T-Mobile

The Best Customer Service Ever by Gabriel, at the T Mobile Store in Clermont Florida 34 711! Gabriel, was very friendly he helped me out a whole lot, I was the second guest that walked in the store on Sunday 10/​04/​2015 at 11:00am. I was going crazy all night due to my cell phone being lost. I arrived at T Mobile not knowing what the outcome was going to be and I was truly Blessed this morning! Anyone that needs help I will defiantly recommend going to see the Hispanic guy named Gabriel, he’s wonderful. Gabriel, also hooked me up with the best of accessories that were also the cheaper more cost effective ones.

The worst! Racist! Horrible– The whole staff doesn’t want to work unless they are making a sale. Lazy. Unprofessional to speak spanish to your coworker in front of a non spanish speaking customer. Gabriel is the worst. UGhhh! They roll their eyes and sigh huff and puff. Never have I ever experienced such horrible customer service. Go else where call the 800 number to order a phone accessories etc. Once you buy from them you are on your own. They don’t want to be bothered with any customer service issues and just want sales… My brother went in for help with switching to my family plan and without even looking at the account to see that he was added as an authorized user they turned him away saying they could not help him. They could at least assist you with calling the 800# for you while you are in the store– not turn you away… Eek! Methinks NOT!

Let me first start out by saying that I know it’s not the store’s fault that they can’t really do any sort of customer service in store, but I am incredibly irritated with being told conflicting information over and over by the employees of T-​Mobile.
My family and I have been with T-​Mobile for about a year now and have had nothing, but headache after headache. The store we originally signed up with in Troy, Michigan was great and always willing to go above and beyond to help out. Unfortunately for me, we still had many many headaches: my boyfriend’s phone he traded in was shipped to the wrong location and was destroyed therefore we were set to receive no money for the trade-​in, after arguing on the phone for weeks I was finally given my trade-​in credit. Then, we were told we could only receive our military discount by applying online and nothing could be done in store, it took 8 months for that to go through and only because I sat on the phone with someone for hours to verify everything was processed.
Fast forward a couple months and my guy and I decided to purchase the new iPhone 6+ at this T-​Mobile location in Clermont. The associate was very nice and since we needed to go home and back up our old phones before trading in, he gave us instructions on what to do so we wouldn’t have any issues with the trade-​ins. He also made a note in the system that he inspected our phones and everything was good to go.
Now after everything was (or so I thought) settled, my grandfather (who was on our family plan) suddenly passed and we needed to remove him from the account. They would not even remove him with-​out seeing a death certificate and kept harassing my grandmother for payment.
I had to then go back into the Clermont store and sit on the phone with customer service since they are unable to do anything customer service related in the store. The associate did not seem like he really cared at all about what was going on and just stood at the counter flipping through his phone. After spending about an hour on the phone, again, we were able to get everything settled. I repeatedly asked the woman on the phone if the military discount was still being applied and she assured me that it was. After I hung up, the assistant manager at the store took a look at the account and told me we were going to have to reapply for the discount! WHAT?! I was so furious and yet again he said there was nothing he can do.
We’re almost a year deep with T-​Mobile and it’s been nothing, but problem after problem. Going to the store is useless and this store is really hit or miss with whether they want to help you or not.
Word of advice, run away from T-​Mobile. Run as far as you possibly can!