Good Tidings Plumbing, Heating and Cooling

Beware of Good Tidings high pressure sales tactics. They are extremely over-​priced compared to other similar businesses in the area. For example, they wanted 30% more for a complete HVAC upgrade than a business with similar qualifications as them. Additionally, I got a quote of over $ 11,000 to replace a cast iron waste pipe. I just had another reputable area plumber do it for less than $ 1,500. I do not doubt they do good work, but do your homework before doing any work with them.

Long story not so short… Called them for a problem that occurred right after they came to make a boiler repair. I didnt call about the problem for months bc I was half busy, half lazy (and it was a minor issue). When I finally called and they came to check things out, I specifically told them it must be something related to the repair/​adjustments they made months ago. The guy does his diagnosis. Tells me it’s not related to the previous repair/​adjustments. It seems to me to be quite a coincidence, but I’m assuming the guy knows what he’s talking about. He orders the parts needed for the repair. Makes the repair a week later. Costs me about $ 600. Problem persists. Another guy comes out. Spends a good amount of time diagnosing and ends up just adjusting a gauge… a gauge that was adjusted during the initial boiler repair. None of those parts I paid for were necessary at all. Now don’t get me wrong, I’m not paying the guy to turn a knob, I’m paying him for his knowledge that the solution would be to simply turn a knob. I’m glad to pay for his expertise. But had that second tech been sent to me initially, my bill would have been about $ ¹⁵⁰⁄₂₀₀ of labor only as opposed to labor and parts totaling $ 600.
Must say that all the staff I’ve dealt with (except one man who answers calls) have been extremely polite and professional. They also are pretty good at being punctual and have a lot of availability. So for that they get 3 stars. Unfortunately after this experience, I won’t be using them anymore.

I had a great experience with this company. The technician came on time and he did great work and awesome cleanup too. I highly recommend this company to all my family and friends you will not be disappointed.

Chris wanted $ 1,100 to put in a new toilet. BUT WE NEVER ASKED FOR A NEW TOILET! IT ONLY NEEDED THE FLUSH LEVER THINGY REPLACED! Unreal! As soon I started to tell him NO he made every excuse to hang around. He came back in the house to sit down to «rewrite» the quote more clearly, phone call to his office, spoke with manager for better price, worked on numbers. It was exactly like dealing with a car salesman especially when he came out with the line «this deal is only good for today». Ended up fixing it myself for $ 5.

Brian J was professional, knowledgable, courteous and clean! He arrived quickly, on time and was efficient. He did a great job repiping and modifying the water lines and updating our washing machine hose. I would highly recommend Good Tidings!

Called them late at night and first thing the next morning Brian came to our house. He was professional, courteous, showed my husband exactly what he was doing and gave us great options for our clogged kitchen sink. Will definitely use them again if anything comes up!

This company is horrible and then manager says our services are not for everyone. Yes its only for those who don’t mind paying 3 – 4 times the price for same service. Ridiculous

I am surprised that this company has a four star rating on Unilocal… VERY surprised. I was DISGUSTED by their sale tactics AND their prices.
My wife and I recently moved into a new home and brought our washer/​dryer with us. I’m very handy, but being buried under a pile of boxes, having a newborn baby and just dealing with «life» in general, I thought it would be best to have someone come out and simply (and I do mean simply) hook up our units. I mean, how much could it be? $ 100? MAX
Nope… Not even close. They LITERALLY (I know because I did it) had to just «plug n’ play» because I had brought all the parts with me from the other house. The technician takes a look around, goes to his truck and quotes me $ 300+!!!
WHAT?!
So I refuse the service… The tech says he has to call his manager and I tell him «no problem, have a nice night.» basically thinking he’ll be leaving my home to call. Not the case… he had to call in front of me. Why? Because this is where the «used car salesman» tactics came into play.
«Oh, well, we can actually do this install for the Elite Member rate as a courtesy since it’s your first visit and we have a $ 60 online coupon… So your new total will only be $ 200+» (on another note, we found an online coupon for $ 100… not $ 60)
At that point, I wanted to say «Get the f*ck out of my house!», but I’m a bit more polite than that. I refused service again, told them no way, he left.
Absolutely disgusting. I went to Home Depot, spent less than $ 50 on parts (because I decided to buy a new gas line) and installed everything myself in under 30 minutes. How many little old ladies are getting ripped off by this company daily?
You’re gross… Good Tidings my a**…

