Shoot Straight

Just want to say the staff was rude, uninviting and management needs to make some decisions on their staff. I had guests from out of country and they were so «taken back» that they didn’t want to go shooting there. Needless to say we left, and I will NEVER come back or recommend this place. Once reading reviews here, its obvious to me that management doesn’t wish to be in business. I’m retired law enforcement and would have expected more respect with such a nice range… disappointed.

Possibly one of the worst customer service experiences I’ve ever had. Walked in there a few weeks ago just before Christmas and was looking to purchase a 12 gauge shotgun. This was midweek, place was virtually empty except for a few people in the range and I asked the unenthusiastic employee behind the desk (if I caught his name, I’d put him on blast) about purchasing a few different 12 gauge models of which they didn’t have anything in stock (being right before Christmas, that was understood) That said, he gave me one word answers for every question I had, never offered to check either of the other stores in the area and gave me a answer of «I don’t know» when asked when they’d be getting another shipment in. The pompous attitude and condescending chat was enough to have me NEVER step foot in that spot again, and I’ll make sure I share that with all my fellow gun owners as well, make the drive to Tampa instead. ;) Shoot Straight, drop the attitude and realize that your customers are the reason you still have a job!

I had a highly disrespectful experience with an employee here. My significant other and I were on vacation and decided to check out a gun range for fun. I never been to a gun range so we went here mainly seeking information. We got on line where it states «gun range check in». 2 employees behind the counter and a line of people in order. The first employee helps everyone in front of us and departs from the counter when it was our turn without an «excuse me» or «be right back.» (I didn’t think anything of it). We continued to stand online until other patrons started to line up behind us. The first employee returns and begins helping every one else behind us. He didn’t make eye contact with us once even though we were face to face by the register. I patiently waited online for almost 20mins before a second employee provided me with the info I needed. I was so insulted that I reached out to the manager and informed him that his employee was purposely not helping me.
I hope this biased employee is reprimanded because that type of attitude is not tolerated in ANY business establishment. He needs to leave his personal views at home because it’s gonna cost his boss $$$.

4.75 STARS
My son and I try to get out and shoot about once a month. This time, it was longer than a month… sadly.
Here’s what you get at this Shoot Straight location:
–Professionalism from the staff.
–Short wait times (if there happens to be a wait, rarely)
–Cool comfortable range area.
–Nicely functioning lanes
–Good pricing on weaponds
–Excellent pricing on ammo
–Clean restrooms…
You get the picture.
Since we were there the last time, a couple rules have changed, and one isn’t as easy to follow as you might think. Uncasing a rifle at the narrow lane table isn’t so easy, we nearly dropped a rifle.
Other than that, we always have a nice time here, and you will as well.

I bought a Colt 45 Gold Cup at the gun show and had to go to Shoot Straight to pick up the weapon. The staff was courteous and very thorough with the transfer process. I was impressed with their professionalism. There is no chance for any mistakes with their process.
Looking around the store, I was impressed with their inventory. Their selection is wide and their knowledge is impressive. Their prices are somewhat high but their sale items are reasonable. Usually with a gun store you can get a discount on the firearm.
I will consider purchasing my next firearm from SS.

I come here a lot and use the shooting range. Have made a few purchases and have been happy with the products and customer services. There are a lot of options in Pinellas county for purchasing firearms and in general I have been very satisfied but would rate this as one of my top choices. The only gun shop in my opinion I would avoid is Castle Keep firearms.

