Sprint Store

Wasn’t too pleased with the second visit to this location. I needed to replace my phone and called before hand and they said I could come in to have it replaced. But when I got there they didn’t even have the phone to replace it. I assumed that they had checked their inventory before I drove to the store. Ended up having to drive to a different store where the staff was much more professional and accommodating.

On this particular visit, they got me in and out quickly, with an on the spot resolution to my problem. However, this is not always the case, and I suspect that they are likely understaffed overall.

Spent about two hours last night working on upgrading my moms phone. There are a lot options both phone and plan. We ended up with Stephanie who spent the majority of the time with us. She even took out every case and tried them on for my mom so she ended up with the right accessories. Kudos to the store here. They did a great job, thanks again Stephanie!

Buen servicio pero ella tienen una muchacha morena que tiene un carácter muy malo. Casi no te atiende y lo hace con mala cara y mala forma. Realmente me sentí discriminado por su maltrato.

Walked in with my phone that wasn’t charging ten minutes before closing, while traveling, and Jeremy A. fixed it for me before the store closed. Really great service and thank you for making my day!!!

I don’t think I’ve ever said this before, but I would give this place zero stars if I could.
I have a newborn, so getting out to do errands is a challenge to begin with. Most people/​businesses see this and make some effort to assist, usually in little ways, but it’s greatly appreciated.
Walk up to the door, there is a sprint employee about 3 feet from said door. Makes eye contact with me carrying my baby — does not move to open door.
Not greeted in any obvious way, there is no signage to tell you what to do or where to go. After standing around for a few minutes, and there were a handful of other people doing the same, someone gets an employee’s attention, who says he needs to be added to their cue. That would have been useful, or really required information, upon walking in. In this way, we were not assisted in the order we arrived, nor were we delineated by what purpose we had in the store.
Even though there seemed to be six people working, only two or three customers were being assisted at any given time. The line builds up to seven people waiting.
After almost an hour of waiting, my name is finally called. I express to the employee what I need to do, and within a minute she tells me «that is not possible, we need your husband here to do that.» I dragged out my newborn, waited an hour, for you to take a few seconds to tell me I wasted all that time? I ask about a hundred ways around the problem– my husband, who is unable to come to the store with his work schedule, offers to phone-​authorize and give whatever info is needed… «No. We can’t, sorry.»
I leave and call Sprint to ask why this wasn’t possible. I speak to a manager and I am added as a fully authorized user on the account. My husband is called and everything is confirmed and noted on the account. I can get my new phone now!
I go back into the Sprint store, still the same problem with no one assisting and no indication of what to do. I eventually flag down an employee, who adds me to the cue AGAIN, after just waiting. Another half hour goes by until I am helped, only to be told «I overhead your conversation with xxother employeexx earlier, and there is still nothing we can do.» I recount to them talking to the manager, the authorization, and the notes on our account.
Still stonewalled. I ask to speak to the manager, who doesn’t ever speak to me in person but only says a few words directed to the employee «no, we can’t do it».
I am furious. What should have been a fifteen minute errand was three completely useless hours. I have been to other Sprint stores, and other mobile provider stores. The policy is almost unanimously that you are sorted upon entry, based on what you need (different cues for tech help, sales, payments, etc.) so everyone is assisted most efficiently. Everyone’s time is precious, but especially when you need to haul out a 3 month old to do errands, efficiency is key.
These people wasted my time and energy. Furthermore, I called back Sprint HQ to ask what had happened, and they said there is zero reason on the providers’ end that I shouldn’t have been helped, but they cannot take responsibility for service on a store level. Just that they were really, really sorry.
I hope this store’s higher management sees this and makes some sort of reorganization so nobody else has to go through the BS I experienced.

So, it’s kinda like hit or miss! There are some amazing customer reps & managers; those of which I thank you, you have helped me out in my time of need! yet, sometimes crazy packed, long wait & some times CS rep doesn’t care (which point, I ask for a diff CS rep). Hoverer, I would have to say the positives out way the negatives!

This review is really 3.5 stars but you can’t do that on Unilocal.For the many years that I have had Sprint this is the location I usually go to. The people working there are always friendly but sometimes there can be a long wait. There never used to be waits but it seems like now there are waits more often than not. For Sprint in general, the service is typically good. Phone and texting is always reliable, but data service, especially 4G LTE is not as reliable. I’ve noticed that the cellular data somewhere is either really good or really bad. Overall my experience with Sprint is fine not only in general but with this specific location as well, and yes, I will continue to return to this Sprint location.

I’ve been on Sprint Wireless for quite some time and when I moved to Dunedin from the Washington DC area, I was concerned that I wouldn’t find a good Sprint store for service. I’ve been lucky and have only had to come for service a few times but this store has always taken care of me. The reps are courteous and direct. It’s nice that I carry insurance on my phones and they will repair, or replace anything that I have with the best of care. I even have them change my protective screens and it’s always with a smile. It’s one of the reasons I stay with Sprint as my wireless carrier. Customer service is what it’s all about!

I’ve been a Sprint/​Nextel customer for over six years now. I usually have exceptional customer service when I come into the stores and this location was not any different. I shattered my screen when I dropped it in the parking lot in front of my apartment. I thought the Sprint store would be my last resort. Actually, I tried Best Buy first before coming here. I’m so glad the Geek Squad was of no help!
The service at this location is friendly from the moment you walk in. If there’s a wait, you’ll know exactly who’s in front of you on the queue as they display it on a screen as you wait. They took great care of the phone! If I’m lucky, I won’t have to return to service my EVO but if worst comes to worse, I know where my one-​stop shop is. Thanks Sprint!
–Your loyal customer
As General MacArthur promised the Filipinos:
«I shall return!»