National Car Rental

Great service at check-​in, and check-​out. Car was clean, fuelled, and ready to go when we checked in. Everyone I worked with was professional, and friendly. They are also the only rental agency at PIE airport that had people to check in the car on the lot, or a key drop box for late night drop-​offs — no need to wait at the counter before catching a flight.

St. Pete. has an in airport rental desk, and that’s okay. The ladies selected a nice Malibu, gave clear directions on getting the car, and upon arriving to my car, on site guys asked how my experience was before ever getting in the car. Why would I rent with anyone else?

Pleasantly surprised of how good a rental car experience can be. Excellent staff! Will definitely do business with National again.

They were very nice to work with — upgraded us to a more expensive car and an additional driver for no additional charge. The only issue was they charged us additional for the insurance when it was already included at no extra charge under the discount we had and also charged us for gas when we filled up just before we returned the vehicle. The attendant didn’t even turn on the car to see the gas gauge and all is digital, so he just assumed. He was hard to understand, barely spoke English and when he mentioned the gas, I said No, I just filled up, so no need for gas, but he added it anyway. I was able to call National upon my return home and they are crediting the gas and insurance charges back to my card, but it was an extra inconvenience and now I wait for my refund. What a hassle! I am left to wonder how many people don’t look at their final bill to see they are throwing extra charges in there and getting away with it! It’s a good little gimmick when you know people are in a rush to catch a flight and most probably miss the added charges!

Pretty disappointed in National’s response to my request for an additional rental day after my flight got cancelled. Instead of extending the rate I had for another day (would have been day 9) they my bad fortune as an opportunity to jack my rate more than double for an additional day. All the while the agent tried to spin it as doing me a favor. Said they could not extend the weekly rate on a new contract. This is after 6 years of weekly rentals, executive elite status etc. this was an example of how not to treat a loyal customer. Until they clean up their act I suggest looking elsewhere.