Lucky Paws Daycare and Boarding

Left our dog with them for two days. When we picked him up he was covered in pee.
They said they didn’t know why? We will never use them again. PS they never offered
To clean him up before we went home.

My dog was completely up to date on her kennel cough vaccinations and now has kennel cough. In addition to what I paid to board to her, I now have to pay unexpected vet bills. Exactly what you want to come back to after vacation.
Next time I’ll know better than to board her there.
Thanks Lucky Paws.
Update: Now our cat has kennel cough, that she caught from our dog. Fabulous!
Update2: Three weeks of «fun» with kennel cough. I spent more on vet bills than I spent to board my dog. I will never board my dog again.

We’ve used Lucky Paws for overnight stays on several occasions. Our two dogs are excited to go there and are exhausted when they come home. The open play area is great and we like that they can sleep together.

So my first review was removed for whatever reason so I will repost again.
We had our dog stay at Lucky Paws for 8 days while we went on a family vacation over the Holiday. Thursday, Thanksgiving we received a phone call that my dog had some swelling and was being taken to a Vet. There they ran several tests to ensure that it was not a mass, tumor or bite. Every test came back clean, the only area that was bad is the one in the picture below. A 4″ massive bruise.
I have spoken with the owners regarding this incident and they say it happened, it was an accident and they do not know how it occurred. Could be possibly from another dog.
«Welcome to the pack! At Lucky Paws, we believe dogs love socialization and freedom as much as you do! That is why we offer all-​day daycare and daycare inclusive boarding. Whether your dog is here for the day while you’re at work or a week while you’re on vacation, you can relax knowing your dog is having the time of it’s life. Need proof? Check in any time via the live web-​cam. You will see big dogs, small dogs, old dogs, hyper dogs… the pack is very diverse! About the only thing they have in common is they’re all friendly! To learn more about Lucky Paws, click the media tab above to view photos and videos, and check out our facebook page. If you have questions, check out the FAQ’s, send us a message, or call us at 919−550−8400. We look forward to welcoming you to the pack!»
Here is my thing they say Leave your dog — Don’t worry! We did just that and now have $ 675 in Vet Bills because of Swelling along with a massive bruise that doesn’t look like it came from another dog.
I beg you not to allow your pets to stay in their care even if there are webcams.
Pros:
NONE
Cons:
Webcams only in 1 area
There is not 24 hour watch on animals
Only a few employees and not enough to be paying attention while animals are out
Staff will not own up to their actions

I really like Lucky Paws. I would give them a higher rating than this, but here are the details.
The good
1. Friendly
2. Webcam to see the dogs.
3. Open and clean looking play area
4. Lots of play time.
The not-​so-​good
1. My dog came down with kennel cough after being there.
I will take my dog there again, but I will assure his kennel cough shot has a booster. There are a lot of dogs to play with, so this experience is probably luck-​of-​the-​draw. I’d rather my dog get lots of play time and take this chance than have him be isolated and lonely. The people are pretty friendly.
Lucky Paws is really great except for our one experience with kennel cough. You’re in good shape as long as your dog’s shots are boosted.

Ok, I have to say that I am a bit less excited about Luck Paws than I was when I wrote my initial review a couple of years ago. During this time, they have grown dramatically and that has impacted their service.
A few negatives:
–They have reduced the hours that you can drop off and pick up your dog.
–All day care packages now expire after 45 days wether you use them or not.
–They have greatly increased the number of dogs they care for and do not segregate dogs by size.
All in all, they are still a good place for daycare and to board your dog but, not as good as they once were.

I have taken my dogs to numerous daycares in many locations because I have moved around a lot. Lucky Paws is by far the best. They are conveniently located (right at I-​40 btw clayton and raleigh) and have the best prices around.
But most importantly, they take excellent care of they pets placed in their care. The place is clean, the dogs are always supervised, and the owners are knowledgeable and caring.
Some may think doggy daycare is silly but my dogs come home happy and exhausted and there are few things better after a long day at work. They also get excellent exercise and socialization with other dogs.
When I go out of town, I know my dogs will be happy boarding there. Unlike other boarding experiences, they do not come home with upset stomachs or nervous demeanors.
It is nice to have a place to take the dogs where I know they will be taken care of and supervised. I highly recommend this place for your cat or dog and for anything but a day or two of day care a week to more long term boarding.