European Wax Center

This place is just ok. The customer service is lacking. They push products on you. I bought one of the products and decided not to keep it.

I was going here for a few months seeing the same girl and she was pretty good until this last time I went. Idk if she was having a bad day or just completely didn’t listen to me but she practically waxed off my entire eyebrows I wanted to cry when I left they looked awful like those super thin white trash type of eyebrows. I won’t be back.

Simply love this place. I have been coming here consistently for a year or more and absolutely love it.
So here is the story. I used to get my eyebrows waxed by the same person who did my nails and noticed after each wax I looked more and more surprised which isn’t a good look for anyone. I also started breaking out and the skin where she waxed was always dry and flaky the next day. I know you are asking why did you go back. The short answer is because it was cheap and eliminated my unibrow.
So I saw the ad for free wax and decided this is a must try. I was walking around with one eyebrow and said nothing could be worse than what I was getting. To my surprise I walked into this cute little shop with awesome front office staff that seemed genuinely happy to see me. I advised them of my situation and told them I needed the best.
They gave me Erin my eyebrow savior. She went over the three step process and talked to me about the special wax they use which doesn’t break out my super sensitive skin. I refuse to go anywhere else. I get multiple parts waxed and Erin is always thorough and quick to eliminate the discomfort.
I hear all of the other girls are great too. I highly recommend trying it out. They offer free waxes for new clients in some locations. Check with the front for details.

I like this place, only negative is that the staff at reception sounds like they are reciting a script when pushing the products to you.

I’ve been a customer of European wax centers for years but I particularly like this location. The front desk staff are friendly and helpful, even when I’m running a little late or canceling an appointment. I’ve seen several waxers for various treatments and have never been disappointed. They take their time and are very considerate in regards to comfort, modesty, and pain. The only thing I don’t love (but it isn’t a fault on the staff but the company as a whole so I’m not taking off a star) is that they have to give you a sales spiel at the beginning and end of each appointment. They’re not pushy and are just as nice to you after hearing a no as before, but be prepared!

This location offers great appointment flexibility. Their telephone personality could you some work though, not exactly warm and fuzzy.
The #1 thing you need to know? They don’t actually honor the offer on their website that says your first wax is free. I was going to do a Brazilian here, for which you get a discount rather than a free wax since it is a more involved procedure. They are supposed to give you a free small area wax (eyebrow or lip) or a discount on one of the larger areas. Since I did not live in their town I was told I didn’t qualify for either. Okey dokey then. Why would I pay $ 47+tip for a service that goes for $ 25 everywhere else, even cheaper with a Groupon?

This is mainly a review for the young woman who was my waxer for a Brazilian. However, the interaction with the front desk wasn’t the best customer service either. Anyways, I forget the name of my waxer– pretty, young woman with long light brown hair. If I remember right she had a slight accent.
Front desk stated to me that my waxer was running 10 minutes late. I waited. I then get called in by my waxer and she rushes me into the room by her fast pace. I get into the room and then let her know that I haven’t been waxed since August (this visit was in December). She then looks at my hair and automatically states that my visit is going to be way past 20 minutes. I was confused as hell because in August I went to a EWC in Atlanta with the same amount of hair and my waxer literally only took 10 minutes! I expressed this to the woman. Mind you that my hair is not very thick because I haven’t shaved in years!
My waxer then puts a glob of hot ass wax on me and it hurt sooo bad! She got nervous and said sorry. She also did not use powder beforehand! When it dried she pulled it off very slow and there wasn’t any hair pulled out. She really didn’t have the motion that my previous EWC person had. This made me very nervous. And trust me, my waxer showed her nervousness too.
She then got to one spot and failed to pull any hair twice! She tried to do it again and I said no! I told her to forget the Brazilian and to finish where she was at. She literally had to cut the wax off of my hair! I was horrified and couldn’t stop sweating. Also, for some reason she had to leave the room and when she did she left the door open and I had no coverage for my private parts! Omg have some damn consideration!!! Wth!!!
During the entire time she talked about having back to back appointments and how she’s been rushing all day. I did have a little compassion for her because of the constant demands upper management may have about sales, but if she did not know what she was doing or felt comfortable doing it in a time frame then she should not work there and make people go through what I went through.
I left and when I got home I checked out what this woman did to me and I almost cried. I literally had patches and strays all around. Even my boyfriend could not believe it. I emailed corporate and they informed EWC Clearwater. I really hope this woman gets trained or finds another job.
I ended up going downtown to EWC in Tampa yesterday and the woman did a fantastic job and easily pulled the hair that this woman in Clearwater could not do.

I visited the Clearwater, FL location. Jacque was wonderful. A great experience. Highly recommend.

