Toys R Us

I will probably never come to this toys r us again because of my experience here. On their stuffed animal aisle they had a «$ 19.99 ‘42in plush bear sale» so I grabbed one of the Bears from the shelf and when I went to pay for it she told me it was $ 59.99 so I told her where I got it and what the sign said, so she walks down to the aisle and I follow, showed her where I found it and she tells me the bear was in the wrong spot. Grabs the smallest bear from the shelf and tells me it’s the one for sale, she brings it back to the register and rings it up to a total of $ 34.99?!? Uh no that’s not the right bear, or she didn’t give me the sale on it like the sign had said. So She brings her manager over and I try to explain to the manager, but the manager ignores me the entire time and then walks away? And the cashier tells me l”$ 34.99″ again. At this point I was done and didn’t get anything. This store needs way better customer service!

Great selection on Scooby Doo stuff. I am a huge collector of Scooby Doo and it is hard to find elsewhere. Staff is very friendly also.

This is a typical TRU store. Nothing you wouldn’t expect, but it is clean and the staff is friendly. They keep a good stock and are happy when you mention online deals. Fast check out with a smile.

This store is so frustrating every time I go… Had it not been for the fact that my 3 year olds birthday is coming up AND I was wanting to see what he wanted, I would not have been there!!!
The store NEVER has enough registers open — but they have a million employees roaming the floors!
The stuff is expensive, the store is gross and the employees aren’t very helpful OR polite.
I wish there was another toy store nearby that I could go to… Beside Target or Wal-​Mart.

This is still the best toy store in the area. Great location by the mall but you don’t have to deal with mall parking, they have ample parking.

Well as a kid I remember coming here to do exactly what all the kids are doing now! One less star for having less selection on wrestling figures compared to Walmart and Target! They have the same old figures for sale each and every month!
Place is not too overcrowded but at times there is a lack of cashiers helping out on check out!
But if you want to find a good deal sign up for their rewards program and get rewarded and go a step further and sign up for their MasterCard you get 15% off coupon! And more rewards! I don’t hate the place and actually love being here browsing through their infant section and looking at all the hello kitty stuff!
Great parking and great staff and great selection of varieties of toys just unhappy and yelling parents who come need to chill out!

The toy selection is just awesome, I feel like a big kid when I go in here. Every toy you can think of for every age.

I needed a new baby seat and the only toys r us that had it was the one in Clackamas. I tried looking it up on line but could only find the model. As I was driving to toys r us, my 22 month old son in the back fell asleep. This was the only time I had the time to buy this seat. I had bought a seat for traveling early from walmart. Turned out to be a complete waste of money. You truly get what you pay for. As I pulled up to the store, I was wondering how in the heck was I going to get the seat with a sleeping baby. Luckily, the manager at the time, Friday Dec 20^th, was outside busily bring baskets back into the store. I got lucky. I pulled in the front and parked with the car on, stepped out and asked the Gentleman, who was the manager that Day believe his name was Brian, If he had a certain model of car seat. He immediately called it in on his radio, had them bring it to the front, took down my member number and had everything ready at the register so all I had to do is go in and slide my card. He stayed outside directly in front of my truck watching my son sleep as I ran in, slid my card and was out in less than 90 seconds. I brought the box out, threw it in the back and shook his hand and thanked him! He said Merry Christmas and I was off with my new car seat. I highly recommend that if anybody had a bad experience here before, go back and speak with the manager. politely! Aggression will get you no where in business! :-) Just saying

To anyone who cares at Toys R Us;
I don’t normally worry about the small things in life, but the last two days have been draining on me… and it all surrounds the performance of your Toys R US store (#8005) located at 12 535 SE 82^nd Avenue, in Clackamas, Oregon. Before I tell you about the events that have cost the company a customer, I will explain that I spent 400 dollars on gift at the store prior to this all going down. I would have taken back every single dollar of the shopping trip had I been shopping alone. But because I was with a group, I chose to not make a scene, but follow up this way. It is now up to Toys R Us to earn my business back, along with those who seek my opinion about the stores and what they provides. What used to be my favorite store as a kid to visit every year around Christmas, has now become a place I do not expect to be going back to. That’s sad.
There are multiple employees involved in this issue. Many of them had okay customer service and some were down right unacceptable for anyone hoping to retain a customer.
On 12/​18, I went in and spent two hours completing a Christmas list for four children, lasting over two hours. My final purchases were bikes… three total for each kid of mine. The one I located for my 8 year old son was a Tony Hawk… unfortunately, there was only the floor model available. The manager gave me a 15% discount, but refused any lower, even though we were spending a large amount of money there and offering to take an obviously «rode around» bike.
When the bike was removed from the rack and we walked it to the front of the store, I noticed that the front brake wasn’t braking the wheel at all. When we had our complimentary «safety» inspection before taking it out the door, I expected it would be fixed. The «safety» check employee, who I believe was named something similar to «Curtis» took the bike somewhere… and supposedly got it ridable. When he returned it out to me, I started walking outside and noticed that the problem was still obvious. I returned into the store from my car, waited for «Curtis» to come back to the front of the store, and explained the issue to him. He took the bike and I said I would be back in 1 hour.
I returned to the store to pick up the bike and it was in worse condition than before. The front brake had been merely bent, so that the left pad would touch the rim, while the right pad was broken to the point that it would actually move OUT when the brake was pulled. I pointed it out to him and he attempted to tell me it was the «style» of brakes they were putting on bikes now. I called BS on it and explained to him what I was seeing. All he had to offer was that the brakes would still «stop» the bike. The wheel was severely warped… which he explained was from the amount of time it was in «its packaging.» He must have forgot it was a floor model. He insistence that the bike was fine was an embarrassment to the company… he out right lied to me trying to get me to take the bike even though it was in poor condition as put together. I immediately returned the bike, got my money back, and later gave Wal Mart my business for the bike… which is not something I’m proud to have had to do.
Both of the other bikes were going to be assembled and picked up in 24 hours. I was advised I would get a call when they were ready.
The next day, I waited for a phone call… nothing. So, as I expected, I had to call to check. I spoke with Justin. He told me both bikes were done. I went to the store to pick them up. While I was walking down the aisle to the merchandise pickup area, I was approaching an employee who was carrying a large package on a hand truck. As he approached me, he got distracted by another employee asking his help on locating an item. While walking with the hand truck in front of him, he closed his eyes as he was «thinking» about the product location. Sure enough, as I passed by, the hand truck and load smacked me right in the left shin as I came down on a step… thus buckling my knee the opposite way as it is supposed to go. I took a picture of the shin mark and attached it to this email.
When finally reaching the pickup, I met with Justin and Garrett, who were very polite and helpful. While he was in the back getting the bikes, I overhear a conversation regarding dirt on the tires of a new bike… one employees suggestion to him to clean the tires… put «WD40» on it and it will «come right off.» He brought out the first bike… no problem. The second bike… the problems continue. It was indeed a Barbie bike, as purchased… yet it was a used, possibly returned, 16 inch bike, completely different then the one I ordered. See photo I attached of the «returned» bike and its poor condition. Both were apologetic.
Justin said he pulled my tag off the bike, so whoever was assigned to build my order put the tag on that bike and did not even assemble the purchased one. Again… I had to wait. I told them I was

