Fast Train Property Management

I had my house rented out through this terrible company. I had to post my own ad online and have the tenant contact the property management company because they are mentally challenged when it comes to posting ads and getting the house rented out. Every time I called about my property it seemed there was a different person handling it each time and I could never reach the person overall responsible. They approved work orders such as cleaning out a dryer vent for lint prior to my consent which came out of my payment. They didn’t inform me that the tenant had just up and left the property until a month later and when they reposted the ad it was for the wrong price. I only got about less than half of my security deposit back which I received about 3 months after I fired them.

Just talked to FT was told deposit in mail to tune of $ 750. $ 50 to repaint walls since it’s so cheap and if you try to clean them the paint comes right off. Did inspection and was told everything was fine. Owners are putting new carpet in since house flooded in winter. FT said don’t worry about doing living room. All of a sudden our whole deposit taken due to a possible flea problem since we had dogs. Nope, flea treatment every month on pets since husband is allergic. Ft is lying and didn’t send proof.
FT always did good with maintenance calls and repairs, for them to lie about my deposit coming and all of a sudden keeping it. Shady as heck. Glad I’m not with them anymore if that’s how they run their business. I’ll be talking to my lawyers about this. Supposedly, FT is sending proof. Doubtful. Will see what lawyer says.

We rented a little house in late fall less than a year ago, it’s an older home and the owner recently acquired the house so we ended up running in to a multitude of issues. Between hotel stays because of no heat and flooding, then a nasty stanky smell infiltrating the house as soon as it got hot outside (rotten guy under the home from the flooding) we have been exhausted trying to settle. It’s almost been a year and they finally said they think the house is a bust and that they are willing to let us break the lease. Only we don’t want that at all. Fast train has been amazing. They do have a response time issue but every time I call I am met with a very understanding and kind person. They get that we’ve done all we can to make the house work and it’s now out of our hands. We are going to move a little further from work and school than we’d like just to stay with fast train. Seriously, I am very happy we picked this house if only to discover how great fast train is.

Last month the motor for my heater went out on a Friday so I called them all day and no answer. Finally my husband calls them on monday because they don’t answer their phones on the weekends; not even their emergency number and they said they’ll send someone out as soon as they can but that wasn’t until Wednesday so I went five days without a heater. It was 40 degrees in my house the whole time!

Excellent company. I highly recommend them and am surprised by any negative reviews which are probably from those who should not be renting in the first place. We have had great success renting our home through them.

I really wish I could leave 0 stars as one star is far too many. The fast train office staff is quite pleasant when you first go in and want to get a lease. Once you sign the lease though, all that phony niceness disappears. Calling them about anything, like fixing plumbing or a hot water heater not working, results in the staff trying to make you feel like an idiot for calling them. I’m sorry but when there are issues with the rental who are you going to call but the management agency? It’s amazing how no matter what time of day you call, or what about, they never have time to help you and rush you off the phone. They have never returned any calls when we have left messages. Absolutely the worst rental experience of my life. I can’t possibly warn you enough to STAY AWAY from fast train! I feel horrible for my family having to endure fast train. Luckily I came under orders and we were able to break our lease. On that point, luckily I had the forethought to take photos of everything and document everything on move in! I guess they ‘lost’ our move in inspection and wanted to charge us for every single scratch. And they were MAD when I pulled out a copy of the move in inspection and nearly 200 photos on my laptop. Fast train WILL make every effort to screw you over, please for your own sanity and your family’s well-​being, find any other management agency!