T-Mobile

Sorry but this location lies to its customers. At separate times, both my husband and I were sold tablets as being free, we only had to pay $ 7.00 for the line. Not true. We are being charged $ 22.00 a tablet for tablets that we really did not want and do not use. when we complained, they said too bad the manager at the store is gone and there are no free tablets. My husband paid on the last day of the cycle and they charged him $ 20.00 a line even though no one was suspended. We have 8 lines and were good customers. they charged us twice for a watch, but did credit this one. I turned in a fully paid for new I phone 6 and was told that my t mobile phone would be paid for. Guess what? Lie! I have to pay for a new one.
the number of dropped calls, incomplete calls, unable to connect calls is totally unbelieveable.
Customer service does not care if you leave T Mobile, they do not care if you are unhappy. This company just charges and lies to you. FLO was the person who sold us on T mobile, and it was all lies. No matter how much you think you will save, you end up paying more. CHECK YOUR BILL ! This company cheats you and does not care.
we are switching as soon as we can.

2 stars because my bill is a bit cheaper and the service is a little better. I am really rating my experience with the salespeople in the store at Countryside mall. Which is 0 stars. I made 3 trips to this location within a week and waited FOREVER for service. I spent over an hour each time i had to go there — who has that kind of time!!! Flo, my original salesperson, made a lot of promises that he never kept. Like he never switched my numbers from my previous carrier. I carried my old phone (which worked) as well as a loaner phone that he wanted to charge me $ 50 for that I NEVER used because my old phone still worked. He then told my husband and I that we got $ 200 a piece for switching our lines over to use on accessories. He never told us that we would be billed for them monthly with our bill. I found this out the 3^rd time when I went up there and the other people working had no clue what was going on. Needless to say we got no accessories from T-​Mobile. BTW, management never seems to be in the store, but always at the kiosk upstairs by the food court. We originally went there on a Thursday and the phone I wanted had to be ordered. Flo had it «over nighted» so that I would receive it by Saturday. I received it Monday. So far we have been to T-​Mobile on Thursday, and Saturday. Now I have to go back on Tuesday to switch my number over to my new phone, switch my husband from a temporary number to his number (that was SUPPOSED to have been Saturday) get rid of the temporary phone I had been carrying and figure out what is going on. I have mailed my old phone for trade in credit and I am waiting on my final bill as well as my disconnection charge from my previous phone carrier. T-mobile’s current gimmick is that they will buy out your contract. If I don’t get my big bill soon, I’ll start harassing my old carrier. I guess T-​mobile only gives you 60 days past the day you sign up with them to claim your credit. I feel like they nickel and dime you to death and will probably switch back or change carriers again once everything is paid for. Hopefully I never have to back in that store again. It’s extremely frustrating and not worth the headache. Keep away from this place!