Most of the Toys R US’s and Babies R US’s that I have dealt with have been so-​so in terms of customer service, but my experience with the Clackamas store — and specifically the managers Justin and Kent was EXCEPTIONAL. I had an issue with an online price that doubled on me after I ordered the product, and the corporate customer service team refused to fix the problem, but the Clackamas store stepped in to make it right even though they were swamped with a holiday rush. Their overall level of service was fabulous as well as keeping a loyal customer. (I later received a call from corporate apologizing profusely for the issue — but it wasn’t until it was escalated all the way to the top)

They are so sweet and patient in helping me find the toy I’m looking for. If they don’t have it, they will spend the time finding it for you and either ordering it for you, or filling out the paperwork needed to ship it to you directly. Puts the magic back in toy shopping!

scary creepy small scarier creepier smallest Toys R Us you’ll ever find. if you don’t get mugged in the parking lot, then you’re having a good day :-p
anyway, same old selection inside. staff was friendly. BUT again, not a good location. hard to get in and out of. horrible intersection. busy busy busy traffic everywhere. ugh all around.

This store is a typical Toys R Us. Kind of chaotic, but fun. I definitely get the impression they would offer more selection if they had the shelf space. We most recently went there to comparison shop prices with items we had seen at the
at Clackamas Town Center. Unfortunately, neither of the 2 items we had in mind were found at Toys R Us. The Star Wars aisle really seemed jam-​packed with products but not the 2 we wanted.
We do not (yet) have kids, and so often I am clueless when it’s time to shop for our nephews. One thing I really like about this Toys R Us is the always-​rotating seasonal section right inside the entrance. I have found cool miscellaneous things like soda-​scented bubbles solution that has been a real hit with the nephews. I very much appreciate the gift ideas in that section.

Because of my experience at this store I will NEVER shop at Toys R Us again. I had to work during the black Friday sales so I sent my mom out there to buy me an item that was on sale and when she asked the sales clerk where it was she was totally clueless and told her that they didn’t sell an item like that but pointed out a similar item that was twice as much. Later that day when I got home I checked the ads and called them back. Sure enough they did have it. Today I called to see if they could still honor this price since we where given the wrong information and I was told that they would. When I went out to buy it, another manager was there and refused to sell it to me at the sale price. Before I even opened my mouth, he was already defensive and rude to me. This store is 9 miles from my house, so it cost gas and time to go there and back twice.
It took me three phone calls and about an hours worth of hold time to get through to someone on the Toys R Us 800 number. They took my complaint, but in the end nothing will come of this. I have never written a review before, but I have never been so mistreated at a store before. I should have known since there were three other bad reviews for them relating to customer service on this site.

I’ve slowly started to make the big adjustment to fatherhood. The medicine cabinet now contains diaper rash cream, tiny combs, gripe water and baby shampoo. No longer will you find the party boy’s essentials consisting of a bottle of 5HTP, breath right strips, Kleenex, Advil, vitamin B and Visine. Parenting magazines are slowly taking over the coffee table, while issues of Playboy and old Exotica magazines have recently found their way to the recycling bin. Baby bottles are replacing beer bottles; paraphernalia has been exchanged for pacifiers. Glow sticks are now glow in the dark stickers.
Sure there may be a little sadness in the passing of an era, some reflection on the good times had and the super naughty things done; yet with everything in life, there comes a point when it is time to move on. This was certainly it.
However, this impending fatherhood has brought forth some unexpected benefits. One of them is frequent trips to Toys R Us.
Lego’s, Action Figures, Games, Play Dough, Bikes, Balls, Sit N Spins, Big Wheels, Crayons, Matchbox Cars… all of these childhood favorites are there. And I can play with them again… or should I say, I now have the chance to buy them for my son, so that he can experience the joy of kick ass toys.
This impending fatherhood thing… not such a bad gig after all.