I can’t stand stupid policies that makes no sense but to keep you.
Now I know how it feels to be a guy that gets a girl pregnant and is stuck with child support for 18 years.
I should have never left my massage therapist from my chiropractor’s office, at least she allowed me to try other places and come back. Now I am just stuck with this chain cooperation. How lame!!!
I have nothing against the people here, just their policy :(
Wish they had an early termination policy, maybe this is how they stay in business, from being a mistake sign up!

I am very surprised by the other reviews and how negative they are. I have been a member of the Clackamas Massage Envy since October 2012. I have always found the front desk staff to be helpful and responsive. I am able to set appointments easily for the dates and times I need. My husband and I go together but not in the couples room and never have had an issue scheduling 2 appointment at the same time with 2 specific LMTs. I have found a wonderful LMT, Jess and give her 7 stars! She is professional and really knows her stuff. My husband see’s Jarrod, he gives him 6 stars!!! He is really great! As for the price, I think that the monthly price for a one hour massage is priced competitively. One improvement that Message Envy could make would be to reinstate the complimentary aroma oil as part of the base package. It does add something special to the overall experience. Charging extra makes the monthly membership seem like less of «a good deal».

I’m giving up after having been a member for over a year. My usual person reduced her schedule by another day, canceling my birthday massage with almost no notice. I have tried three other therapists, but they are mediocre at best. And once again today, my appointment was cancelled at the last minute. I’m just done. I’ll find someone private who is well-​recommended.

Every time I make an appointment they are always booked! When I finally got an appointment for a couple massage 2 days before my wedding they cancel on me the day of our should I say 2 hour before my appointment. Now I go out of my way to johns landing location they are way nicer, helpful, and I know I could get in and they won’t cancel on me. Clackamas location massage was ok you get what you pay for.

Dear massage envy info team,
I have been a member with your company for over a year now, and hands down you have officially been dubbed the absolute worst massage experience that I have ever had in my life. Claps to you guys.
The first two times were great. Ralph at the Clackamas location was the only nice person in the whole building that I met. Your front desk is a nightmare. The girls don’t say ANYTHING when you walk in, no greeting, no hello nothing. I feel like I am at the DMV every time I step foot into the Clackamas location, they are unprofessional, and they badmouth customers when they leave while other customers are in the lobby.
Last month I had experienced some identity fraud while on a business trip, and during that time my husband and I had moved from Clackamas, Oregon to Camas, Washington for new jobs. Since I travel for work mostly in the summer I was out of town and couldn’t make it in to one of the locations to change over my new card number. I wasn’t about to give my credit card information over the phone because I just had my identity stolen and I didn’t want to risk anything again.
With that being said, I had multiple calls from the Clackamas store, even after I told them that I would be out of town until the middle of the month and that I would make it into a store when I had the chance. 3 weeks later, stressed out, overwhelmed and exhausted (the perfect customer for you) is when I finally arrived at home. I called in to make an apt with your Vancouver location, which to my surprise they said that I had to go all the way back to Clackamas Oregon to renew my card before I could have a massage from your chain store. First strike was that I had to go to a location that wasn’t even in my STATE, just because I started at that store. How convenient!
I called Clackamas saying that I wasn’t able to make it back that way for another week or so, and I spoke to a new person named Dillon and a very rude Tiffany. I asked her if my mother could come in with my card and update the information while I was away and she said that would be fine.
Strike two, Mother enters scene — front desk threatens to confiscate my card from her and tells her that I need to come in and update the information. When I call back to the Clackamas office a day later, Tiffany answers, cuts me off every time I try to speak and then says «we are just trying to help you out before we send you to collections». Strike three.
I couldn’t get ahold of a manager at that location, so I called East Vancouver. When I told them what was happening she took control of the situation and fixed it. After being threatened to go to collections, and your company stressing me out (which is the opposite of what you advertise online).
The cherry on top of this wonderful experience, is that I haven’t had a massage from your company in over 9 months. That’s right, I have been paying every month for a relaxing massage and I rather not come in and get. I hope something happens with this email, because the reviews all over the internet are screaming for someone to fix the problems.

