PetSmart

I recently adopted a dog from the Tampa Bay SPCA located in Largo, FL, based on a listing I saw on
. There is a large banner and promotion on the Petfinder website for a starter kit if you adopt an animal. Adopted our dog on Sunday, signed up for kit through Petfinder on Monday, and on Tuesday, I went to the PetSmart on Gulf to Bay with my coupons (2 free bags of food, 20% off, etc etc) and was met with the rudest, nastiest service I’ve *ever* experienced.
I got my free bag of food and some toys and went to the cashier. The cashier said that she didn’t think she could take these coupons because there was a bunch of them that were fake. She called the manager who came up and, with one of the nastiest attitudes ever, didn’t imply, didn’t suggest, but outright stated that the coupons I had were fakes that I either faked myself or stole. She said she’s never heard of «PetFinds» and there is no such promotion. She suggested I «get in touch with whoever sent you these coupons» and let them know they’re fake.
Yeah. Petfinder. Never heard of it. No idea where I“d get the notion that they have a FREE KIT FOR NEWLY ADOPTED PETS because gosh, it’s not like it’s RIGHT THERE ON THE WEBSITE.
I pulled up the 2 emails I had gotten — one from Petfinder on Monday with the link to the coupon, and another that came on Tuesday morning from Purina (the other sponsor of the program) reminding me to print my coupons. She said «yeah, those aren’t real, those aren’t real emails.» She just kept telling me that they were fake, and that I was knowingly presenting fake coupons. I even offered to pull the coupons up on my phone and use them but she refused.
Angered, I go home and call Petsmart customer service which, if nothing else, at least should be given mega kudos for hiring the profoundly disabled and otherwise unemployable. This shining star had never heard of PetFinding either and had no earthly idea what coupons I was talking about. None whatsoever.
I said «trust me, this isn’t some secret hidden thing. It’s very prominent on the website. And the website is well known.» She was skeptical but probably is only used to websites that advertise cartoons or that teach basic geometric shapes.
So while I wouldn’t have NOT adopted my awesome dog if I knew I was going to be called a thief and a liar by a night-​manager at Petsmart, it would be nice if I wasn’t treated like a toothless meth addict for presenting legitimate coupons from a legitimate website. I mean, I was getting a free bag of $ 12 dog food and a chew toy. Hardly clearing out the store and giggling at my ill-​gotten gains.
Horrible service, and as an aside, ridiculously overpriced.

They don’t do what you ask them to do if you ask them to trim and shave the ears they say ok, when you pick your pet up it still looks the same and then they say oh the ears don’t look good shave and trim. But you still have to pay, So why did i take him there for then?

Always fun to bring my chihuahua in and see other animals there as well. the assortment of treats toys and clothes to dress her in are there. i get my dog food and prescrption cat food there kitty litter etc. recently i purchased a sectioned feeding dish to slow my dog down while eating. she always tries to gulp it s
Down to fast they had a timer dish for ovrrnight feeding when i get jome to late from work she still gets to eat on time. i heard they have been purchased by another companu. i hope they dont change it too much.

Pretty standard PetSmart! The staff at this location are very helpful; every time I visit I am approached by a number of employees making sure I am finding everything I need!

Everyone is always super helpful and they are more than willing to answer my million questions about when to switch to large breed ‘young adult’ dog food.
My only complaint is the price of some items, like Kongs and their accessories, can be found much cheaper elsewhere.

We took our Rat Terrier puppy here for pet training when we got her. They did an outstanding job. We still buy all our pet supplies at Petsmart.

Typical chain store… some overpriced and some moderately price low quality items. Independent pet stores are better, but much pricier too.

Standard petsmart w/​a banfield medical (good so you can get flea meds). Also highly recommend their grooming services. My pet never comes home with fleas and they do a great cut on him. I know he’s hard to handle as he hates to get his hair cut, but they get the job done anyways :) HIs paws come out perfectly groomed — its so cute! Even though I know the ladies think he’s a terror. sorry!