Dyrke Maricle – State Farm Insurance Agent

We had insurance with this office and everything was just fine. Late 2015, my husband gave one of the office agents instruction to start monthly payments, instead of the lump sum. We had refinanced earlier and we were taken off the monthly payment. We wanted to return to that. She said she had to reach out to someone and would get back if anything else was needed. Just today, my husband decided to make a few phone calls to see what was going on. He was told that the lady was no longer with them. My husband then asked to speak with Dyrke, himself. By the end of the day, he received a call from Dyrke saying that they had phone records that she tried to call and they sent a cancellation letter. We don’t have any of this information.
The bottom line is that we gave instruction to an agent at this office. She is no longer there and no one at the office wants to be held accountable. Instead, we were told that the ownus is on us to have made sure things were in order. This is unacceptable as anyone would want to be sure that when you give a service provider instructions, that they would follow through. We have never had any issues before and thought the office would do much better with their customer service. Instead, the response was a functional equivalent to placing blame on us and no love loss should we end this business relationship.
Just a warning that if you want to do business here, that you follow through and then follow through even more. It’s pretty much an inconvenience to know that our home insurance has been cancelled due to faulty customer service and lack luster desire to rectify the situation.

Although I have never dealt with Dyrke himself, the ladies in the office (Dee and Dana) are wonderful! I would recommend working with them.