I would love to give them more stars. But the front desk was not friendly at all. You walk in and they don’t say hi. I stood at the desk for awhile before I was acknowledge and they could stop talking to each other. And then when I was done with my massage the same thing happened. They couldn’t stop talking to each other and when I asked a question they all stared at me like I was crazy.
As for the massage Liz did an amazing job and I give her 5 stars! She was very nice made sure everything was good and was passionate about her job. Thank you Liz!

The absolute worst massage experience I have ever had in my life. I think I was less relaxed after leaving than I was when I went in there.
It started out fine, they asked me what I was looking for in a massage, I figured saying relaxation and stress relief was pretty accurate. Then I was introduced to my massage therapist, Sam. She took me back to my room, and left me to get ready for the massage. Once she came back she started with some polite conversation and asked how the pressure was, I said a little harder, then a little softer… it never got softer, and the conversation NEVER stopped. I have a 4 month old baby at home, so really all I wanted was quiet! She talked about what stressed her out, her family life in great detail, her bills, how she loves her car, how she prefers cash tips but also likes tips on cards, how many kids she wants, she even mentioned how quiet I was and still kept talking! and the whole time she was giving me the worst massage ever. Towards the end she seemed to be more interested in the conversation she was basically having with herself rather than giving the awful massage that she was working on. Overall, I would not recommend this place to anyone looking for a relaxing experience, if you want to talk to someone for an hour while they poke you with their fingertips though. It’s perfect.

This place was such a disappointment. I’ve been a few times and have had the worst massages here. I guess it depends on who you get, so if you do decide to go here make sure you let them know before coming in what you need/​want so they can find who they think would be the best match for you. Tough though because it seems that turn over is high there and you never know who you are going to get or how long someone you actually did like will stay. I told the people that I needed a deep tissue massage and got the worst people. I couldn’t relax because the whole time I had to tell the person to please press harder. I won’t be going back to the massage envy.

NEVER, EVER GIVE THIS PLACE YOUR BUSINESS. THEY DON“T DESERVE IT!!!
So I thought the other reviews might be harsh… Until I actually had an experience with Massage Envy in Clackamas. I need to be clear, I never received a treatment from them, and that is the whole issue. Here’s what happened.
I made an appointment for a friend and I to receive a 1 ½ hour massage for my friend’s birthday. We booked it 2 ½ weeks in advance and my friend planned to come down from Olympia to celebrate her birthday starting off with a nice massage. I planned her entire birthday dinner around this appointment too. I mean invitations went out and everything.
On Sunday, I get a message from Hannah, the receptionist that, oops! they overbooked for our time slot so, she will have to «go ahead and cancel» our appointments and to call her back if i’d like to schedule a massage in the future.
Um, wait. That’s it? No solution offered? nothing?
So I call back and talk to her and she said that we were the last 2 appointments made for that time slot so we won the lottery as to which 2 appointments got cancelled. Oh, and they were completely booked up for that day. I informed her of the fact that we had planned an entire birthday around this and that we were first time clients and I asked if she would be willing to call 2 other clients to see if they could move their appointment times for a different time. She said NO then transferred me to someone else that I assume was her manager.
Big surprise here, the manager was rude, unprofessional and kept cutting me off and interrupting me when I asked her if she would call other clients to see if they could reschedule, as we had an out of town traveler coming specifically for this massage appointment and that her dinner was scheduled around it. She said «ABSOLUTELY NOT», that the other clients in that time slot were «already established» patients and had probably made the appointment at their last visit. She wouldn’t even attempt a call to find out if that was a possibility. So, as I informed her, she essentially chose «established client» business over «new client» business instead of doing the smart business thing and trying to find a workable solution for everyone to keep all the business. Especially since it was their fault in the first place.
This place ruined a birthday celebration (because of course I couldn’t find an appointment this last minute) because their front office staff is incompetent and cannot seem to manage massage time slots. It’s rocket science, I know. Extremely difficult and complex stuff. Not to mention their incapability at effective management of the problem. They are rude, and have no idea how to treat people.
All negative reviews of this place are spot on and should be listened to. Never give this place your business. They don’t deserve it.

