Tim Horton’s Cafe & Bake Shop

My boyfriend loves Tim Horton’s and because we do not have one in the Pittsburgh area we made sure to plot our trip home so we could hit one on the drive back from WV.
When we arrived there was no one to greet us for at least five minutes. Once the woman who worked there did come and we began to place our order we were told that their frozen drink machine was broken; major disappointment personally as I was looking forward to a frozen hot chocolate. Then she told us mid-​order their computer was down. I decided to go to the restroom as I figured all would be well when I returned.
While I was gone the woman «serving» us yelled across the store for the manager. When I returned I had to give my order again as she forgot what it was. When the food finally came out about a half-​hour after our order began I opened the bag to find all three of our hashbrowns burned to charcoal on one side. I took them back, apologized for being a pest and asked if we could have new ones. She walked over to the drawer where they were kept and then muttered to herself that there were only two left, but continued to put them in the warmer. I wondered how she was going to address the missing hashbrown when she proceeded to tell me she could make another one… but it would take 30 to 45 minutes. At this point as I stood there with the three burned ones in my hand still and in shock I realized the new ones were not cooked thoroughly. I told her I didn’t even want them. Another girl at this point apologized and asked if I wanted a refund and I said yes. The only thing refunded was the cost of the hashbrowns.
If we didn’t have my boyfriend’s young daughter with us I would have completely lost it. 45 minutes for a precooked hashbrown?! Do yourself a favor. Avoid this horrible location. This was unlike any Tim Horton’s experience we’ve ever had, and not in a good way.

We are Canadian, so when we saw the sign on the hwy saying there was a Tim Hortons, we were excited to stop. (08/​30/​2015 at 8:40 AM) Wow, what a let down. I’m sure if Tim Hortons found out how bad these guys are they would revoke their franchise immediately. The store is within a BFS Food location (store #12 according to my gas receipt) which also has a gas station.
I was filling up when my wife came out to tell me that they did not have the 2 sesame seed bagels with cream cheese (or any other bagel with seeds) that I had asked for. Apparently they did have french toast cinnamon. «No problem… change it to that». I filled up and parked the car because they were not out yet (10 min). I went in to find out that they did not have french toast bagels either. «What do you have?». I was told that they had plain bagels. I said «Ok, give me plain bagels». The girl in the back subsequently told the girl we gave the order to that they did not have plain bagels either. At this point I was so frustrated I just said: «Just give me some food for gods sake!!» They ended up giving me 2 BELT sandwiches on biscuits.
Meanwhile, my wife and our 2 kids were waiting for their orders. My daughter, who used to work at a Tims, noticed that the 2 girls were in a discussion about something and had decided that they were going to cut (literally) in half, the one serving of eggs they had for 2 orders. My wife asked them if that was our order and they said; no, it was not. (We think it was for one of the girl’s mother who was also waiting for food.) Apparently they ran out of ready made eggs and had to make some more. To do that was going to take 5 minutes or so and did we want to wait. Seeing as we had already 20 min invested we agreed to wait. There were people behind us as well who were waiting.
By the time we got everything sorted out and on our way, it was 30 minutes. I was a ways down the highway and picked up the coffee I had ordered. To my dismay, it was not the black dark roast I had ordered, but their regular coffee. I was tempted to throw it out the window, but decided to drink it regardless.
To summarize, I drove away with completely the wrong order and had to wait 30 minutes to receive it. I really don’t get it. That tells me that management really does not give a crap or that they have no clue of what’s going on (not sure which is worse).

Employee was about as friendly as a cardboard standup. Iced Café Mocha was terrible, not stirred at all. Will not be stopping here again. Don’t waste your time. It is inside a BFS which is just as bad. As usual newer BFS stores look dated within a month, as employees bring the place down quickly.