Sprint Store

Ok so customer service was ok, but I bought a screen protector and asked them to put it on for me so I don’t mess it up. I want my screen protector to be installed correctly. Big dude put it on completely crooked when it coming up all around the edges. Then him and his manager told me that they are all like that. Ummm No they’re not, my wife and kid have the same screen protector installed at another store and they are perfect.

By far the WORST customer service. They don’t even acknowledge you standing there. Would give them zero stars if I could. Total waste of time coming to this Sprint store, T-​Mobile it is.

If your looking for customer service or competency keep looking. Sprint blows and this place is no different. 12 years with sprint and off to T-​Mobile I go.

Very good experience! Very well Customer Service was given to me today. i went in a bit upset about my phone but with the great Customer service i walked out the store feeling better. Unfortunately the guys at the location couldn’t help me. Because they are not a repair store and because i don’t have insurance but they did assist me with their best of knowledge. Thanks to the very friendly gentlemen; Robert, Eddie & Hector! I will be going back to this location for any further assistance

Too bad I can’t give this place zero star. The older white lady seemed rude when we walked in and she immediately said «they can help you back there», referring to two sales already helping customers. Good way to get rid of customers, bad for business unless Sprint doesn’t care.

Wow. I called this location and receive the worse customer service. Older white lady came off extremely rude. I asked a question and she said «NO! Do not do that» She talked to me in a tone that made her sound like a pissed off mom. I’m glad I’m leaving sprint for t mobile

Worst phone experience ever. Went in last week to have my phone looked at, they couldn’t take a look at it. Asked me to come back, came back and technician is out! …but hey they tried to sell me an accessory. What a joke this store is

I stopped by to replace my phone, they didn’t offer their services so I was forced to walk out. Horrible customer service

The service here is excellent, the guy that was helping me get a new phone was obviously new but he was still so quick and knowledgable of what to do. I upgraded my phone and had all of my information synced in under 10 minutes. The boy seemed nervous but only because he wanted to want to give us the best deals and the quickest service which I greatly appreciated.

Such a negative experience today. I went in looking to upgrade my phone. Ideally I was looking to replace it with something I wouldn’t have to pay for out of pocket, but I was open to the idea of maybe splurging on something a little nicer. Walked, the manager and sales clerk seemed completely uninterested in talking to me. The manager was texting and the sales clerk was polite but seemed annoyed by my questions. They informed me the phone I was looking for was not available. When I asked what I could get for free with a contract renewal the store manager LAUGHED AT ME. Seriously, he was rude and dismissive, he made a disgusted facial expression when I asked if there were older model phones available, and as soon as he figured I was on a budget he seemed completely uninterested in talking to me. Instead he carried on a LOUD conversation with someone in the back regarding his personal dating life (very unprofessional). The sales clerk said I might be able to order an older phone online, when I told her I’d do that the manager barked out at me «It’s still gonna cost you money out of pocket!». He said that when I was walking away, he never said thank you for coming in or bye. When I left I heard him snickering, presumably at me. I needed a phone and being a Sprint customer, I tried a Sprint store nearby in San Dimas, it was like night and day, a much better over all experience. Seriously avoid the Claremont Sprint store unless you enjoy dealing with condescending rude sales people, there are better Sprint stores in the area.