How it works: You roll in and get a $ 39 massage. Then the hostess tells (sells) you all about the great reasons you should enroll in the monthly massage program ($ 49 EBT for one year). This lil plan gets you a 50-​minute massage every month and unused massages rollover or you can break up the time to add on to massages later. I was an easy sale, because my doctor said I needed to do this to help manage my stress.
I can only speak to the Clackamas branch. They are pretty nice and mostly organized – I called and left a message to schedule a long overdue 90 minute massage that ended up being a 50 minute. Womp, womp. Otherwise they’re a-​ok.

Reading the reviews prior to coming here I was expecting the worst. However, I walked away pleasantly surprised by my experience.
The staff was friendly and professional, I was checked in and seated in the «quiet room» immediately. My masseuse was professional and focused on my trouble areas and applied appropriate pressure.
I think the price is a little spendy for what you get. I paid $ 39 (one-​time introductory rate) but it is typically $ 50 per month with membership or $ 65 without. The manner in which they get through clients is very fast and almost doctor’s office like to where they call you in, do the massage, and quickly get you out. I was disappointed that my hour massage only lasted 45 minutes as well.

The massage itself was average, at best. And that’s pushing it.
Tremendously overpriced, I almost wish the could have automated check-​in. You could see what time was available and just submit what time you’d be in with your credit card, they’d charge if you didn’t show. That’d save me the trouble of having to deal with their terrible, unknowledgeable and uncaring staff (minimum wage is «pretend to care» wage).
After calling in to reserve a massage for my partner and I (and quoted one price), I came in and on the way out was given a different price. I explained that on the phone, the employee quoted me a different price. They responded blithely with a «That employee must have had it wrong, actual price is (double what they told me).»
I should have just walked out, but I paid (rather than get arrested).
Also, to the staff: Please shower and don’t smack-​talk customers. I don’t care if you think they’re fat.
Additionally: If I pay for a 1-​hour massage, I want a 1-​hour massage. I don’t need to 10 minutes to HURR DURR RELAX WITH TEA before hand or a 10 minute «cooldown.» If it’s 40 minutes, advertise and charge as such.
Stay away from this place. Go to a local, non-​franchised, non-​chain and build a rapport with a masseuse that will get to know you and what you like.

I wish I could review the actual massage, as I desperately needed it, but this doesn’t go past the front desk.
My first hint should have been when I called to schedule and she put me on hold 3 times.
I show up at my appointment and after staring at the screen for a few minutes, they tell me I’m not on their schedule. Awesome– the girl who scheduled me was training and screwed something up.
What a letdown.
The front desk was completely unapologetic and didn’t act like it even phased them, telling me it was my mistake even though I reconfirmed twice.
She also took my Visa number over the phone to hold my appointment, which is now floating in Neverland.

My partner and I joined Massage Envy with the promise that we would be getting a massage with the membership once a month.
At first this seemed to be a great deal. The first thing that I noticed about Massage Envy is the front staff seems a bit unprofessional. While i have sat there on many occasions waiting before or after my massage I have overheard the front staff badmouth clients.
I also have the sense that they are not really happy about their jobs as they seem bored.
The massage therapists are usually good. The only really complaint I have is that a lot of the staff seem to want to talk while giving you a massage. The last thing I want to have while getting a massage is someoone talking about the party they were at last night or about their children and girlfriend.
Looking into the company themselves I do now know they pay their staff crap wages and basically rely on tips which they really do push you to tip a lot which leads to the massage not being as affordable as you may want.
Save your money and find a non-​corporate therapist that will make you feel relaced and as oif you are #1.

There’s a few very nice things about being a member here-​the biggest being last minute appointments. When you need a massage after ie: falling down, moving, stressful day etc. etc. you kinda want one right away not in 2 weeks. The down side is I think that most of these therapists that are available last minute aren’t the best. The technique is rather sloppy and rushed and I think one of the therapists forgot about me for about 10 minutes. My other big complaint is that your massage never goes for a full hour-it’s more like 45 to 50 minutes. I’m starting to think that this place just isn’t worth the money.
My advice is that if you find a good massage therapist that you like, write down his or her name and request them. There are some good ones-​but most are mediocre at best.