Aspire Federal Credit Union

Customer service is the worst. I was traveling out of the country and called the bank to let them know so I could have access to my card. Well when I went to go use my card, it kept getting denied. So I called them, after waiting for over 10 minutes while in line at the store, a representative goes on the phone and says it should be all set. So I hang up, rerun the transaction, still wouldn’t work. So I called the bank back, when trying to get a representative, I got an automated message saying all reps are busy, leave a message. I had no option to talk to someone. I left a message, waited 30 minutes to cal back, again was told to leave a message so I left a second message saying it was urgent. No one called me back until 5 hours later. I have been banking with them for several years and I will no longer bank with them after this.

I recently got a Home Equity Loan from Aspire. I was thrilled with the ease of getting the loan and the quick approval process. I’ve been able to make so many improvements to my home when I thought I didn’t have enough equity. The loan sales people and processors there are AMAZINGLY helpful and responsive. I couldn’t imagine banking anywhere else. Thank you Aspire!

Love Aspire. I can easily manage all my finances online or on my phone. I used to struggle remembering all my passwords for all my bills, but now I just schedule all my bills in Aspire’s online banking. Mobile deposit feature is really convenient. The rates I got for my credit card and FlexLine were surprisingly low and have really helped me save money and get my debt under control.

Been banking here for around 4 years. And while there website is admittedly an area of opportunity, the level of customer service and the rates for loans etc certainly outweighs the bells and whistles of a big bank like chase.
I’ve now taken two loans out from here and the low apr and flexible terms coupled with friendly and knowledgable employees is why I rave about aspire to anyone who will listen!
Highly recommend!

I have been with this CU since there office was on GI NY and it was the FAA CU. In all the years I have had a few problems. But know I have had it. Since the new web site they are terrible I have called CS 3 times and no help. They transfer me and no one picks up. The problem is that all my setting from the old web page a where not transferred to the new account EX do not renew CDs they renew them I have called and called. The next step is a call to the NACU. When I talk to someone they say they see what my preferences are and do not understand why they are not done. One person told me they are still working on the new web site. Why start something that does not work

The worst! The customer service is terrible! The website is terrible! If your choices were to use this bank or bury your money in the backyard… choose the backyard. You’re lucky if they even pick up the phone when you call and forget about trying to use their website. It’s from the stone age!

If you are not local to a branch and plan to use their website for banking here, do not even bother. Their website for accessing the account looks like it was designed in 1995. It is the worst website I’ve ever encountered for accessing a bank. I’m part of another credit union and I understand that small credit unions are not going to have all the bells and whistles of the national banks. However, this website is so subpar, that I’m shocked that more people haven’t complained about this and forced them to change it.
I was drawn to the high savings interest rate, but there are so many restrictions and its so cumbersome to access my account on their website, its definitely not worth it.
ALSO, BEWARE: I was trying to close the account and was told they charge $ 25 to close your account before the 6 month mark. WHAT?! The phone rep said they disclose this in the fees schedule that they mailed to me, but I really don’t think I ever received this.