Dunkin’ Donuts & Baskin-Robbins

I don’t know about this store. First of all the drive thru should be avoided — because they will screw up an order in a heartbeat and if you have to go inside anyway to fix it just go inside anyway.
During the weekday rush (at least recently) they have been mildly under-​staffed but seem to be trying. Having said that, from my experience standing there waiting for a sandwich, the bottleneck is clearly sandwich making, so another person working that station would do wonders for their drive thru wait time.
Out of rush hour — it’s a comedy of errors. At first glance they seem to have the right number of people, but since none of them have a clue it doesn’t work out so well. Apparently nobody went over drive thru 101 — because every car that pulls up to the window is a total surprise, despite them having taken the order 2 mins ago. Of course given what a shock the car is the order must be confirmed and THEN they can start fulfilling the order.
I don’t think it’s malicious, they are just really bad at retail.

This is one of those occasions where less is more… THIS PLACE SUCKS. That is all…

I stopped by Baskin Robbins today and what a lazy rude group of employees! The girl handling drive thru didnt know what mint and chip ice cream was didn’t know it is a Baskin Robbins classic flavor, I had to repeat my order about 4 times. .and I almost left but gave her the benefit of the doubt that not all speaker systems are good quality, instead of giving me a total for my order she just said very rudely, «drive around» when I did its sad to say how sloppy everything looked inside the restaurant just from the window butit was messy, then the girl asked a sloppy dressed male coworker, «wheres her order?» He shrugged his shoulders and said «I don’t know» as he walked by. Then she came to the window and said, «what was your order again? » I was done! You’re not at home anymore guys you are at a place of business. .if I owned this franchise it needs some supervision and new staff! Won’t be back!!!

OK, I’m a Yankee and love Dunkin Donuts coffee! However, this location is about the worse one I’ve visited.
I’ve been three times in the past couple of weeks and the service has been awful. On each occasion, the line has stretched nearly to the door and there was only one clerk assisting customers. The other four folks appeared to be aimlessly wandering around behind the counter doing who knows what…
Oh yeah, I’ve tried the drive through as well and isn’t far from a parking lot. Skip this location and try the one in Selma.

Worst service and terrible attitude. The staff barely speak in complete words let alone complete sentences.

This Dunkin donuts is Horrible. We sat in line at the drive thru for more than ten minutes. I don’t know how the corporate office doesn’t know what is going on here. The service is inconsistent, the coffee never gets enough sugar and they all seem to be confused about what’s going on. Today we got a wrap with burnt cheese, nice. I don’t know when I will go back. If you can avoid this one please do. Corp please send them some help before this one is in the toilet. I would give them a half star if it was available.

I don’t know what happened to this place. My husband and I came here regularly for a long time. Then maybe 6 months or so ago, the service just fell off a cliff. Not sure if there is new management or what but, if there is, they should be fired immediately. 80% of the time my order is wrong and the wait time has tripled at least. On top of that, the service is completely confused EVERYTIME I’m at the window. They don’t know what my order was or even who is supposed to be doing what. Total chaos and completely unprofessional. Because of this, we rarely go anymore. I would advise you to do the same if you are on any kind of schedule or are picky about getting what you actually ordered. Too bad because DD has an excellent product. This has really brought my view of the entire brand down, though, that a store with these egregious issues has been allowed to continue for this long. If it matters, I have only visited in the morning, both weekdays and weekends.

Went into the store on ⁶⁄₂₅ to speak to a mgr. about a reverse credit card charge that I still did not received from 6/​6, I went in with my bank statement. Spoke with (if that’s what you want to call it) the new mgr. Toni and explained the situation. She was not friendly at all, 9 years of going to this D & D and this is the first complaint I have ever had to make. I will explain in full when I write or call corporate shortly, no hello how can I help, what can I do for you, I’ll take care of it for you, not a smile, absolutely nothing nice about this new manager. My daughter in law that also lives local and buys her coffee there in the morning before her drive to work in Raleigh knew exactly who I was talking about, she said on a few occassions she (mgr.) was at the drive through window giving the food and taking the payments, she never looks happy and never says thank you after payment is made which is what we are use to when making a purchase from this location.
I suggest you have «Toni» take a class in customer relations, she needs it. She will not stop me from going to this location but I will pass in making a purchase if she is at the cash register… TERRIBLE.
p. s. I asked her before I left when the «district mgr.» (that’s who she said can take care of my situation) is in so I can bring my credit card situation to him/​her, Toni said there’s no set time so pretty much brushing me off which made it more that important for me to write this review and take it to corporate.

Went for my usual… two scoops of chocolate peanut butter ice cream. «Sorry, we don’t carry that anymore» Really??? My favorite is no longer sold. Where am I supposed to get my fix? Certainly not Dairy Queen. Very dissapointed:(

Staff needs to grow up and stop playing around. Kids will be kids but when I’m ordering I expect better. Half the time when I stop here they don’t have what I want donut wise. I had one cashier drop my change at the window and thought I was crazy for telling them that I wasn’t getting out of my car to pick it up– I had another customer right behind me. I will stick to Raleigh or Smithfield locations.

Super nice cashiers and very clean. Do not forget to pick up your Iced Pumpkin Latte!!!

Edited review. Not very happy with this DD lately. They are getting a bit inconsistent. Coffee is hit or miss. The bagels seem to not be as good as they used to. Asking for a bagel toasted with cream cheese & what you get I guess depends on the employee working that day. Sometimes. Way too much cream cheese, sometimes not enough. On occasion the wait @ the drive-​thru or even inside is ridiculous cuz they seem to be short staffed quite a bit. Anyway I still like them so when in the mood I will go, just cuz I don’t know where there’s another DD’s between home & work, but definitely downgrading their review!

Fast and cheap. Get my order wrong 30% of the time. Love the coffee though!

Called to order a birthday cake from Baskin Robbins. I was disappointed to learn that they required 2 days notice. I specifically wanted the chocolate crunch cake and ordered one with a Happy Birthday message. We got a call the next day that they don’t make that in a 6″ with chocolate ice cream like we ordered. I accepted that they could only make it with cookies and cream, but they didn’t even do chocolate crunches. It was a small 6″ cake for over $ 20 and it just wasn’t worth it. We’ll order from Coldstone probably next time.

This place has a lot of turn over. At one time it had a great staff that got you out the door pretty quick with a great product. The prices have always been a little high for a few scoops of ice cream. The seating isn’t bad. They finally fixed the front door, it use to squeel when pulled open, terrible sound. I will take family here from time to time, great to get out of the house and enjoy a fun desert.