This review is based only upon their customer service.
I emailed them telling them I needed an appointment for an estimate to replace my water softener and I need a regular plumber for other jobs in the future. They emailed me back with a number and person to call.
I called her and it sounded like she was reading lines from their policy manual in her spiel. I told her I wanted to know a little about what type of company they are, how large they are and she was silent. So then I asked how many crews they had and she said she didn’t have that information in front of her.
I was transferred to the coordinator and asked him how big the company was he told me he didn’t have that information in front of him. Then he told me that they are very busy with emergencies so they would put me on a «to do» list. I declined the offer to enter their lottery for an appointment.
The logic I have a problem with is that future emergencies should have no impact on a company’s ability to schedule an appointment for an estimate. It would make sense for a company to cancel an appointment so that they can tend to a specific emergency, but it makes no sense for a company not to be able to schedule an appointment based on another event that may or may not occur in the future.
It see reviews here from all over the state so I have to guess that this is not even a plumbing company. It seems they are just a middle-​man who profits by coordinating plumbers with plumbing customers. That would explain why their rep’s would not tell me about the company.

Updating due to recent services (two bad ones):
1) they came out to unclog a drain. They knew it was the day before our wedding and charged us an exorbitant amount to snake a pipe for 10 minutes, knowing we were in a rush. Then tried to sell us a $ 200 part, we refused, my husband bought the part at Home Depot for $ 6. Yes, $ 6.
2) stupidly because we had their «plan», we called them to shorten a gas pipe to our stove. Literally they just needed to cut off a couple inches and cap off. They started work without quoting a price (I wasn’t home, my husband misunderstood), they drilled holes in my floor, ran new pipes FOR NO REASON, and charged $ 850 to our credit card. We called, receptionist was polite, played «phone tag» with the manager, and they gave us the runaround. Still have no resolution, weeks later. Going to contact the credit card company to reverse charges.
Will never use again!

This is the second time I have called this company to address an issue. This company is absolutely AMAZING. Our boiler cracked on New Years Day and they came out within 2 hours to address the issue– on a holiday no less. This morning they came with a new boiler and installed it, and addressed some unexpected electrical issues simultaneously. The cost of the replacement was really expensive and they offered us a payment plan to ensure we could pay for the repair over 6 months same as cash! I am not super knowledgeable about home maintenance and their staff was always super helpful at explaining problems in layman’s terms and presenting all possible options for repair– particularly Steven M and Tom K.- and the other staff was friendly, efficient and one employee even swept up all the mess after the install was finished (particularly Justin, John C and Peter). I will never use another plumbing/​heating company– by far the best customer service we have ever received.

The lwco on my boiler started acting up, shutting down the boiler even though there was enough water. The device has a self-​cleaning probe but it should be checked and cleaned annually and replaced every few years. Standard stuff for anyone who knows anything about boilers. I called this company and described the problem to them over the phone along with the suggestion that the probe might have to be cleaned. The appointment was set up and the guy came over 1 hour before the appointment time. He looked at the boiler, drained it somewhat and concluded that everything was fine. When I asked him what had he done he happily exclaimed he did nothing but gave me a long list of alterations they could do to my heating system and the price for each job. All I wanted was for someone to take a look at the probe, not to rebuild my house. I explained that the problem might not manifest itself right away, especially when the boiler has been blowndown, but it is there. He replied that in such scenarios they just replace the whole device. Right, let the manufacturer say what he will, but who cares? I’ve heard enough. I paid him the appointment fee of $ 49 and that was that. A waste of time and money. If you deal with them set up the appointment in the morning to make sure they have enough time to do the job the same day so they can factor the appointment fee into the final price, and don’t make it complicated: something like «just replace the boiler» or «just rebuild the house».