This was my first time doing something like this. I have always wanted to try it but I was deathly afraid.
When I called, I spoke with a woman named Zio (I hope I spelled that right) and she was so friendly and answered all of my questions. She didn’t seem to be annoyed by the crazy questions I was asking, she was so patient and friendly.
Then once I arrived, I sadly do not remember the young woman’s name that helped me (it might have been Teresa? I’m unsure) but she was so friendly.
My specialist was Joanne and she introduced herself and was so friendly that it put me at ease. I told her this was my first time and she was patient with me and gave me tips on how to properly care for myself and she even talked me through the process. When I really started to get nervous, she taught me how to practice breathing through the pain (and believe me it helps SO much!) and she would always warn me before she would go for it. She constantly checked with me for my pain levels and would ask if I was doing ok and I really appreciated it.
I fully recommend going here and I plan to return, they were so great.
Concerning the upselling, they definitely did that BUT it wasn’t as hounding as the reviews make it seem. They were very kind and it seemed as if they were REALLY trying to just offer valuable tools to help their clients really make the most of their experience both at home AND in the spa. Although I didn’t buy all of the things they bought, they didn’t pressure me and they really respected my wishes. I felt very comfortable and I’ve been in places where they upsell so much you feel weird not taking it. They didn’t make me feel weird here, not at all. So I don’t want to invalidate the other reviewers experience, but i just want to state my experience.
If you’re looking for a place to be taken care of, then PLEASE stop by and check out this place-​even if it’s your first time. (Plus you get half off or may even qualify for a FREE waxing for your first time). So check it out! :)
Ask for Joanne!

TYLER IS AWESOME! I’m not from around town so you can understand how it can be odd going to another wax place that is not normally your own. Me and my confidence walked in and everyone was all smiles… Very helpful staff. While they try and up sell you in the beginning it actually helped me realize that my own wax place was over charging me by 50%. Please look at the packages as they will benefit you in terms of cost savings. They also have new customer deals which are very very reasonable. I also walked out with extra products which I would normally would not have purchased but am in need of powder brow that does not come off, ingrown hair products and more… what I also like is that they are highly professional and have many locations so you do not have to go to the same location. For those of you who are jet setters such as MYSELF… this is an awesome company to go with. #happy

I don’t think I’ll ever allow myself to get waxed anywhere else! Their purple wax they use without strips is outstanding. For a first time waxer, I was really impressed by it. I like how you can go over one area more than once because of the quality of the wax, this makes for a more thorough waxing. I didn’t have any bumps or burns anywhere (and I did sensitive areas) and I’ve been to two separate locations and both times those who waiting on me were really kind and professional. Definite reccommend!

for Joann in the Clearwater 580 location! She is the best, hands-​down.
The staff is always courteous & helpful as well, but for the wax, go with Joann.

Love this place! I buy the eyebrow package so it’s cheaper in the long run! It’s a little pricey for eyebrows but totally worth it! I used to get really red and break out in acne sometimes after a eyebrow wax at a nail place and it’s never happen since I started going here! Erin is the best and I love how she pencils my eyebrows in for me if I’m going somewhere!

Really a good experience here. First time getting all my business cleaned up, and of course, I was pretty nervous about it. But Joann took awesome care of me, talked me through it. Relaxing atmosphere as very helpful staff. First time coming so I got 50% off my Brazilian (with the option of doing free eyebrow wax instead), so yeah, I’ll be coming back :)
I will say though… They’re SUPER pushy about packages and their products

I have been going to this location for a couple of years. Until recently, I was very pleased. UNTIL, twice, I had to cancel and reschedule appointments. I called and had to leave a message to cancel, and no one returned my call, although they claim to return calls within 24 – 48 hrs. The call center you call is not open during the salon centers hours, and you cannot get the number for the store. I received a call from the manager telling me their policy is after 3 no call no shows you cannot make appointments any longer. I called the call center, three days later the same manager who would not or could not understand, that I DID call to cancel, refused to listen to me, and the issue was not resolved. I called them 8 days ago to speak to another manager, no return phone call yet. I called them 4 days ago to speak to another manager, and again no return phone call. After $ 225.00 package, with 8 visits left, I would think they would at least respond. This is not to mention the money I have spent every 3 – 4 weeks over the course of years I have been going here. The services were great the customer service leaves a great deal to be desired.

I went here today and thought my waxer Crystal was great and made me feel very comfortable. I only took a star off because they wouldn’t combine the «first free wax» and the «buy one get one wax half off» offers but wasn’t a deal breaker. I also think their wax passes are a great deal.

Bikini waxes suck, but if you’re going to get one, do it here. The European Wax Center has the best deal I’ve been able to find in the bay area.
I’ve been going to Andi for over a year, and she always does a great job. I highly recommend her. She is pleasantly conversational during a procedure that is not so pleasant.
The shop is very clean, and I’m impressed with the sanitation measures they take during the appointment. (The previous viewer mentioned reuse of spatulas, but I’ve never seen my esthetician do so.)
The only downside is the upsell, upsell, upsell. They will try to sell you products and wax packages constantly. (The packages are a good deal, if you can afford them.)

I’ve had waxing done before so the service isn’t new to me. What I liked most from my experience with this particular wax center is their close attention to sanitation and health. If you’re new, you’re skin gets tested for possible allergies to the wax they use (beeswax, I think). Their wax specialists are very professional and observe strict sanitation guidelines.
I’ve been to other places where they use one spatula for the entire wax service and they told me that should not be the case. When hot wax is applied to the skin, the pores become more open and become prone to infections. Although they use different spatulas for different people, you still can’t tell if one part of your body has germs that can be transferred.
All in all, my experience was good. Their facilities are always kept clean and their interior aesthetic is A++. But more importantly, their wax service is affordable. You have to set an appointment first, though.