Central Cadillac

Honest, professional, and thorough. We would not go elsewhere.
We highly recommend Central Cadillac.

If it were terms of satisfaction in a percentage, I would give it an overall of forty percent based that the process was simple and the car did look pretty. My family are a GM family, the whole nine yards with the grandfather that worked as an engineer for GM for half a century, had and currently own Oldsmobile, Chevrolet, Pontiac, Cadillac, you name it. We have dealt with almost all of the dealers of the Cleveland Area; Integrity, Dick Bigelow, Sunnyside, Nick Abraham, Pat O’Brian, etc.
This was my first time at Central Cadillac. It was quite nice in appearance and they have a free coffee machine. So it was a great choice. I was looking to buying a Hummer as I travel a lot and my 13′ Camaro was my baby but it was a baby that unfortunately was put up for adoption. So I found a Hummer H2 that was at an okay price and I worked it out to buy the vehicle. The price was barely adjusted but that is not unusual.
So I got the paper work started for the Hummer and I was looking over it and I started to find little things and Bill assured me that they would be taken care of and not worry about them. These included a warn out handle on the passenger and driver door, the button were worn out on the radio, many scratches, a large dent on the ‘aftermarket’ grill cover, the rear tire mount was taken off, and a few other things the car had been through some loving. I worked with Bill Mash, who did do a great job and was great to work with. He was easily the most positive thing about this outcome, which is great because in my years of assisting with purchases of the cars we have run across one other dealer that we bought from exclusively because the quality of this person, Kevin Chojnacki at Sunnyside Chevy. Anyways, so we put down a payment to hold onto the car until they were done doing work to the car and we can see the final product, making sure that we knew that they think it will not last and will hold it only for a hot second as to ‘not inconvenience them’.
So we returned and saw the work on the car and it was what we expected but somethings changed that I did not agree with like there was a chrome gas cover with key on the rear that was in good condition they took off and replaced with a plain black one, I did not want that I like the chrome door that locked so at least knew nobody would steal my gas from the car, it holds a lot trust you me. So I accepted what they did and felt bad about not buying after they made it pretty and did mind my requests in part, so i bought the Hummer for around $ 21,000 with $ 18,000 trade for the camaro (which they are selling for $ 24,000, of which I bought for $ 22,000 at Nick Abraham with 6,000 less miles)
Then I was surprised to see that well I did not check the car as well as I thought; the CD player did not work at all. It was stuck and they never noticed in their ‘128 or whatever point inspection’. So I have it fixed already. Then I soon after heard a whirly sound and I took it to mechanic and the day before going to the mechanic it was warm and snow was melting when I found out the weatherproofing was torn above the driver’s door and my car door was a puddle. If that was not enough, the electrical work on the car as an issue in that the speedometer and the fuel sensor freeze until you drive for a while. So I went to mechanic you see, and it would cost $ 2,000+ for all and stated that the belts and other equipment are in noticeably poor condition. So I am not pleased, they made me choose this dealer based on the assumption that they do a incredible job on the check point inspection of the car, but that was not the case and they have not been willing to help at all with all the issues. So they would rather that i drive around without a clue of how fast I am going at a time and have a very loud engine. I asked them to look at it at Central Cad and they said I would have to pay 120 hours to come. So all in all, never again will I buy from Central Cad, my family will not return as we planned.

Went in to look at a used cadillac and was very pleased with the professionalism and respect they gave us as potential buyers. Bill Mash, our sales consultant, definitely knows his cars and we were impressed with his superior knowledge of cadillacs of every year. We were so pleased and comfortable with Bill that we ended up purchasing a car. He definitely got us a great deal. We will be going back for service and to buy our next car. We highly recommend Bill Mash and Central Cadillac. One of the best car buying experiences ever.

I brought my 2013 ATS in for service on #14179A: Product Safety — Automatic Shift Cable (June 2014). My vehicle was serviced within 1 hour while I waited. Everything was terrific as usual.

Great location. Used to come to a lot of car shows here.

my go-​to place to take my truck to get babied! Always can get in fast, they’re very accommodating if you need a ride somewhere after dropping your vehicle off for the day and they will call you and let you know what’s going on with your ride before they do any major stuff. I never feel like they’re pressuring me into getting anything additional that I really don’t need. I trust them to make the recommendations that I actually require.
Service is great and they always remember me when I come in and joke that my truck is still in kilometers (from Canada), it’s always on my service report at the end so they can ensure they’re doing the right work at the appropriate mileage.
They also send coupons in the mail for discounts on services, $ 15 off a lube, oil and filter this month keeps me coming back to them!
If you live downtown or on the near East side, this is probably one of the better places to service your GM/​Chev/​Olds vehicles.