Stay away — their quote for a basic 1 – 2 hour job was so outrageous that I simply asked them to leave. Thievery. I believe the quote equated to about $ 1,300 an hour for one guy. I had other quotes to go back to. Their explanation for being so over the top was also embarrassing.

This is my second review for these guys, they are that good! We had water in our basement of unknown origin, but it smelled like sewer. I called these guys at 7am and they were there by 7:30. It wasn’t an easy fix, there was a problem with the main stack, the washer hook up, and all the pipes needed to be snaked. They had it all done by 11:30 and for a a very reasonable price. The plumber Justin even cleaned the sewer area and hosed the areas that needed to be cleaned. These guys are the best in the area, hands down.

Our boiler was not firing or turning on, and believe me, nothing motivates like a cold 6 am shower in mid September. Husband checked for a repair company and came across Good Tidings. He called this morning, and they were super polite and helpful on the phone, scheduling a SAME DAY appointment for us. Justin, our tech came out and solved the problem for us in 10 minutes. No trickery, just good and helpful service. I will happily use this company again and will refer anyone to their services. Bravo, and thanks again, Justin!

Good Tidings provides us with excellent, honest customer service, information and advice. In June, Dan came to service our central a/​c. He told us the system needed freon and explained that this included a u/​v dye which would reveal any leaks in the system. On a follow up service call this week (free, because of the yearly service contract), Dan found and showed us a leak in the valves outside the condenser unit. He then spent another hour phoning Carrier to find prices for the valves, writing up three recommendations with details and pricing and sat with us for 30 minutes explaining each scenario. There was never any pressure to agree to major expenses or repairs and Dan supported our decision to wait until next season for work. We have faith and respect for this company and would recommend Good Tidings to anyone.

Finally, an honest plumber! We’ve been having an issue with our neighbor and the city stated we needed to get our lines camera-​ed. It was a last minute thing and I found Good Tidings on Unilocal.They were able to come same day and stated that we didn’t need the camera-​ing. Went to the city with the report but they still insisted that we get our lines camera-​ed. Since I had such a pleasant experiance with Brian and Good Tidings, I decided to call them back to do the job. They weren’t able to camera the line so they recommended another company to do it.
Even though the work that we needed done wasn’t done by Good Tidings, I’m very impressed by their level of customer service, most plumbers would just say they can’t do the job and hang up. This one recommended another company that was also great and sent a Thank you card for the first visit.

Had a clogged tub & after reading the reviews decided to give Good tidings a try. Ben was very pleasant in the phone and scheduled me for the same day letting me know Clint would be our plumber. When Clint arrived he was also very pleasant and showed us what the cost for the job would be. He was very explanatory throughout the process and not pushy at all when offering the yearly plan.
In all, good tidings are not only a honest good company who provide a good job but also clean up properly after they finish their job.
I hope to not have plumbing emergencies again anytime soon, but if I do, I know who to call!

My experience was a good one. I had an emergency and I must say that they were prompt, courteous and polite. I really like the fact that they call you after making an appointment to tell you when the techs are coming. We went through lots of hassles together and I appreciate their patience. I wish to compliment Steven M in particular.

I needed emergency plumbing (bathroom water pipe leaking!!!) and new to the area in scotch plains NJ. Thankgoodness I found goodtidings from Unilocal.TOM was our plumber and he was soo professional, and soo nice. The price was honest. I really thought it was going to be really expensive but it wasn’t bad !! I would recommend to anyone who is looking for EMERGENCY or not emergency plumbing.