Absolutely love coming here, the staff is great! I have had great experiences with them finding me what I need and are super friendly! I love shooting in the range as well. I try to come here once a week and always have a good time.

barely two stars. it’s a range. and on monday, ladies go free. the staff is rude. many lanes don’t work. i went with a group of people for ladies night. my wife, a friend and his wife and their two kids (girls). we purchased plenty of paper to shoot, but had our own ammo as wal-​mart has the lowest prices around. we were all trying all the handguns we brought and were told couldn’t pass the gun from lane to lane, we had to change people in the lane. we were told if we passed another gun we would be asked to leave. we later realized that the gun needed to be cased to be transferred to another lane. i don’t know why the employee would have told us that when i asked how we should transnsfer guns between the lanes. he said «you don’t, you transfer people» i can understand wanting to enforce safety, especially for a place that has had a few injuries and or deaths, but really that should be on the customer. any range i’ve ever been to has had no problems with people moving an unloaded pistol from one lane to another. most people un-​case their rifle on the shelf behind the lane and walk the rifle to the lane.
i was considering purchasing a revolver while there but after the rude employee treatment, i don’t think so.

First time in today.
Went there for two purposes. To pickup a gun case and some mags. and to see what the place was like to train my wife and kids on firearm safety. Ok, the good things are that the store is very nice, neat and clean. Large assortment of products.
The bad is a doggone attitude. I just got a case and was placing it on the stand by the register to open the case to throw the magazines in. In a nanosecond the guy told me to move it off the counter that they have the bleeping register by. Ok, I pickup my case, my mags, my receipt in an encumbered jumble and look to move out of the place. I take 2 steps and the dude stops me again and says he wants to tie a bag onto the case so his boss knows I am not stealing it.
I am holding the &^%$ing receipt, along with a gun case, 2 effing 223 mags, which you wouldn’t give me 2 seconds to organize so I could move out smartly, or God forbid, help me organize. Then the move is to tie a plastic bag for inventory control? With all of the security and cameras around the place?
Nonsense, the guy saw I was struggling with carrying all of this stuff and wanted to get one last dig in before I left.
This was all about the «check.» I spent a fair amount of time at Bragg and I do NOT need a «butt sniff» at this stage of my life. I just want to be treated decently, get some sound training for my family, and pick up some ammo, sights, range time and cleaning supplies. The expectation that I am really not there to be screwed with is something that seems to escape these people.
Not going back. The only reason this is two stars is because it is clear that someone takes a lot of pride in the place, but the people running this are not friendly or helpful. It really deserves a one star.
Odd thing was that there was no real reason for any of this. I am now going out of my way to avoid the place. To make that more concrete for you, that is about 10K in revenue that you guys lost over the next few years, for no reason at all.

Awful. E — , the embodiment of condescension and patriarchy, was consistently rude. Speaking in a tone and cadence that would be appropriate for the mentally impaired. Not returning. This place BLOWS if you happen to be female. Eww

This new building and location are fantastic! The staff can be a little bit overzealous, and sometimes seem like teenagers on a power trip — but in all reality — they need to be that way in some circumstances. The range layout makes getting to a stall easy, the policy to not allow reloaded bullets makes me feel safer, and the staff are extremely safety conscious. Prices on the guns available are fair, and they have a wide selection of options for both range time and classes.

Went last Friday to pick up a firearm we bought. Finished process and started asking about accessories, we wanted to also buy the Eighth edition Florida Firearms Law Use & ownership book. The gentleman that helped us out asked Tim when they would get the book and Tim just replied «when it ships» I thought that was rude and obnoxious. I figured he was having a bad day, today I went back to buy some other accessories for other equipment and to buy another firearm. As I am walking towards the back of the store to speak to one of the guys behind the counter, I hear another employee call Tim to take a call from a customer who is «asking about a rifle» Tim yells back «tell him to go on line». I turned right around and walked out. If that doesn’t scream I hate this job I don’t know what does. Maybe he owns the place so hey do as you wish. They won’t get anymore of my money that’s for sure. Plenty of other Dealers in the area that aren’t rude an appreciate customers.

Best gun store/​shooting range I have ever been to. Staff is extremely helpful and patient. Regardless if you are shopping at the store, visiting the range, or just have a question about your gun, they always offer up professional advice, free of charge.
The range has 15+ lanes and is air conditioned with great control/​oversight from Shoot Straight. This is the only place I will shoot my firearms in the Tampa Bay area. Thanks for great service!