Foot and Ankle Specialists of the Mid-Atlantic, LLC

For the second time my husband and I have had a horrible experience with this office. The doctor we see, Ashleigh Korves, is great. However the office staff is horrible. The first time we paid for our orthotics $ 600 out if pocket because at the time our insurance did not cover them. However, because it was the end of a calendar year and the devices did not come in until after the new year, they billed our new insurance, which did cover orthotics, so they were paid twice. Because I paid with our flex spending account they would not give us our money back, even though they admittedly received payment from our insurance company.
The second time they ordered mine, but not my husbands. When they finally did order them, I received a phone message 3 weeks later saying they were in and could be picked up. I went to the office today to pick up both of our orthotics, and was told we had to make appointments with the doc first before we could have them. Which I certainly would have done, had that EVER been said to me directly or on the voice mail.
We will NEVER go back, there are too many options in this area for their staff to conduct business that way.

I have plantar fasciitis in my heel.
Dr. Newnam was rude and abrasive on the 1^st visit.
She barks orders to her staff and the act like they are afraid of her.
She wouldn’t let me see my xray of my foot, gave me minimal and rushed advice on how to cure it (which did not work). she hurriedly RIPPED OUT the soles of my shoes without asking and very quickly cut out some generic insoles she had that did not work; when I asked if there was a store or website I could get special shoes for my feet she said NO abruptly.; the 2^nd time I went she gave me a PAINFUL cortisone shot in the foot; She was impatient the 2^nd time I went that it hadn’t been cured yet. She did NOT numb my foot before the shot and it was EXTREMELY painful, plus very sore the following 2 days. I had no warning of the pain involved.
SO I just found out from a friend that the doctor is supposed to NUMB your foot before the cortisone shot because it is too painful without some sort of numbing.
Also their doctor got CUSTOM inserts for their shoes. I got these generic ones that are not working.
I can’t say enough how awful Dr. Newnam is. I was shocked, and really should have said something at the time but was too shocked to come to my senses and say something.
Please DO NOT see this doctor unless you are a masochist and wish to enjoy rudeness, impatience and pain.
I wish I could give them negative infinity rating, I’m thinking of reporting this doctor.